There is a very good chance are that you are seeing the affects of a
1. See if you can download/run the MSRT manually:
2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
**Seek expert assistance in
, or other appropriate forums.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> 1. I'm using windows XP professional (SP3) (Logged in as a administrator).
> From past few days I'm unable to update my windows from
> 2. When I go to this page and click on 'express' or 'custom' update links
> shows me this error
> 3. I've tried solutions mentioned elsewhere
> a. Stop Autoatic Update & rename SoftwareDistribution: Problem with this
> I can not STOP automatic update from services MSC: Shows error 2
> b. Other problem is unable to start BITS (Background intelligent transfer
> services): Again error 2
> 4. Whenever I try to change Automatic Update or BITS service from
> to manual in services.msc it says access denied. (even in safe mode)
> 5. I'm using genuine trned micro & updated version does not show any
> or malware.
> Can someone please help to sort out this update issue.
> Thank you