Error number: 0x80070002

1. I'm using windows XP professional (SP3) (Logged in as a administrator).
From past few days I'm unable to update my windows from update.microsoft.com
2. When I go to this page and click on 'express' or 'custom' update links it
shows me this error
3. I've tried solutions mentioned elsewhere
a. Stop Autoatic Update & rename SoftwareDistribution: Problem with this is
I can not STOP automatic update from services MSC: Shows error 2
b. Other problem is unable to start BITS (Background intelligent transfer
services): Again error 2
4. Whenever I try to change Automatic Update or BITS service from automatic
to manual in services.msc it says access denied. (even in safe mode)
5. I'm using genuine trned micro & updated version does not show any viruses
or malware.

Can someone please help to sort out this update issue.

Thank you
Nitin

There is a very good chance are that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Nitin wrote:
> 1. I'm using windows XP professional (SP3) (Logged in as a administrator).
> From past few days I'm unable to update my windows from
> update.microsoft.com
> 2. When I go to this page and click on 'express' or 'custom' update links
> it
> shows me this error
> 3. I've tried solutions mentioned elsewhere
> a. Stop Autoatic Update & rename SoftwareDistribution: Problem with this
> is
> I can not STOP automatic update from services MSC: Shows error 2
> b. Other problem is unable to start BITS (Background intelligent transfer
> services): Again error 2
> 4. Whenever I try to change Automatic Update or BITS service from
> automatic
> to manual in services.msc it says access denied. (even in safe mode)
> 5. I'm using genuine trned micro & updated version does not show any
> viruses
> or malware.
>
> Can someone please help to sort out this update issue.
>
> Thank you
> Nitin