Chances are that you're seeing the affects of a hijackware infection (cf.
1. See if you can download/run the MSRT manually:
2. Run this online scan (in safe mode w/networking, if need be):
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum.
Checking for/Help with Hijackware
**Seek expert assistance in
, or other appropriate forums.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> office 2003 has sp3 applied before this. and I can't find KB961620 from
> microsoft download site nor from the pc's update history
>> Did KB961620 and KB960715 install?
>> ts wrote:
>>> auto update failed
>>> I also tried directly download the corresponding item and install and
>>> what else can I do?
>>> the Xp pro PC is sp3 with all the latest updates