KB961260 failed

Hi,

I tried to install KB961260 through WindowsUpdate. Installation went
smoothly ,
but when I reboioted computer I got the blue screen. System Repair fixed the
problem, I managed to boot computer. Then I went to UpdateHistory, it says
update failed with error code 800F0816.
Can sobebody suggest something ?

Thanks !

Hello Calipso,

When posting to this Newsg�oup it is requested that you at least provide us
with details of the operating system you are using including Service Pack
level.
<http://support.microsoft.com/kb/555375>
-=-


See if this th�ead helps.

<http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=0x800706BA&lang=en&cr=US&guid= &sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=c8754 d7b-1896-4136-a65b-fef4d36d9596&mid=c8754d7b-1896-4136-a65b-fef4d36d9596>

or

I'd recommend calling 1-866-pcsafety if you are in the U.S. or Canada.
Elsewhere, call your local Microsoft subsidiary, or the number for paid
support in your locale--and ask for the free help with virus or
security-patch related issues. This help extends to spyware removal as well.

If you /clearly/ state that a specific update has caused problems and don't
ask any other questions, you /should/ receive No Charge support for the
issue.

Good luck
-=-



"Calipso" wrote:

> Hi,
>
> I tried to install KB961260 through WindowsUpdate. Installation went
> smoothly ,
> but when I reboioted computer I got the blue screen. System Repair fixed the
> problem, I managed to boot computer. Then I went to UpdateHistory, it says
> update failed with error code 800F0816.
> Can sobebody suggest something ?
>
> Thanks !

What's "System Repair"?

I think you'd best...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB961260).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the "Consumer IE queue"
(which is 47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

PS: I wouldn't be surprised if you're seeing the affects of a hijackware
infection.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Calipso wrote:
> I tried to install KB961260 through WindowsUpdate. Installation went
> smoothly ,
> but when I reboioted computer I got the blue screen. System Repair fixed
> the
> problem, I managed to boot computer. Then I went to UpdateHistory, it says
> update failed with error code 800F0816.
> Can sobebody suggest something ?
>
> Thanks !

I had to re-install this update several times until it 'took'.
Got no error messages, it was just offerred to me several times and only d/l
and did not install until the 3rd or 4th time. My system: xp pro sp2; ie7.
Sue
"Engel" <Engel@discussions.microsoft.com> wrote in message
news:F191EA81-DB04-4F8E-A667-F2EF64B1BF06@microsoft.com...
> Hello Calipso,
>
> When posting to this Newsg�oup it is requested that you at least provide
> us
> with details of the operating system you are using including Service Pack
> level.
> <http://support.microsoft.com/kb/555375>
> -=-
>
>
> See if this th�ead helps.
>
> <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&query=0x800706BA&lang=en&cr=US&guid= &sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=c8754 d7b-1896-4136-a65b-fef4d36d9596&mid=c8754d7b-1896-4136-a65b-fef4d36d9596>
>
> or
>
> I'd recommend calling 1-866-pcsafety if you are in the U.S. or Canada.
> Elsewhere, call your local Microsoft subsidiary, or the number for paid
> support in your locale--and ask for the free help with virus or
> security-patch related issues. This help extends to spyware removal as
> well.
>
> If you /clearly/ state that a specific update has caused problems and
> don't
> ask any other questions, you /should/ receive No Charge support for the
> issue.
>
> Good luck
> -=-
>
>
>
> "Calipso" wrote:
>
>> Hi,
>>
>> I tried to install KB961260 through WindowsUpdate. Installation went
>> smoothly ,
>> but when I reboioted computer I got the blue screen. System Repair fixed
>> the
>> problem, I managed to boot computer. Then I went to UpdateHistory, it
>> says
>> update failed with error code 800F0816.
>> Can sobebody suggest something ?
>>
>> Thanks !

I am sorry for not providing enough information.
OS - Vista-64 Business with SP1 installed.

SystemRepair - this is the tool provided by Vista I guess ?
If you can't boot your computer at startup it offers to restore the system
to a prev. good state.

What puzzles me the most - yesterday after repairing the system,
WindowsUpdate offered to install IE security pack again, which makes sense
since system has been reverted to previous state. I tried to install IE7
pack a few times yesterday, after each instrall-fail-restore round I got
KB961260 showing up again and again in the ""ViewAvaialableUpdates" dialog.
BUT
By this morning it's magically gone from the list of updates in
"ViewAvailableUpdates". Completely.
I checked "updateshistory", all yesterday's attempts failed, but KB961260 is
not available anymore in "WindowsUpdates". What is that ?

I BTW tried to submit support request to MS yesterday through support
website. I went through all steps, filled all forms and on the final steps
when I had to click "submit" MS web site booted my out with "page is not
available". LOL
I will try to call them today.
Thanks everybody for your help.

Is KB961620 now listed in Installed Updates?

Calipso wrote:
> I am sorry for not providing enough information.
> OS - Vista-64 Business with SP1 installed.
>
> SystemRepair - this is the tool provided by Vista I guess ?
> If you can't boot your computer at startup it offers to restore the system
> to a prev. good state.
>
> What puzzles me the most - yesterday after repairing the system,
> WindowsUpdate offered to install IE security pack again, which makes sense
> since system has been reverted to previous state. I tried to install IE7
> pack a few times yesterday, after each instrall-fail-restore round I got
> KB961260 showing up again and again in the ""ViewAvaialableUpdates"
> dialog.
> BUT
> By this morning it's magically gone from the list of updates in
> "ViewAvailableUpdates". Completely.
> I checked "updateshistory", all yesterday's attempts failed, but KB961260
> is
> not available anymore in "WindowsUpdates". What is that ?
>
> I BTW tried to submit support request to MS yesterday through support
> website. I went through all steps, filled all forms and on the final steps
> when I had to click "submit" MS web site booted my out with "page is not
> available". LOL
> I will try to call them today.
> Thanks everybody for your help.

No ! That's what puzzles me.
In the "ViewUpdatesHistory" it is listed as "failed".
At the same time it is gone from the list of _available_ updates.
I have there malicious removal tool, office update and such, but no KB961260

[To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Thank you.]

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB961260).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the "Consumer IE queue"
(which is 47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Calipso wrote:
> No ! That's what puzzles me.
> In the "ViewUpdatesHistory" it is listed as "failed".
> At the same time it is gone from the list of _available_ updates.
> I have there malicious removal tool, office update and such, but no
> KB961260
<paste>
PA Bear [MS MVP] wrote:
> Is KB961620 now listed in Installed Updates?
>
> Calipso wrote:
>> I am sorry for not providing enough information.
>> OS - Vista-64 Business with SP1 installed.
>>
>> SystemRepair - this is the tool provided by Vista I guess ?
>> If you can't boot your computer at startup it offers to restore the
>> system
>> to a prev. good state.
>>
>> What puzzles me the most - yesterday after repairing the system,
>> WindowsUpdate offered to install IE security pack again, which makes
>> sense
>> since system has been reverted to previous state. I tried to install IE7
>> pack a few times yesterday, after each instrall-fail-restore round I got
>> KB961260 showing up again and again in the ""ViewAvaialableUpdates"
>> dialog.
>> BUT
>> By this morning it's magically gone from the list of updates in
>> "ViewAvailableUpdates". Completely.
>> I checked "updateshistory", all yesterday's attempts failed, but KB961260
>> is
>> not available anymore in "WindowsUpdates". What is that ?
>>
>> I BTW tried to submit support request to MS yesterday through support
>> website. I went through all steps, filled all forms and on the final
>> steps
>> when I had to click "submit" MS web site booted my out with "page is not
>> available". LOL
>> I will try to call them today.
>> Thanks everybody for your help.

Thanks, I have sent a support request and am waiting for response from
Microsoft



"PA Bear [MS MVP]" wrote:

> [To keep track of things, it helps immensely if you include all of previous
> message(s) in your replies to the newsgroup. Thank you.]
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB961260).
>
> LOOK! => If your problem relates to a Cumulative Security Update for IE,
> call the above number and ask to be transferred to the "Consumer IE queue"
> (which is 47830).
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> Calipso wrote:
> > No ! That's what puzzles me.
> > In the "ViewUpdatesHistory" it is listed as "failed".
> > At the same time it is gone from the list of _available_ updates.
> > I have there malicious removal tool, office update and such, but no
> > KB961260
> <paste>
> PA Bear [MS MVP] wrote:
> > Is KB961620 now listed in Installed Updates?
> >
> > Calipso wrote:
> >> I am sorry for not providing enough information.
> >> OS - Vista-64 Business with SP1 installed.
> >>
> >> SystemRepair - this is the tool provided by Vista I guess ?
> >> If you can't boot your computer at startup it offers to restore the
> >> system
> >> to a prev. good state.
> >>
> >> What puzzles me the most - yesterday after repairing the system,
> >> WindowsUpdate offered to install IE security pack again, which makes
> >> sense
> >> since system has been reverted to previous state. I tried to install IE7
> >> pack a few times yesterday, after each instrall-fail-restore round I got
> >> KB961260 showing up again and again in the ""ViewAvaialableUpdates"
> >> dialog.
> >> BUT
> >> By this morning it's magically gone from the list of updates in
> >> "ViewAvailableUpdates". Completely.
> >> I checked "updateshistory", all yesterday's attempts failed, but KB961260
> >> is
> >> not available anymore in "WindowsUpdates". What is that ?
> >>
> >> I BTW tried to submit support request to MS yesterday through support
> >> website. I went through all steps, filled all forms and on the final
> >> steps
> >> when I had to click "submit" MS web site booted my out with "page is not
> >> available". LOL
> >> I will try to call them today.
> >> Thanks everybody for your help.
>
>

YW. Let us know what happens, please.

Calipso wrote:
> Thanks, I have sent a support request and am waiting for response from
> Microsoft
>
> "PA Bear [MS MVP]" wrote:
>> [To keep track of things, it helps immensely if you include all of
>> previous
>> message(s) in your replies to the newsgroup. Thank you.]
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB961260).
>>
>> LOOK! => If your problem relates to a Cumulative Security Update for IE,
>> call the above number and ask to be transferred to the "Consumer IE
>> queue"
>> (which is 47830).
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>> Calipso wrote:
>>> No ! That's what puzzles me.
>>> In the "ViewUpdatesHistory" it is listed as "failed".
>>> At the same time it is gone from the list of _available_ updates.
>>> I have there malicious removal tool, office update and such, but no
>>> KB961260
>> <paste>
>> PA Bear [MS MVP] wrote:
>>> Is KB961620 now listed in Installed Updates?
>>>
>>> Calipso wrote:
>>>> I am sorry for not providing enough information.
>>>> OS - Vista-64 Business with SP1 installed.
>>>>
>>>> SystemRepair - this is the tool provided by Vista I guess ?
>>>> If you can't boot your computer at startup it offers to restore the
>>>> system
>>>> to a prev. good state.
>>>>
>>>> What puzzles me the most - yesterday after repairing the system,
>>>> WindowsUpdate offered to install IE security pack again, which makes
>>>> sense
>>>> since system has been reverted to previous state. I tried to install
>>>> IE7
>>>> pack a few times yesterday, after each instrall-fail-restore round I
>>>> got
>>>> KB961260 showing up again and again in the ""ViewAvaialableUpdates"
>>>> dialog.
>>>> BUT
>>>> By this morning it's magically gone from the list of updates in
>>>> "ViewAvailableUpdates". Completely.
>>>> I checked "updateshistory", all yesterday's attempts failed, but
>>>> KB961260
>>>> is
>>>> not available anymore in "WindowsUpdates". What is that ?
>>>>
>>>> I BTW tried to submit support request to MS yesterday through support
>>>> website. I went through all steps, filled all forms and on the final
>>>> steps
>>>> when I had to click "submit" MS web site booted my out with "page is
>>>> not
>>>> available". LOL
>>>> I will try to call them today.
>>>> Thanks everybody for your help.