MS Update says my IE 7 is unsupported

I'm getting the message that I'm not running Internet Explorer when I try to
go to the MS Update site, even though I'm running a fully updated version of
IE7 in XP Pro SP3.

Message:
http://update.microsoft.com/windowsu...&&thankspage=5

I've tried doing the steps provided in the site
http://www.winhelponline.com/article...-our-site.html
since that's where other sites have recommended, but it still has not helped
fix this.

Any other solutions?

Which was installed first, IE7 or WinXP P3?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE7 or SP3?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

EfrainMan wrote:
> I'm getting the message that I'm not running Internet Explorer when I try
> to
> go to the MS Update site, even though I'm running a fully updated version
> of
> IE7 in XP Pro SP3.
>
> Message:
> http://update.microsoft.com/windowsu...&&thankspage=5
>
> I've tried doing the steps provided in the site
> http://www.winhelponline.com/article...-our-site.html
> since that's where other sites have recommended, but it still has not
> helped fix this.
>
> Any other solutions?

XP SP3 was installed before IE7, I am using Nod32, current and updated. For
spyware I use Malwarebytes Anti-Malware and SpywareBlaster, no third-party
firewall. No application was running when SP3 or IE7 was installed (it was a
fresh install). And I would never let any Norton crapware anywhere near my PC.

"PA Bear [MS MVP]" wrote:

> Which was installed first, IE7 or WinXP P3?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)? Were any of these applications running
> in the background when you installed IE7 or SP3?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/

May I ask why you have Malwarebytes Anti-Malware (MBAM) installed? Have you
purchased MBAM?

1. Does the behavior persist if you start IE7 in No Add-ons mode? To start
IE7 in No Add-ons mode:

• Right-click on the blue IE desktop icon and select Start without
Add-ons; or

• Start > (All) Programs > Accessories > System Tools > Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the behavior persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 *exactly* per the "Uninstalling IE7" link below
(which automatically returns you to IE6), and (b) uninstall any/all toolbars
and (c) uninstall any third-party Windows Theme (including Window Blinds)
and (d) you do NOT reinstall IE7, does this behavior persist?

NB: If it does, STOP HERE! Do NOT reinstall IE7, just reply to this post.

Uninstalling IE7
http://www.ie-vista.com/kbase2.html
[Only use the Command %windir%\ie7\spuninst\spuninst.exe if you cannot
uninstall via Add/Remove Programs! It's safe to ignore any "such and such
may not work" warnings. Ignore any references to Vista on the webpage.
NOD32 & MBAM should be *disabled* prior to uninstalling IE7!]

Also see:

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/200...lications.aspx

4. Assuming you do NOT encounter the error in IE6, reinstall IE7 exactly
per...

Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
STOP
http://www.ie-vista.com/known_issues.html#pre-install [Again, ignore any
references to Vista; NOD32 & MBAM should be *disabled* prior to reinstalling
IE7!]

I strongly recommend using
http://www.microsoft.com/windows/dow.../getitnow.mspx as the
installation source, not Automatic/Windows Update.

Or use this Download link:
http://www.microsoft.com/downloads/d...0-081805b2f90b
(Tip: Save the installer to your desktop, do not Run it.)

5. Make *certain* that you check in at Windows Update immediately after
reinstalling IE7 to install any critical updates offered. If Optional
Software Updates category offers Root Certificates update, opt to install it
to take full advantage of IE7's additional security.

EfrainMan wrote:
> XP SP3 was installed before IE7, I am using Nod32, current and updated.
> For
> spyware I use Malwarebytes Anti-Malware and SpywareBlaster, no third-party
> firewall. No application was running when SP3 or IE7 was installed (it was
> a
> fresh install). And I would never let any Norton crapware anywhere near my
> PC.
>
> "PA Bear [MS MVP]" wrote:
>> Which was installed first, IE7 or WinXP P3?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed IE7 or SP3?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/

I have MBAM installed because it's one of the best spyware scanners out
there, finds stuff that others miss, etc. No, I have not purchased it, it is
the free version.

The no add-on mode did not work.

Resetting IE7's settings did not work.

I'll try the rest and let you know.

"PA Bear [MS MVP]" wrote:

> May I ask why you have Malwarebytes Anti-Malware (MBAM) installed? Have you
> purchased MBAM?
>
> 1. Does the behavior persist if you start IE7 in No Add-ons mode? To start
> IE7 in No Add-ons mode:
>
> • Right-click on the blue IE desktop icon and select Start without
> Add-ons; or
>
> • Start > (All) Programs > Accessories > System Tools > Internet
> Explorer (No add-ons).
>
> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>
> 2. Does the behavior persist if you Reset IE7 Settings (RIES)?
> http://support.microsoft.com/kb/923737 <= Read before using!
>
> 3. If you uninstall (a) IE7 *exactly* per the "Uninstalling IE7" link below
> (which automatically returns you to IE6), and (b) uninstall any/all toolbars
> and (c) uninstall any third-party Windows Theme (including Window Blinds)
> and (d) you do NOT reinstall IE7, does this behavior persist?
>
> NB: If it does, STOP HERE! Do NOT reinstall IE7, just reply to this post.
>
> Uninstalling IE7
> http://www.ie-vista.com/kbase2.html
> [Only use the Command %windir%\ie7\spuninst\spuninst.exe if you cannot
> uninstall via Add/Remove Programs! It's safe to ignore any "such and such
> may not work" warnings. Ignore any references to Vista on the webpage.
> NOD32 & MBAM should be *disabled* prior to uninstalling IE7!]
>
> Also see:
>
> IE7 (Un)Installation and Anti-Malware Applications:
> http://blogs.msdn.com/ie/archive/200...lications.aspx
>
> 4. Assuming you do NOT encounter the error in IE6, reinstall IE7 exactly
> per...
>
> Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
> STOP
> http://www.ie-vista.com/known_issues.html#pre-install [Again, ignore any
> references to Vista; NOD32 & MBAM should be *disabled* prior to reinstalling
> IE7!]
>
> I strongly recommend using
> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
> installation source, not Automatic/Windows Update.
>
> Or use this Download link:
> http://www.microsoft.com/downloads/d...0-081805b2f90b
> (Tip: Save the installer to your desktop, do not Run it.)
>
> 5. Make *certain* that you check in at Windows Update immediately after
> reinstalling IE7 to install any critical updates offered. If Optional
> Software Updates category offers Root Certificates update, opt to install it
> to take full advantage of IE7's additional security.

MBAM Free does not include real-time protection and is not intended by its
authors to be permanently installed.

"Activating the full version unlocks realtime protection, scheduled
scanning, and scheduled updating. It is a one time fee of $24.95."
http://www.malwarebytes.org/mbam.php

[If you think it's great, as I do, help out its authors and purchase it.]
--
~PA Bear

EfrainMan wrote:
> I have MBAM installed because it's one of the best spyware scanners out
> there, finds stuff that others miss, etc. No, I have not purchased it, it
> is
> the free version.
>
> The no add-on mode did not work.
>
> Resetting IE7's settings did not work.
>
> I'll try the rest and let you know.
>
> "PA Bear [MS MVP]" wrote:
>
>> May I ask why you have Malwarebytes Anti-Malware (MBAM) installed? Have
>> you purchased MBAM?
>>
>> 1. Does the behavior persist if you start IE7 in No Add-ons mode? To
>> start
>> IE7 in No Add-ons mode:
>>
>> • Right-click on the blue IE desktop icon and select Start without
>> Add-ons; or
>>
>> • Start > (All) Programs > Accessories > System Tools > Internet
>> Explorer (No add-ons).
>>
>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>
>> 2. Does the behavior persist if you Reset IE7 Settings (RIES)?
>> http://support.microsoft.com/kb/923737 <= Read before using!
>>
>> 3. If you uninstall (a) IE7 *exactly* per the "Uninstalling IE7" link
>> below
>> (which automatically returns you to IE6), and (b) uninstall any/all
>> toolbars and (c) uninstall any third-party Windows Theme (including
>> Window
>> Blinds) and (d) you do NOT reinstall IE7, does this behavior persist?
>>
>> NB: If it does, STOP HERE! Do NOT reinstall IE7, just reply to this
>> post.
>>
>> Uninstalling IE7
>> http://www.ie-vista.com/kbase2.html
>> [Only use the Command %windir%\ie7\spuninst\spuninst.exe if you cannot
>> uninstall via Add/Remove Programs! It's safe to ignore any "such and
>> such
>> may not work" warnings. Ignore any references to Vista on the webpage.
>> NOD32 & MBAM should be *disabled* prior to uninstalling IE7!]
>>
>> Also see:
>>
>> IE7 (Un)Installation and Anti-Malware Applications:
>> http://blogs.msdn.com/ie/archive/200...lications.aspx
>>
>> 4. Assuming you do NOT encounter the error in IE6, reinstall IE7 exactly
>> per...
>>
>> Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12,
>> then
>> STOP
>> http://www.ie-vista.com/known_issues.html#pre-install [Again, ignore any
>> references to Vista; NOD32 & MBAM should be *disabled* prior to
>> reinstalling IE7!]
>>
>> I strongly recommend using
>> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
>> installation source, not Automatic/Windows Update.
>>
>> Or use this Download link:
>> http://www.microsoft.com/downloads/d...0-081805b2f90b
>> (Tip: Save the installer to your desktop, do not Run it.)
>>
>> 5. Make *certain* that you check in at Windows Update immediately after
>> reinstalling IE7 to install any critical updates offered. If Optional
>> Software Updates category offers Root Certificates update, opt to install
>> it to take full advantage of IE7's additional security.

I uninstalled IE7 according to those instructions, including disabling NOD32,
and the behavior still persists under IE6.

"PA Bear [MS MVP]" wrote:

> 3. If you uninstall (a) IE7 *exactly* per the "Uninstalling IE7" link below
> (which automatically returns you to IE6), and (b) uninstall any/all toolbars
> and (c) uninstall any third-party Windows Theme (including Window Blinds)
> and (d) you do NOT reinstall IE7, does this behavior persist?
>
> NB: If it does, STOP HERE! Do NOT reinstall IE7, just reply to this post.
>
> Uninstalling IE7
> http://www.ie-vista.com/kbase2.html
> [Only use the Command %windir%\ie7\spuninst\spuninst.exe if you cannot
> uninstall via Add/Remove Programs! It's safe to ignore any "such and such
> may not work" warnings. Ignore any references to Vista on the webpage.
> NOD32 & MBAM should be *disabled* prior to uninstalling IE7!]
>
> Also see:
>
> IE7 (Un)Installation and Anti-Malware Applications:
> http://blogs.msdn.com/ie/archive/200...lications.aspx
>
> 4. Assuming you do NOT encounter the error in IE6, reinstall IE7 exactly
> per...
>
> Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
> STOP
> http://www.ie-vista.com/known_issues.html#pre-install [Again, ignore any
> references to Vista; NOD32 & MBAM should be *disabled* prior to reinstalling
> IE7!]
>
> I strongly recommend using
> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
> installation source, not Automatic/Windows Update.
>
> Or use this Download link:
> http://www.microsoft.com/downloads/d...0-081805b2f90b
> (Tip: Save the installer to your desktop, do not Run it.)
>
> 5. Make *certain* that you check in at Windows Update immediately after
> reinstalling IE7 to install any critical updates offered. If Optional
> Software Updates category offers Root Certificates update, opt to install it
> to take full advantage of IE7's additional security.

Then it's time to...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
the ability to install security updates.

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

EfrainMan wrote:
> I uninstalled IE7 according to those instructions, including disabling
> NOD32, and the behavior still persists under IE6.
>
> "PA Bear [MS MVP]" wrote:
>
>> 3. If you uninstall (a) IE7 *exactly* per the "Uninstalling IE7" link
>> below
>> (which automatically returns you to IE6), and (b) uninstall any/all
>> toolbars and (c) uninstall any third-party Windows Theme (including
>> Window
>> Blinds) and (d) you do NOT reinstall IE7, does this behavior persist?
>>
>> NB: If it does, STOP HERE! Do NOT reinstall IE7, just reply to this
>> post.
>>
>> Uninstalling IE7
>> http://www.ie-vista.com/kbase2.html
>> [Only use the Command %windir%\ie7\spuninst\spuninst.exe if you cannot
>> uninstall via Add/Remove Programs! It's safe to ignore any "such and
>> such
>> may not work" warnings. Ignore any references to Vista on the webpage.
>> NOD32 & MBAM should be *disabled* prior to uninstalling IE7!]
>>
>> Also see:
>>
>> IE7 (Un)Installation and Anti-Malware Applications:
>> http://blogs.msdn.com/ie/archive/200...lications.aspx
>>
>> 4. Assuming you do NOT encounter the error in IE6, reinstall IE7 exactly
>> per...
>>
>> Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12,
>> then
>> STOP
>> http://www.ie-vista.com/known_issues.html#pre-install [Again, ignore any
>> references to Vista; NOD32 & MBAM should be *disabled* prior to
>> reinstalling IE7!]
>>
>> I strongly recommend using
>> http://www.microsoft.com/windows/dow.../getitnow.mspx as the
>> installation source, not Automatic/Windows Update.
>>
>> Or use this Download link:
>> http://www.microsoft.com/downloads/d...0-081805b2f90b
>> (Tip: Save the installer to your desktop, do not Run it.)
>>
>> 5. Make *certain* that you check in at Windows Update immediately after
>> reinstalling IE7 to install any critical updates offered. If Optional
>> Software Updates category offers Root Certificates update, opt to install
>> it to take full advantage of IE7's additional security.