Ideally, you would have replied to my reply to your post, not my reply to
the hijacker's post. You also would have answered all of my questions.
That being said, if KB958215 is still being offered by Automatic Updates,
1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Uninstall "Security Update for Windows Internet Explorer 7 (KB958215)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
[It's OK to ignore any "Such-and-such may not work if..." warnings, trust
3. Re-do #1 above.
4. Go to http://windowsupdate.microsoft.com
and install any Critical Updates
offered (i.e., KB958215). If a Root Certificates update is listed in the
Optional Updates category, install it to take full advantage of IE7's
5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
Start a free Windows Update support incident request:
Support for Windows Update:
> PA Bear, I am not the same person as Bonnell Frost. To respond to an
> question. I have IE 7. Add/Remove Programs proves I have KB958215 and
> KB960714. I "designengineering" do not use Zone Alarm. KB960714 is working
<snip & edit>
PA Bear [MS MVP] wrote:
> Are you running IE 6 or IE7?
> KB958215 was released on 09 December 2008. KB960714 was released on 18
> December 2009. I suspect that neither are installed: Open Add/Remove
> Programs | Make sure the 'Show Updates' box is checked (top right) |
> down and tell me if KB958215 *AND* KB960714 are both listed.
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> What third-party firewall (if any)? Were any of these applications
> in the background when you installed WinXP SP3?
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
> designengineering wrote:
>> It is Win XP Version 2002 Service Pack 3. This specific update started
>> before New Years.
>> "PA Bear [MS MVP]" wrote:
>>> Please state your full Windows version (e.g., WinXP SP3; Vista SP1) when
>>> posting to this newsgroup.
>>> If KB958215 had installed properly/successfully, it would be reoffered.
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.net/
>>> designengineering wrote:
>>>> When I am working, I have recently gotten a message from my automatic
>>>> windows update icon that it is download and installing KB958215. This
>>>> happened daily approximately over the last month. How can I stop
>>>> from re-downloading this update and start with a newer update that is
>>>> required for my machine?