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Error downloading 3 important updates in Windows Vista

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 01-06-2009
planetthoughtful
 

Posts: n/a
Error downloading 3 important updates in Windows Vista
Hi All,

I'm trying to download 3 updates marked as Important in Windows Vista
using Windows Update.

All 3 error, when tried either as a group or individually. I get the
following error messages:

- "Code 8E5E03FB Windows Update encountered an unknown error"
- "Code 8E5E03FA Windows Update encountered an unknown error"

The 3 updates are:

- Cumulative Security Update for Internet Explorer 7 in Windows Vista
(KB958215)
- Security Update for Windows Vista (KB956802)
- Update for Windows Vista (KB957388)

I have tried rebooting multiple times to no avail.

Interestingly enough, since I started getting an error on these 3
outstanding updates, at least 1 other update (Definition Update for
Windows Defender - KB915597 (Definition 1.49.1455.0)) has successfully
downloaded and installed.

Can anyone give me any advice on how I go about fixing the problem I'm
experiencing?

Many thanks in advance,

pt
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  #2 (permalink)  
Old 01-07-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: Error downloading 3 important updates in Windows Vista
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB956802).

If your problem relates to a Cumulative Security Update for IE (e.g.,
KB958215), call the above number and ask to be transferred to the "Consumer
IE queue" (which is 47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

planetthoughtful wrote:
> I'm trying to download 3 updates marked as Important in Windows Vista
> using Windows Update.
>
> All 3 error, when tried either as a group or individually. I get the
> following error messages:
>
> - "Code 8E5E03FB Windows Update encountered an unknown error"
> - "Code 8E5E03FA Windows Update encountered an unknown error"
>
> The 3 updates are:
>
> - Cumulative Security Update for Internet Explorer 7 in Windows Vista
> (KB958215)
> - Security Update for Windows Vista (KB956802)
> - Update for Windows Vista (KB957388)
>
> I have tried rebooting multiple times to no avail.
>
> Interestingly enough, since I started getting an error on these 3
> outstanding updates, at least 1 other update (Definition Update for
> Windows Defender - KB915597 (Definition 1.49.1455.0)) has successfully
> downloaded and installed.
>
> Can anyone give me any advice on how I go about fixing the problem I'm
> experiencing?
>
> Many thanks in advance,
>
> pt


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  #3 (permalink)  
Old 01-07-2009
planetthoughtful
 

Posts: n/a
Re: Error downloading 3 important updates in Windows Vista
On Jan 7, 11:44*am, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
> Start a free Windows Update support incident request:https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. *There is no-charge for support calls that are associated with
> security updates. *When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB956802).


Thanks for the advice, I'll do this once I'm home and on the machine
in question.

Many thanks,

pt
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