microsoft updates page does not exist.

I have scanned my computer and found the vundo and have got rid of it. My
computer was back on track til about 3 weeks ago. Now it's sending me to the
msn.com web page when i try to go to the automatic updates web page. Can
anybody help me here who has had this problem themselves? It's a tad bit
aggrivating. I am using Windows XP.

Either the machine's still infected or it's infected again, Mom.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


mom2hailey wrote:
> I have scanned my computer and found the vundo and have got rid of it. My
> computer was back on track til about 3 weeks ago. Now it's sending me to
> the msn.com web page when i try to go to the automatic updates web page.
> Can anybody help me here who has had this problem themselves? It's a tad
> bit
> aggrivating. I am using Windows XP.

I am using Microsoft Windows Version 5.1(build 2600.xpsp_sp3_gdr.080814-1236:
Service Pack 3).. Sorry I left this out earlier..

"mom2hailey" wrote:

> I have scanned my computer and found the vundo and have got rid of it. My
> computer was back on track til about 3 weeks ago. Now it's sending me to the
> msn.com web page when i try to go to the automatic updates web page. Can
> anybody help me here who has had this problem themselves? It's a tad bit
> aggrivating. I am using Windows XP.

I have tried to dl the malwareremover and it will not allow me it says page
does not exist. As for the one care live that is how I fixed my problem the
first time.. However now it freezes my computer half way through the scan..
This is why I am now turning to you guys on here. I have been trying to scan
my computer with the one care live for 2 days now and everytime the full scan
freezes me. The quick scan comes up with nothing, but the full scan will get
to 9 or more problems during scan and then freezes my computer.

"PA Bear [MS MVP]" wrote:

> Either the machine's still infected or it's infected again, Mom.
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> 2. Run this online scan (in safe mode w/networking, if need be):
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run additional checks for hijackware, including posting your hijackthis
> log to an appropriate forum.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine2.blogspot.com/
> http://www.elephantboycomputers.com/...moving_Malware
>
> When all else fails, HijackThis v2.0.2
> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
> conjuction with some other utilities). HijackThis will NOT fix anything on
> its own, but it will help you to both identify and remove any
> hijackware/spyware with assistance from an expert. **Post your log to
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
> by an expert in such matters, not here.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> =====================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> mom2hailey wrote:
> > I have scanned my computer and found the vundo and have got rid of it. My
> > computer was back on track til about 3 weeks ago. Now it's sending me to
> > the msn.com web page when i try to go to the automatic updates web page.
> > Can anybody help me here who has had this problem themselves? It's a tad
> > bit
> > aggrivating. I am using Windows XP.
>
>

Try Steps #1 and #2 after rebooting into Safe Mode w/Networking. Otherwise,
skip to Step #3.

mom2hailey wrote:
> I have tried to dl the malwareremover and it will not allow me it says
> page
> does not exist. As for the one care live that is how I fixed my problem
> the
> first time.. However now it freezes my computer half way through the
> scan..
> This is why I am now turning to you guys on here. I have been trying to
> scan my computer with the one care live for 2 days now and everytime the
> full scan freezes me. The quick scan comes up with nothing, but the full
> scan will get to 9 or more problems during scan and then freezes my
> computer.
>
> "PA Bear [MS MVP]" wrote:
>
>> Either the machine's still infected or it's infected again, Mom.
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> 2. Run this online scan (in safe mode w/networking, if need be):
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run additional checks for hijackware, including posting your
>> hijackthis
>> log to an appropriate forum.
>>
>> Checking for/Help with Hijackware
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://aumha.net/viewtopic.php?t=5878
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://defendingyourmachine2.blogspot.com/
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> When all else fails, HijackThis v2.0.2
>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
>> (in conjuction with some other utilities). HijackThis will NOT fix
>> anything on its own, but it will help you to both identify and remove any
>> hijackware/spyware with assistance from an expert. **Post your log to
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://aumha.net/viewforum.php?f=30, or another appropriate forum for
>> review by an expert in such matters, not here.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> =====================
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> mom2hailey wrote:
>>> I have scanned my computer and found the vundo and have got rid of it.
>>> My
>>> computer was back on track til about 3 weeks ago. Now it's sending me
>>> to
>>> the msn.com web page when i try to go to the automatic updates web page.
>>> Can anybody help me here who has had this problem themselves? It's a tad
>>> bit
>>> aggrivating. I am using Windows XP.

ok so i tried it in safe mode and it still froze.. I'm starting to hate this
computer. I dont know anything about hijaking stuff so im a little afraid to
do it.. Is it very hard to do?

"PA Bear [MS MVP]" wrote:

> Try Steps #1 and #2 after rebooting into Safe Mode w/Networking. Otherwise,
> skip to Step #3.
>
> mom2hailey wrote:
> > I have tried to dl the malwareremover and it will not allow me it says
> > page
> > does not exist. As for the one care live that is how I fixed my problem
> > the
> > first time.. However now it freezes my computer half way through the
> > scan..
> > This is why I am now turning to you guys on here. I have been trying to
> > scan my computer with the one care live for 2 days now and everytime the
> > full scan freezes me. The quick scan comes up with nothing, but the full
> > scan will get to 9 or more problems during scan and then freezes my
> > computer.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Either the machine's still infected or it's infected again, Mom.
> >>
> >> 1. See if you can download/run the MSRT manually:
> >> http://www.microsoft.com/security/ma...e/default.mspx
> >>
> >> 2. Run this online scan (in safe mode w/networking, if need be):
> >> http://onecare.live.com/site/en-us/center/howsafe.htm
> >>
> >> 3. Run additional checks for hijackware, including posting your
> >> hijackthis
> >> log to an appropriate forum.
> >>
> >> Checking for/Help with Hijackware
> >> http://aumha.org/a/parasite.htm
> >> http://aumha.org/a/quickfix.htm
> >> http://aumha.net/viewtopic.php?t=5878
> >> http://mvps.org/winhelp2002/unwanted.htm
> >> http://inetexplorer.mvps.org/data/prevention.htm
> >> http://inetexplorer.mvps.org/tshoot.html
> >> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >> http://defendingyourmachine2.blogspot.com/
> >> http://www.elephantboycomputers.com/...moving_Malware
> >>
> >> When all else fails, HijackThis v2.0.2
> >> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
> >> (in conjuction with some other utilities). HijackThis will NOT fix
> >> anything on its own, but it will help you to both identify and remove any
> >> hijackware/spyware with assistance from an expert. **Post your log to
> >> http://spywarehammer.com/simplemachi...php?board=10.0,
> >> http://forums.spybot.info/forumdisplay.php?f=22,
> >> http://aumha.net/viewforum.php?f=30, or another appropriate forum for
> >> review by an expert in such matters, not here.**
> >>
> >> If the procedures look too complex - and there is no shame in admitting
> >> this isn't your cup of tea - take the machine to a local, reputable and
> >> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> >> =====================
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> Support for Windows Update:
> >> http://support.microsoft.com/gp/wusupport
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> in
> >> the United States and in Canada or by contacting your local Microsoft
> >> subsidiary. There is no-charge for support calls that are associated
> >> with
> >> security updates.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> mom2hailey wrote:
> >>> I have scanned my computer and found the vundo and have got rid of it.
> >>> My
> >>> computer was back on track til about 3 weeks ago. Now it's sending me
> >>> to
> >>> the msn.com web page when i try to go to the automatic updates web page.
> >>> Can anybody help me here who has had this problem themselves? It's a tad
> >>> bit
> >>> aggrivating. I am using Windows XP.
>
>

Well, it's not rocket science but...

Repost:
>>> If the procedures look too complex - and there is no shame in admitting
>>> this isn't your cup of tea - take the machine to a local, reputable and
>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.

mom2hailey wrote:
> ok so i tried it in safe mode and it still froze.. I'm starting to hate
> this
> computer. I dont know anything about hijaking stuff so im a little afraid
> to do it.. Is it very hard to do?
>
> "PA Bear [MS MVP]" wrote:
>
>> Try Steps #1 and #2 after rebooting into Safe Mode w/Networking.
>> Otherwise, skip to Step #3.
>>
>> mom2hailey wrote:
>>> I have tried to dl the malwareremover and it will not allow me it says
>>> page
>>> does not exist. As for the one care live that is how I fixed my problem
>>> the
>>> first time.. However now it freezes my computer half way through the
>>> scan..
>>> This is why I am now turning to you guys on here. I have been trying to
>>> scan my computer with the one care live for 2 days now and everytime the
>>> full scan freezes me. The quick scan comes up with nothing, but the
>>> full
>>> scan will get to 9 or more problems during scan and then freezes my
>>> computer.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Either the machine's still infected or it's infected again, Mom.
>>>>
>>>> 1. See if you can download/run the MSRT manually:
>>>> http://www.microsoft.com/security/ma...e/default.mspx
>>>>
>>>> 2. Run this online scan (in safe mode w/networking, if need be):
>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>>
>>>> 3. Run additional checks for hijackware, including posting your
>>>> hijackthis
>>>> log to an appropriate forum.
>>>>
>>>> Checking for/Help with Hijackware
>>>> http://aumha.org/a/parasite.htm
>>>> http://aumha.org/a/quickfix.htm
>>>> http://aumha.net/viewtopic.php?t=5878
>>>> http://mvps.org/winhelp2002/unwanted.htm
>>>> http://inetexplorer.mvps.org/data/prevention.htm
>>>> http://inetexplorer.mvps.org/tshoot.html
>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>>> http://defendingyourmachine2.blogspot.com/
>>>> http://www.elephantboycomputers.com/...moving_Malware
>>>>
>>>> When all else fails, HijackThis v2.0.2
>>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to
>>>> use
>>>> (in conjuction with some other utilities). HijackThis will NOT fix
>>>> anything on its own, but it will help you to both identify and remove
>>>> any
>>>> hijackware/spyware with assistance from an expert. **Post your log to
>>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>>> http://forums.spybot.info/forumdisplay.php?f=22,
>>>> http://aumha.net/viewforum.php?f=30, or another appropriate forum for
>>>> review by an expert in such matters, not here.**
>>>>
>>>> If the procedures look too complex - and there is no shame in admitting
>>>> this isn't your cup of tea - take the machine to a local, reputable and
>>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>>> =====================
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in
>>>> the United States and in Canada or by contacting your local Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with
>>>> security updates.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>>
>>>> mom2hailey wrote:
>>>>> I have scanned my computer and found the vundo and have got rid of it.
>>>>> My
>>>>> computer was back on track til about 3 weeks ago. Now it's sending me
>>>>> to
>>>>> the msn.com web page when i try to go to the automatic updates web
>>>>> page.
>>>>> Can anybody help me here who has had this problem themselves? It's a
>>>>> tad
>>>>> bit
>>>>> aggrivating. I am using Windows XP.

When I go to update under tools, it takes me to Google search page. I think
I got this hijack from going to "torrent" sites. I reformatted my other
laptop, now I found it in this laptop too, took me hours to reinstall all my
programs and settings in first laptop. Tried MS malicious software removal
tool by downloading to other laptop then running program on this infected
laptop, why - hijack software is tuff, prevents me from any updates. Did
quick scan - no help, installed explorer 8 beta - no help. Reformatt hard
drive will. This will teach me not to go to those websites anymore!

"PA Bear [MS MVP]" wrote:

> Well, it's not rocket science but...
>
> Repost:
> >>> If the procedures look too complex - and there is no shame in admitting
> >>> this isn't your cup of tea - take the machine to a local, reputable and
> >>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>
> mom2hailey wrote:
> > ok so i tried it in safe mode and it still froze.. I'm starting to hate
> > this
> > computer. I dont know anything about hijaking stuff so im a little afraid
> > to do it.. Is it very hard to do?
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Try Steps #1 and #2 after rebooting into Safe Mode w/Networking.
> >> Otherwise, skip to Step #3.
> >>
> >> mom2hailey wrote:
> >>> I have tried to dl the malwareremover and it will not allow me it says
> >>> page
> >>> does not exist. As for the one care live that is how I fixed my problem
> >>> the
> >>> first time.. However now it freezes my computer half way through the
> >>> scan..
> >>> This is why I am now turning to you guys on here. I have been trying to
> >>> scan my computer with the one care live for 2 days now and everytime the
> >>> full scan freezes me. The quick scan comes up with nothing, but the
> >>> full
> >>> scan will get to 9 or more problems during scan and then freezes my
> >>> computer.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>> Either the machine's still infected or it's infected again, Mom.
> >>>>
> >>>> 1. See if you can download/run the MSRT manually:
> >>>> http://www.microsoft.com/security/ma...e/default.mspx
> >>>>
> >>>> 2. Run this online scan (in safe mode w/networking, if need be):
> >>>> http://onecare.live.com/site/en-us/center/howsafe.htm
> >>>>
> >>>> 3. Run additional checks for hijackware, including posting your
> >>>> hijackthis
> >>>> log to an appropriate forum.
> >>>>
> >>>> Checking for/Help with Hijackware
> >>>> http://aumha.org/a/parasite.htm
> >>>> http://aumha.org/a/quickfix.htm
> >>>> http://aumha.net/viewtopic.php?t=5878
> >>>> http://mvps.org/winhelp2002/unwanted.htm
> >>>> http://inetexplorer.mvps.org/data/prevention.htm
> >>>> http://inetexplorer.mvps.org/tshoot.html
> >>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >>>> http://defendingyourmachine2.blogspot.com/
> >>>> http://www.elephantboycomputers.com/...moving_Malware
> >>>>
> >>>> When all else fails, HijackThis v2.0.2
> >>>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to
> >>>> use
> >>>> (in conjuction with some other utilities). HijackThis will NOT fix
> >>>> anything on its own, but it will help you to both identify and remove
> >>>> any
> >>>> hijackware/spyware with assistance from an expert. **Post your log to
> >>>> http://spywarehammer.com/simplemachi...php?board=10.0,
> >>>> http://forums.spybot.info/forumdisplay.php?f=22,
> >>>> http://aumha.net/viewforum.php?f=30, or another appropriate forum for
> >>>> review by an expert in such matters, not here.**
> >>>>
> >>>> If the procedures look too complex - and there is no shame in admitting
> >>>> this isn't your cup of tea - take the machine to a local, reputable and
> >>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> >>>> =====================
> >>>> Start a free Windows Update support incident request:
> >>>> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>>>
> >>>> Support for Windows Update:
> >>>> http://support.microsoft.com/gp/wusupport
> >>>>
> >>>> For home users, no-charge support is available by calling
> >>>> 1-866-PCSAFETY
> >>>> in
> >>>> the United States and in Canada or by contacting your local Microsoft
> >>>> subsidiary. There is no-charge for support calls that are associated
> >>>> with
> >>>> security updates.
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.net/
> >>>>
> >>>>
> >>>> mom2hailey wrote:
> >>>>> I have scanned my computer and found the vundo and have got rid of it.
> >>>>> My
> >>>>> computer was back on track til about 3 weeks ago. Now it's sending me
> >>>>> to
> >>>>> the msn.com web page when i try to go to the automatic updates web
> >>>>> page.
> >>>>> Can anybody help me here who has had this problem themselves? It's a
> >>>>> tad
> >>>>> bit
> >>>>> aggrivating. I am using Windows XP.
>
>