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unable to get updates as of 12-08

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 12-31-2008
jackistheman
 

Posts: n/a
unable to get updates as of 12-08
I have not been able to get updates for WIN XP x64 starting this month for
some reason. I have tried everything i know, i even asked a friend of mine
that works in IT, and he is baffled by why . When i go to windows update it
tells me to scan, acts like it is going to scan, then tells me that there is
a windows update error. It does not give me an error code or anything. My
wife's computer has the same OS and she can go and get updates. Could
someone please help me....
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  #2 (permalink)  
Old 12-31-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: unable to get updates as of 12-08
Is Automatic Updates and its dependent Services enabled?
=====
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

1b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

OTOH you may be seeing the affects of a hijackware infection.

3. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

4. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

5. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
==
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

jackistheman wrote:
> I have not been able to get updates for WIN XP x64 starting this month for
> some reason. I have tried everything i know, i even asked a friend of
> mine
> that works in IT, and he is baffled by why . When i go to windows update
> it
> tells me to scan, acts like it is going to scan, then tells me that there
> is
> a windows update error. It does not give me an error code or anything.
> My
> wife's computer has the same OS and she can go and get updates. Could
> someone please help me....


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  #3 (permalink)  
Old 12-31-2008
DrJoeJr
 

Posts: n/a
RE: unable to get updates as of 12-08
I had the same problem you and others have experienced with Windows Automatic
Update. I determined that it was caused by a famil of viruses that were on my
computer!

Searching for information on how to remove the series of "Vundo",
"Virtumonde" and "Smithfraud-c" trojan viruses from my computer. I tried
Microsoft Onecare.live site and downloaded the software. It located some of
the viruses but did NOT remove them... much to my disappointment! One of the
viruses prevented Automatic Windows Update from operating and it would not
allow the Automatic Updates to be set from the Microsoft Windows XP Security
Center. I searched the Microsoft.com Communities Newsgroups and found that
there have been several hundred people who experienced the same problems
cause by this "Vundo" virus family. I tried many of the solutions proposed by
various contributors... some by Microsoft employees, but none of them worked.
I tried Spybot, Norton 360 and AdWare SE... they did not work either. The
saving grace was that I found buried a post provided by a person named
"ronrieger" on 12/30/2008. He described how he downloaded free software from
www.SUPERAntispye.com, ran it and found the trojans that other programs
failed to find AND better yet, it removed them! Then he went back to WUAUSERV
and was able to set the Automatic Updates entry to "Start" and the problem
was resolved! I give all the credit to "ronrieger". I repeated his suggestion
and it worked! I would suggest that Microsoft inform ALL it's Windows users
that this is a quick and easy solution to the Automatic Windows Update
problem and that it is an excellent software which Microsoft should recommend
to the hundreds or thousands of users experiencing the same problem. It would
save thousands of manhours of work and frustration to your users. Thanks
again to ronrieger and the creators of SuperAntispyware.com. I will indeed
make a voluntary donation to these people. Obviously they have a superior
product!
--
DrJoeJr


"jackistheman" wrote:

> I have not been able to get updates for WIN XP x64 starting this month for
> some reason. I have tried everything i know, i even asked a friend of mine
> that works in IT, and he is baffled by why . When i go to windows update it
> tells me to scan, acts like it is going to scan, then tells me that there is
> a windows update error. It does not give me an error code or anything. My
> wife's computer has the same OS and she can go and get updates. Could
> someone please help me....

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  #4 (permalink)  
Old 01-01-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: unable to get updates as of 12-08
[Enough already, Doc.]

DrJoeJr wrote:
> I had the same problem you and others have experienced with Windows
> Automatic Update. I determined that it was caused by a famil of viruses
> that were on my computer!
>
> Searching for information on how to remove the series of "Vundo",
> "Virtumonde" and "Smithfraud-c" trojan viruses from my computer. I tried
> Microsoft Onecare.live site and downloaded the software. It located some
> of
> the viruses but did NOT remove them... much to my disappointment! One of
> the
> viruses prevented Automatic Windows Update from operating and it would not
> allow the Automatic Updates to be set from the Microsoft Windows XP
> Security
> Center. I searched the Microsoft.com Communities Newsgroups and found that
> there have been several hundred people who experienced the same problems
> cause by this "Vundo" virus family. I tried many of the solutions proposed
> by various contributors... some by Microsoft employees, but none of them
> worked. I tried Spybot, Norton 360 and AdWare SE... they did not work
> either. The saving grace was that I found buried a post provided by a
> person named "ronrieger" on 12/30/2008. He described how he downloaded
> free
> software from www.SUPERAntispye.com, ran it and found the trojans that
> other programs failed to find AND better yet, it removed them! Then he
> went
> back to WUAUSERV and was able to set the Automatic Updates entry to
> "Start"
> and the problem was resolved! I give all the credit to "ronrieger". I
> repeated his suggestion and it worked! I would suggest that Microsoft
> inform ALL it's Windows users that this is a quick and easy solution to
> the
> Automatic Windows Update problem and that it is an excellent software
> which
> Microsoft should recommend to the hundreds or thousands of users
> experiencing the same problem. It would save thousands of manhours of work
> and frustration to your users. Thanks again to ronrieger and the creators
> of SuperAntispyware.com. I will indeed make a voluntary donation to these
> people. Obviously they have a superior product!
>
>> I have not been able to get updates for WIN XP x64 starting this month
>> for
>> some reason. I have tried everything i know, i even asked a friend of
>> mine
>> that works in IT, and he is baffled by why . When i go to windows update
>> it tells me to scan, acts like it is going to scan, then tells me that
>> there is a windows update error. It does not give me an error code or
>> anything. My wife's computer has the same OS and she can go and get
>> updates. Could someone please help me....


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  #5 (permalink)  
Old 01-01-2009
MowGreen [MVP]
 

Posts: n/a
Re: unable to get updates as of 12-08
PA Bear [MS MVP] wrote:

> [Enough already, Doc.]
>

<commercial snipped>

You got that right. Sounds like a 'plant' to me.
" Cream cheese ... the best thing since sliced bread ... ever ! "
geesh

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============
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  #6 (permalink)  
Old 01-01-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: unable to get updates as of 12-08
MowGreen [MVP] wrote:
> PA Bear [MS MVP] wrote:
>> [Enough already, Doc.]
>>

> <commercial snipped>
>
> You got that right. Sounds like a 'plant' to me.
> " Cream cheese ... the best thing since sliced bread ... ever ! "
> geesh


I think Doc's just very excited that his machine /appears/ to be working OK
now & wanted to "share the wealth" (as it were). Then again, if he was
shilling for Nick, I wouldn't be surprised.

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