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Windows updates cannot be enabled

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  #1 (permalink)  
Old 12-27-2008
jkovac
 

Posts: n/a
Windows updates cannot be enabled
This just started happening today - I get an error that Windows Automatic
updates is unavailable. The service is stopped and I cannot start it. I get
an error "Cannot start the automatic updates service on local computer.
Error 1058..."
I ran a full scan on my computer and found the Virtumonde trojan is
installed on my pc. I cannot remove it. Nothing seems to work. Meanwhile,
I'm getting all kind of pop-ups on my computer, cannot get Windows Automatic
Updates to run and system is VERY SLOW.

Please Help!
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  #2 (permalink)  
Old 12-27-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Windows updates cannot be enabled
Chances are that you're seeing the affects of a hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

jkovac wrote:
> This just started happening today - I get an error that Windows Automatic
> updates is unavailable. The service is stopped and I cannot start it. I
> get an error "Cannot start the automatic updates service on local
> computer.
> Error 1058..."
> I ran a full scan on my computer and found the Virtumonde trojan is
> installed on my pc. I cannot remove it. Nothing seems to work.
> Meanwhile,
> I'm getting all kind of pop-ups on my computer, cannot get Windows
> Automatic
> Updates to run and system is VERY SLOW.
>
> Please Help!


Reply With Quote
  #3 (permalink)  
Old 12-31-2008
DrJoeJr
 

Posts: n/a
RE: Windows updates cannot be enabled
You are correct... you have the virus family that prevents Windows Automatic
Update to be set and operate correctly. I found I had the viruses and learned
painfully how to remove them.

Searching for information on how to remove the series of "Vundo",
"Virtumonde" and "Smithfraud-c" trojan viruses from my computer. I tried
Microsoft Onecare.live site and downloaded the software. It located some of
the viruses but did NOT remove them... much to my disappointment! One of the
viruses prevented Automatic Windows Update from operating and it would not
allow the Automatic Updates to be set from the Microsoft Windows XP Security
Center. I searched the Microsoft.com Communities Newsgroups and found that
there have been several hundred people who experienced the same problems
cause by this "Vundo" virus family. I tried many of the solutions proposed by
various contributors... some by Microsoft employees, but none of them worked.
I tried Spybot, Norton 360 and AdWare SE... they did not work either. The
saving grace was that I found buried a post provided by a person named
"ronrieger" on 12/30/2008. He described how he downloaded free software from
www.SUPERAntispye.com, ran it and found the trojans that other programs
failed to find AND better yet, it removed them! Then he went back to WUAUSERV
and was able to set the Automatic Updates entry to "Start" and the problem
was resolved! I give all the credit to "ronrieger". I repeated his suggestion
and it worked! I would suggest that Microsoft inform ALL it's Windows users
that this is a quick and easy solution to the Automatic Windows Update
problem and that it is an excellent software which Microsoft should recommend
to the hundreds or thousands of users experiencing the same problem. It would
save thousands of manhours of work and frustration to your users. Thanks
again to ronrieger and the creators of SuperAntispyware.com. I will indeed
make a voluntary donation to these people. Obviously they have a superior
product!
--
DrJoeJr


"jkovac" wrote:

> This just started happening today - I get an error that Windows Automatic
> updates is unavailable. The service is stopped and I cannot start it. I get
> an error "Cannot start the automatic updates service on local computer.
> Error 1058..."
> I ran a full scan on my computer and found the Virtumonde trojan is
> installed on my pc. I cannot remove it. Nothing seems to work. Meanwhile,
> I'm getting all kind of pop-ups on my computer, cannot get Windows Automatic
> Updates to run and system is VERY SLOW.
>
> Please Help!

Reply With Quote
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