What a mess!
Take the machine to a local, reputable and independent (i.e., not
BigBoxStoreUSA or Geek Squad) computer repair shop.
Save the following for future reference:
~~~~~~~~~~~~~~~~~~~~~~
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Judy wrote:
> I have WindowsXP Home SP2 IE6. dialup.
>
> I originally installed 958215 and 960714 on 12/17, in that order.
>
> Yesterday(12/26) I found that the Index in my Help and Support had a red
> x
> and was blank. I uninstalled 958215 because all of these IE cumulative
> updates do that (so I do not install them normally). When it was
> uninstalling, I got a message window that said 960714 may not work
> properly. Clicked ok. The Index in Help and Support now was there.
> Because of the message, I uninstalled 960714 and reinstalled it from WU.
> The Index was blank again.
>
> So then I did a system restore to the point before reinstalling 960714.
> Index still blank. I undid that system restore.
>
> I tried a system restore to the next restore point, 12/24. I then tried
> to
> uninstall 958215. This gave me window titled Files Needed and said The
> file
> ‘plugin.ocx.000 on Windows NT Service Pack Uninstall Directory is needed.
> Type the path where the file is located, and then click ok. In the Copy
> Files From space is the location of the uninstall file
> C:\WINDOWS\$NtUninstallKB958215$. I uninstalled the960714.
>
> I have done a search and this file is not on my computer. I am showing
> hidden files and folders, and do not have system files hidden.
>
> I went to WU and reinstalled 958215, but that file is still missing when I
> try to uninstall it.
>
> Through all this, after the first restore I believe it was, my Anti-Virus
> Realtime Scan stopped working. I could not restart it and all of the
> settings for it were unticked and would not reset. So today I restored to
> 12/26 to the point where I reinstalled the 960714. My Realtime Scan is
> now
> working. But I forgot to undo the previous restore.
>
> Now what do I do. What I’m trying to accomplish is to get the Index back.
> And where can I get the plugin.ocx.000 file to uninstall 958215.
>
> Thanks for any help someone can give me.
>
> Judy
Linear Mode
