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Computer doesn't reboot after updates and restart

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 12-25-2008
jayemjay
 

Posts: n/a
Computer doesn't reboot after updates and restart
Running Windows Vista on Gateway quad core machine.
I have automatic windows update enabled and last week it installed an update
and didn't reboot automatically. I had to turn off the computer and switch on
again for it to boot. I think the update was KB960714. Yesterday I installed
an update to a non-windows program and the same thing happened. The computer
doesn't switch off, it just hangs with a blank screen. I then tried a restart
and got the same problem. I did a system restore figuring that I could always
install updates manually but even after going back to before the update the
computer did not restart after the restore. It appears that something
affected the automatic reboot sequence. Can anyone advise what I should do?
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  #2 (permalink)  
Old 12-26-2008
MowGreen [MVP]
 

Posts: n/a
Re: Computer doesn't reboot after updates and restart
Please contact MS so that they are aware of this issue and for *no
charge* support:
http://support.microsoft.com/kb/960714

> How to obtain help and support for this security update
> For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and
> Canada or by contacting your local Microsoft subsidiary. For more information about how to contact
> your local Microsoft subsidiary for support issues with security updates, visit the Microsoft
> International Support Web site:
> http://support.microsoft.com/common/....aspx?rdpath=4
> North American customers can also obtain instant access to unlimited no-charge e-mail support or to
> unlimited individual chat support by visiting the following Microsoft Web site:
> http://support.microsoft.com/oas/def...spx?&prid=7552


Thanks.

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============


jayemjay wrote:

> Running Windows Vista on Gateway quad core machine.
> I have automatic windows update enabled and last week it installed an update
> and didn't reboot automatically. I had to turn off the computer and switch on
> again for it to boot. I think the update was KB960714. Yesterday I installed
> an update to a non-windows program and the same thing happened. The computer
> doesn't switch off, it just hangs with a blank screen. I then tried a restart
> and got the same problem. I did a system restore figuring that I could always
> install updates manually but even after going back to before the update the
> computer did not restart after the restore. It appears that something
> affected the automatic reboot sequence. Can anyone advise what I should do?

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