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RE: Error installing (KB 921896)

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  #1 (permalink)  
Old 12-23-2008
Massimo Nannizzi
 

Posts: n/a
RE: Error installing (KB 921896)
Dear Peter,
my Windows XP Professional service pack 2 ask to upgrade to Microsoft SQL
Server 2005 Express Edition al Service Pack 2 (SP2) but the installation
don't finish rigth because a message error showing.
This is the HotFix.log file:
12/23/2008 13:46:28.140
================================================== ==============================
12/23/2008 13:46:28.171 Hotfix package launched
12/23/2008 13:46:28.218 Registry: Opened registry key
"SOFTWARE\Microsoft\Windows\CurrentVersion"
12/23/2008 13:46:28.234 Registry: Read registry key value "CommonFilesDir",
string value = C:\Programmi\File comuni
12/23/2008 13:46:28.265 Registry: Opened registry key
"SOFTWARE\Microsoft\Windows\CurrentVersion"
12/23/2008 13:46:28.312 Registry: Read registry key value "ProgramFilesDir",
string value = C:\Programmi
12/23/2008 13:46:28.328 Local Computer:
12/23/2008 13:46:28.343 Target Details: NANNIZZI
12/23/2008 13:46:28.375 commonfilesdir = C:\Programmi\File comuni
12/23/2008 13:46:28.406 lcidsupportdir =
c:\8f6c10b9606fc4791c08a78067f54575\1040
12/23/2008 13:46:28.421 programfilesdir = C:\Programmi
12/23/2008 13:46:28.453 programfilesdir_wow = C:\Programmi
12/23/2008 13:46:28.468 supportdir = c:\8f6c10b9606fc4791c08a78067f54575
12/23/2008 13:46:28.500 supportdirlocal =
c:\8f6c10b9606fc4791c08a78067f54575
12/23/2008 13:46:28.531 windir = C:\WINDOWS
12/23/2008 13:46:28.546 winsysdir = C:\WINDOWS\system32
12/23/2008 13:46:28.578 winsysdir_wow = C:\WINDOWS\SysWOW64
12/23/2008 13:46:28.593
12/23/2008 13:46:28.625 Enumerating applicable products for this patch
12/23/2008 13:46:28.640 Found SQL 2005 Express product definition
12/23/2008 13:46:29.281 Enumeration: Determining QFE level for product
instance MSSMLBIZ
12/23/2008 13:46:29.328 Enumeration: Associated hotfix build information not
found for the following file: C:\Programmi\Microsoft SQL
Server\MSSQL.1\MSSQL\Binn\SQLServr.exe
12/23/2008 13:46:29.343 Enumeration: Found following QFE level for product
instance MSSMLBIZ: 2047
12/23/2008 13:46:29.375 Enumeration: Determining GDR branching Hotfix for
product instance MSSMLBIZ
12/23/2008 13:46:29.406 Enumeration: Associated hotfix build information not
found for the following file: C:\Programmi\Microsoft SQL
Server\MSSQL.1\MSSQL\Binn\SQLServr.exe
12/23/2008 13:46:29.437 Enumeration: No GDR branch Hotfix found for product
instance MSSMLBIZ
12/23/2008 13:46:29.453 Registry: Opened registry key
"SOFTWARE\Microsoft\Windows\CurrentVersion"
12/23/2008 13:46:29.484 Registry: Read registry key value "CommonFilesDir",
string value = C:\Programmi\File comuni
12/23/2008 13:46:29.515 Registry: Opened registry key
"SOFTWARE\Microsoft\Windows\CurrentVersion"
12/23/2008 13:46:29.531 Registry: Read registry key value "ProgramFilesDir",
string value = C:\Programmi
12/23/2008 13:46:29.546 Product discovery completed during the install
process for MSSMLBIZ
12/23/2008 13:46:29.578 SP Level check completed during the install process
for MSSMLBIZ
12/23/2008 13:46:29.593 Product language check completed during the install
process for MSSMLBIZ
12/23/2008 13:46:29.625 Product version check completed during the install
process for MSSMLBIZ
12/23/2008 13:46:29.656 Command-line instance name check completed during
the install process
12/23/2008 13:46:29.703 SKU check completed during the install process for
MSSMLBIZ
12/23/2008 13:46:29.734 Baseline build check completed during the
installation process for MSSMLBIZ
12/23/2008 13:46:29.750 Baseline build check completed during the install
process
12/23/2008 13:46:29.796 Product Enumeration Results:
12/23/2008 13:46:29.843 INF File Name:
c:\8f6c10b9606fc4791c08a78067f54575\HotFixExpress. inf
12/23/2008 13:46:29.859 baselinebuild = 1399
12/23/2008 13:46:29.890 build = 3042
12/23/2008 13:46:29.921 description = Express Database Services
12/23/2008 13:46:29.937 details = Service Pack per il Motore di database
di SQL Server e gli strumenti per la gestione dei dati relazionali e XML,
della replica e della ricerca full-text.
12/23/2008 13:46:29.968 installerlogpath = <PROGRAMFILESDIR>\Microsoft SQL
Server\90\Setup Bootstrap\LOG\Hotfix
12/23/2008 13:46:29.984 kbarticle = KB921896
12/23/2008 13:46:30.015 kbarticlehyperlink =
http://support.microsoft.com/?kbid=921896
12/23/2008 13:46:30.046 lcid = 1040
12/23/2008 13:46:30.062 legalproductname = SQL Server Express Database
Services 2005
12/23/2008 13:46:30.078 machinetype = x86
12/23/2008 13:46:30.109 package = HotFixExpress
12/23/2008 13:46:30.125 packagetype = SP
12/23/2008 13:46:30.156 productname = SQL9Express
12/23/2008 13:46:30.187 relatedlinks =
<LCIDSUPPORTDIR>\FinalSQL2005Information.rtf
12/23/2008 13:46:30.203 servicepackname = Installazione di Microsoft SQL
Server 2005 Service Pack 2
12/23/2008 13:46:30.234 sku = EXPRESS
12/23/2008 13:46:30.250 splevel = 2
12/23/2008 13:46:30.265 sqlutility = sqlcmd.exe
12/23/2008 13:46:30.312 supportdir = c:\8f6c10b9606fc4791c08a78067f54575
12/23/2008 13:46:30.328 validateauthentication = true
12/23/2008 13:46:30.343 version = 9
12/23/2008 13:46:30.375
12/23/2008 13:46:30.390 File Group Details: EXE
12/23/2008 13:46:30.421 parameters = INSTANCENAME=<NAME>
12/23/2008 13:46:30.453 sourcepath = <SUPPORTDIR>\<PACKAGE>\Files
12/23/2008 13:46:30.468 File Details: SQLEXPR_ITA.EXE
12/23/2008 13:46:30.500
12/23/2008 13:46:30.515 Instance Details: MSSMLBIZ
12/23/2008 13:46:30.531 associatedhotfixbuild = 0
12/23/2008 13:46:30.578 clustername =
12/23/2008 13:46:30.593 features =
SQL_Data_Files,SQL_Engine,SQL_SharedTools
12/23/2008 13:46:30.609 fullversion = 2005.090.2047.00
12/23/2008 13:46:30.640 hiveregpath = Software\Microsoft\Microsoft SQL
Server\MSSQL.1
12/23/2008 13:46:30.687 id = MSSQL.1
12/23/2008 13:46:30.718 installsqldatadir = C:\Programmi\Microsoft SQL
Server\MSSQL.1\MSSQL
12/23/2008 13:46:30.734 installsqldir = C:\Programmi\Microsoft SQL
Server\MSSQL.1\MSSQL
12/23/2008 13:46:30.765 lcid = 1040
12/23/2008 13:46:30.781 name = MSSMLBIZ
12/23/2008 13:46:30.828 productcode =
{4D2D9016-70A9-4D91-9AA7-686ACAF056D9}
12/23/2008 13:46:30.843 qfelevel = 2047
12/23/2008 13:46:30.890 servicename = MSSQL$MSSMLBIZ
12/23/2008 13:46:30.906 sku = EXPRESS
12/23/2008 13:46:30.921 sp = 1
12/23/2008 13:46:30.953 type = SQL Server Standalone Product
12/23/2008 13:46:30.968 vermajbld = 2047
12/23/2008 13:46:31.000 version = 9
12/23/2008 13:46:31.031
12/23/2008 13:46:31.046 Authenticating user using Windows Authentication
12/23/2008 13:46:33.640 SQL Service MSSQL$MSSMLBIZ was not previously
running, started for authentication
12/23/2008 13:46:33.687 Starting service: MSSQL$MSSMLBIZ
12/23/2008 13:46:40.500 Unable to start service: MSSQL$MSSMLBIZ
12/23/2008 13:46:40.578 The following exception occurred: Impossibile
avviare il servizio Date: 12/23/2008 13:46:40.562 File:
\depot\sqlvault\stable\setupmainl1\setup\sqlse\sql sedll\service.cpp Line: 318
12/23/2008 13:46:40.625 The following exception occurred: Impossibile
avviare il servizio Date: 12/23/2008 13:46:40.625 File:
\depot\sqlvault\stable\setupmainl1\setup\sqlse\sql sedll\control.cpp Line:
2509
12/23/2008 13:46:40.687 The patch installation could not proceed due to
unexpected errors
12/23/2008 13:46:43.968 Watson: Param1 = Unknown
12/23/2008 13:46:44.000 Watson: Param2 = 0x2b22
12/23/2008 13:46:44.015 Watson: Param3 = Unknown
12/23/2008 13:46:44.031 Watson: Param4 = Unknown
12/23/2008 13:46:44.062 Watson: Param5 = control.cpp@2509
12/23/2008 13:46:44.078 Watson: Param6 = Unknown
12/23/2008 13:46:44.109 Watson: Param7 = SQL9Express
12/23/2008 13:46:44.156 Watson: Param8 = @
12/23/2008 13:46:44.187 Watson: Param9 = x86
12/23/2008 13:46:44.203 Watson: Param10 = 3042

Can you help me?

Regards and merry Christmas.

"Peter Saddow [Microsoft]" wrote:

> Looks like the Express service is disabled. The service needs to be startable
> for the upgrade to complete. Go to Administrate Tools and then Services. Look
> for the entry called "SQL Server (ACT7)". Right-click on the entry and choose
> properties. You should see the "Startup Type" is disabled. Change the
> "Startup Type" to manual. Rerun the installation through Microsoft Update.
>
> "DavidW" wrote:
>
> > Sure thing:
> >
> > Time: 03/07/2007 18:51:52.227
> > KB Number: KB921896
> > Machine: DAVID2
> > OS Version: Professional (Build 6000)
> > Package Language: 1033 (ENU)
> > Package Platform: x86
> > Package SP Level: 2
> > Package Version: 3042
> > Command-line parameters specified:
> > /quiet
> > /allinstances
> > Cluster Installation: No
> >
> > ************************************************** ********************************
> > Prerequisites Check & Status
> > SQLSupport: Passed
> >
> > ************************************************** ********************************
> > Products Detected Language Level Patch Level
> > Platform Edition
> > Express Database Services (ACT7) ENU SP1 2005.090.2170.00
> > x86 EXPRESS
> > Express Database Services (SQLExpress) ENU SP1
> > x86 EXPRESS
> >
> > ************************************************** ********************************
> > Products Disqualified & Reason
> > Product Reason
> > Express Database Services (ACT7) Service was found to be disabled
> >
> > ************************************************** ********************************
> > Processes Locking Files
> > Process Name Feature Type User Name
> > PID
> >
> > ************************************************** ********************************
> > Product Installation Status
> > Product : Express Database Services (ACT7)
> > Product Version (Previous): 2170
> > Product Version (Final) :
> > Status : Not Applied
> > Log File :
> > SQL Express Features : SQL_Data_Files,SQL_Engine,SQL_SharedTools
> > Error Number : 11059
> > Error Description : Service was found to be disabled
> > ----------------------------------------------------------------------------------
> > Product : Express Database Services (SQLExpress)
> > Product Version (Previous):
> > Product Version (Final) :
> > Status : Not Applied
> > Log File :
> > SQL Express Features : Client_Components,Connectivity
> > Error Number : 0
> > Error Description :
> > ----------------------------------------------------------------------------------
> >
> > ************************************************** ********************************
> > Summary
> > Service was found to be disabled
> > Exit Code Returned: 11059
> >
> >
> >
> >
> > "Peter Saddow [Microsoft]" wrote:
> >
> > > Looks like you have SQL Server 2005 Express Edition installed.
> > >
> > > Could you post the contents of the summary.txt log located at C:\Program
> > > Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix? We can then debug
> > > the issue.
> > >
> > > Thanks,
> > > Peter Saddow [MSFT]
> > >
> > >
> > > "DavidW" wrote:
> > >
> > > > This is listed as an Important Update:
> > > >
> > > > Microsoft SQL Server 2005 Express Edition Service Pack 2 (KB 921896)
> > > >
> > > > Download size: 56.4 MB
> > > >
> > > > You may need to restart your computer for this update to take effect.
> > > >
> > > > Update type: Important
> > > >
> > > > This service pack upgrades all Microsoft SQL Server 2005 Express Edition
> > > > instances and components to Service Pack 2 (SP2). If you need additional
> > > > installation options, you should download this service pack at the Microsoft
> > > > Download Center. For more information, see Microsoft Knowledge Base article
> > > > 921896.
> > > >
> > > > I tried to install and this is the error I get: WindowsUpdate_00002B33
> > > >
> > > > What should I do? Is it truly an Important update and if so, how do I
> > > > install it?
> > > >

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  #2 (permalink)  
Old 01-08-2009
Massimo Nannizzi
 

Posts: n/a
RE: Error installing (KB 921896)
Dear Peter,
thank you for your help.
In the Administrate Tool I found SQL Server (MSSMLBIZ) and not ACT7 in the
Services windows and the startup is on "manual".

Regards.

"Massimo Nannizzi" wrote:

> Dear Peter,
> my Windows XP Professional service pack 2 ask to upgrade to Microsoft SQL
> Server 2005 Express Edition al Service Pack 2 (SP2) but the installation
> don't finish rigth because a message error showing.
> This is the HotFix.log file:
> 12/23/2008 13:46:28.140
> ================================================== ==============================
> 12/23/2008 13:46:28.171 Hotfix package launched
> 12/23/2008 13:46:28.218 Registry: Opened registry key
> "SOFTWARE\Microsoft\Windows\CurrentVersion"
> 12/23/2008 13:46:28.234 Registry: Read registry key value "CommonFilesDir",
> string value = C:\Programmi\File comuni
> 12/23/2008 13:46:28.265 Registry: Opened registry key
> "SOFTWARE\Microsoft\Windows\CurrentVersion"
> 12/23/2008 13:46:28.312 Registry: Read registry key value "ProgramFilesDir",
> string value = C:\Programmi
> 12/23/2008 13:46:28.328 Local Computer:
> 12/23/2008 13:46:28.343 Target Details: NANNIZZI
> 12/23/2008 13:46:28.375 commonfilesdir = C:\Programmi\File comuni
> 12/23/2008 13:46:28.406 lcidsupportdir =
> c:\8f6c10b9606fc4791c08a78067f54575\1040
> 12/23/2008 13:46:28.421 programfilesdir = C:\Programmi
> 12/23/2008 13:46:28.453 programfilesdir_wow = C:\Programmi
> 12/23/2008 13:46:28.468 supportdir = c:\8f6c10b9606fc4791c08a78067f54575
> 12/23/2008 13:46:28.500 supportdirlocal =
> c:\8f6c10b9606fc4791c08a78067f54575
> 12/23/2008 13:46:28.531 windir = C:\WINDOWS
> 12/23/2008 13:46:28.546 winsysdir = C:\WINDOWS\system32
> 12/23/2008 13:46:28.578 winsysdir_wow = C:\WINDOWS\SysWOW64
> 12/23/2008 13:46:28.593
> 12/23/2008 13:46:28.625 Enumerating applicable products for this patch
> 12/23/2008 13:46:28.640 Found SQL 2005 Express product definition
> 12/23/2008 13:46:29.281 Enumeration: Determining QFE level for product
> instance MSSMLBIZ
> 12/23/2008 13:46:29.328 Enumeration: Associated hotfix build information not
> found for the following file: C:\Programmi\Microsoft SQL
> Server\MSSQL.1\MSSQL\Binn\SQLServr.exe
> 12/23/2008 13:46:29.343 Enumeration: Found following QFE level for product
> instance MSSMLBIZ: 2047
> 12/23/2008 13:46:29.375 Enumeration: Determining GDR branching Hotfix for
> product instance MSSMLBIZ
> 12/23/2008 13:46:29.406 Enumeration: Associated hotfix build information not
> found for the following file: C:\Programmi\Microsoft SQL
> Server\MSSQL.1\MSSQL\Binn\SQLServr.exe
> 12/23/2008 13:46:29.437 Enumeration: No GDR branch Hotfix found for product
> instance MSSMLBIZ
> 12/23/2008 13:46:29.453 Registry: Opened registry key
> "SOFTWARE\Microsoft\Windows\CurrentVersion"
> 12/23/2008 13:46:29.484 Registry: Read registry key value "CommonFilesDir",
> string value = C:\Programmi\File comuni
> 12/23/2008 13:46:29.515 Registry: Opened registry key
> "SOFTWARE\Microsoft\Windows\CurrentVersion"
> 12/23/2008 13:46:29.531 Registry: Read registry key value "ProgramFilesDir",
> string value = C:\Programmi
> 12/23/2008 13:46:29.546 Product discovery completed during the install
> process for MSSMLBIZ
> 12/23/2008 13:46:29.578 SP Level check completed during the install process
> for MSSMLBIZ
> 12/23/2008 13:46:29.593 Product language check completed during the install
> process for MSSMLBIZ
> 12/23/2008 13:46:29.625 Product version check completed during the install
> process for MSSMLBIZ
> 12/23/2008 13:46:29.656 Command-line instance name check completed during
> the install process
> 12/23/2008 13:46:29.703 SKU check completed during the install process for
> MSSMLBIZ
> 12/23/2008 13:46:29.734 Baseline build check completed during the
> installation process for MSSMLBIZ
> 12/23/2008 13:46:29.750 Baseline build check completed during the install
> process
> 12/23/2008 13:46:29.796 Product Enumeration Results:
> 12/23/2008 13:46:29.843 INF File Name:
> c:\8f6c10b9606fc4791c08a78067f54575\HotFixExpress. inf
> 12/23/2008 13:46:29.859 baselinebuild = 1399
> 12/23/2008 13:46:29.890 build = 3042
> 12/23/2008 13:46:29.921 description = Express Database Services
> 12/23/2008 13:46:29.937 details = Service Pack per il Motore di database
> di SQL Server e gli strumenti per la gestione dei dati relazionali e XML,
> della replica e della ricerca full-text.
> 12/23/2008 13:46:29.968 installerlogpath = <PROGRAMFILESDIR>\Microsoft SQL
> Server\90\Setup Bootstrap\LOG\Hotfix
> 12/23/2008 13:46:29.984 kbarticle = KB921896
> 12/23/2008 13:46:30.015 kbarticlehyperlink =
> http://support.microsoft.com/?kbid=921896
> 12/23/2008 13:46:30.046 lcid = 1040
> 12/23/2008 13:46:30.062 legalproductname = SQL Server Express Database
> Services 2005
> 12/23/2008 13:46:30.078 machinetype = x86
> 12/23/2008 13:46:30.109 package = HotFixExpress
> 12/23/2008 13:46:30.125 packagetype = SP
> 12/23/2008 13:46:30.156 productname = SQL9Express
> 12/23/2008 13:46:30.187 relatedlinks =
> <LCIDSUPPORTDIR>\FinalSQL2005Information.rtf
> 12/23/2008 13:46:30.203 servicepackname = Installazione di Microsoft SQL
> Server 2005 Service Pack 2
> 12/23/2008 13:46:30.234 sku = EXPRESS
> 12/23/2008 13:46:30.250 splevel = 2
> 12/23/2008 13:46:30.265 sqlutility = sqlcmd.exe
> 12/23/2008 13:46:30.312 supportdir = c:\8f6c10b9606fc4791c08a78067f54575
> 12/23/2008 13:46:30.328 validateauthentication = true
> 12/23/2008 13:46:30.343 version = 9
> 12/23/2008 13:46:30.375
> 12/23/2008 13:46:30.390 File Group Details: EXE
> 12/23/2008 13:46:30.421 parameters = INSTANCENAME=<NAME>
> 12/23/2008 13:46:30.453 sourcepath = <SUPPORTDIR>\<PACKAGE>\Files
> 12/23/2008 13:46:30.468 File Details: SQLEXPR_ITA.EXE
> 12/23/2008 13:46:30.500
> 12/23/2008 13:46:30.515 Instance Details: MSSMLBIZ
> 12/23/2008 13:46:30.531 associatedhotfixbuild = 0
> 12/23/2008 13:46:30.578 clustername =
> 12/23/2008 13:46:30.593 features =
> SQL_Data_Files,SQL_Engine,SQL_SharedTools
> 12/23/2008 13:46:30.609 fullversion = 2005.090.2047.00
> 12/23/2008 13:46:30.640 hiveregpath = Software\Microsoft\Microsoft SQL
> Server\MSSQL.1
> 12/23/2008 13:46:30.687 id = MSSQL.1
> 12/23/2008 13:46:30.718 installsqldatadir = C:\Programmi\Microsoft SQL
> Server\MSSQL.1\MSSQL
> 12/23/2008 13:46:30.734 installsqldir = C:\Programmi\Microsoft SQL
> Server\MSSQL.1\MSSQL
> 12/23/2008 13:46:30.765 lcid = 1040
> 12/23/2008 13:46:30.781 name = MSSMLBIZ
> 12/23/2008 13:46:30.828 productcode =
> {4D2D9016-70A9-4D91-9AA7-686ACAF056D9}
> 12/23/2008 13:46:30.843 qfelevel = 2047
> 12/23/2008 13:46:30.890 servicename = MSSQL$MSSMLBIZ
> 12/23/2008 13:46:30.906 sku = EXPRESS
> 12/23/2008 13:46:30.921 sp = 1
> 12/23/2008 13:46:30.953 type = SQL Server Standalone Product
> 12/23/2008 13:46:30.968 vermajbld = 2047
> 12/23/2008 13:46:31.000 version = 9
> 12/23/2008 13:46:31.031
> 12/23/2008 13:46:31.046 Authenticating user using Windows Authentication
> 12/23/2008 13:46:33.640 SQL Service MSSQL$MSSMLBIZ was not previously
> running, started for authentication
> 12/23/2008 13:46:33.687 Starting service: MSSQL$MSSMLBIZ
> 12/23/2008 13:46:40.500 Unable to start service: MSSQL$MSSMLBIZ
> 12/23/2008 13:46:40.578 The following exception occurred: Impossibile
> avviare il servizio Date: 12/23/2008 13:46:40.562 File:
> \depot\sqlvault\stable\setupmainl1\setup\sqlse\sql sedll\service.cpp Line: 318
> 12/23/2008 13:46:40.625 The following exception occurred: Impossibile
> avviare il servizio Date: 12/23/2008 13:46:40.625 File:
> \depot\sqlvault\stable\setupmainl1\setup\sqlse\sql sedll\control.cpp Line:
> 2509
> 12/23/2008 13:46:40.687 The patch installation could not proceed due to
> unexpected errors
> 12/23/2008 13:46:43.968 Watson: Param1 = Unknown
> 12/23/2008 13:46:44.000 Watson: Param2 = 0x2b22
> 12/23/2008 13:46:44.015 Watson: Param3 = Unknown
> 12/23/2008 13:46:44.031 Watson: Param4 = Unknown
> 12/23/2008 13:46:44.062 Watson: Param5 = control.cpp@2509
> 12/23/2008 13:46:44.078 Watson: Param6 = Unknown
> 12/23/2008 13:46:44.109 Watson: Param7 = SQL9Express
> 12/23/2008 13:46:44.156 Watson: Param8 = @
> 12/23/2008 13:46:44.187 Watson: Param9 = x86
> 12/23/2008 13:46:44.203 Watson: Param10 = 3042
>
> Can you help me?
>
> Regards and merry Christmas.
>
> "Peter Saddow [Microsoft]" wrote:
>
> > Looks like the Express service is disabled. The service needs to be startable
> > for the upgrade to complete. Go to Administrate Tools and then Services. Look
> > for the entry called "SQL Server (ACT7)". Right-click on the entry and choose
> > properties. You should see the "Startup Type" is disabled. Change the
> > "Startup Type" to manual. Rerun the installation through Microsoft Update.
> >
> > "DavidW" wrote:
> >
> > > Sure thing:
> > >
> > > Time: 03/07/2007 18:51:52.227
> > > KB Number: KB921896
> > > Machine: DAVID2
> > > OS Version: Professional (Build 6000)
> > > Package Language: 1033 (ENU)
> > > Package Platform: x86
> > > Package SP Level: 2
> > > Package Version: 3042
> > > Command-line parameters specified:
> > > /quiet
> > > /allinstances
> > > Cluster Installation: No
> > >
> > > ************************************************** ********************************
> > > Prerequisites Check & Status
> > > SQLSupport: Passed
> > >
> > > ************************************************** ********************************
> > > Products Detected Language Level Patch Level
> > > Platform Edition
> > > Express Database Services (ACT7) ENU SP1 2005.090.2170.00
> > > x86 EXPRESS
> > > Express Database Services (SQLExpress) ENU SP1
> > > x86 EXPRESS
> > >
> > > ************************************************** ********************************
> > > Products Disqualified & Reason
> > > Product Reason
> > > Express Database Services (ACT7) Service was found to be disabled
> > >
> > > ************************************************** ********************************
> > > Processes Locking Files
> > > Process Name Feature Type User Name
> > > PID
> > >
> > > ************************************************** ********************************
> > > Product Installation Status
> > > Product : Express Database Services (ACT7)
> > > Product Version (Previous): 2170
> > > Product Version (Final) :
> > > Status : Not Applied
> > > Log File :
> > > SQL Express Features : SQL_Data_Files,SQL_Engine,SQL_SharedTools
> > > Error Number : 11059
> > > Error Description : Service was found to be disabled
> > > ----------------------------------------------------------------------------------
> > > Product : Express Database Services (SQLExpress)
> > > Product Version (Previous):
> > > Product Version (Final) :
> > > Status : Not Applied
> > > Log File :
> > > SQL Express Features : Client_Components,Connectivity
> > > Error Number : 0
> > > Error Description :
> > > ----------------------------------------------------------------------------------
> > >
> > > ************************************************** ********************************
> > > Summary
> > > Service was found to be disabled
> > > Exit Code Returned: 11059
> > >
> > >
> > >
> > >
> > > "Peter Saddow [Microsoft]" wrote:
> > >
> > > > Looks like you have SQL Server 2005 Express Edition installed.
> > > >
> > > > Could you post the contents of the summary.txt log located at C:\Program
> > > > Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix? We can then debug
> > > > the issue.
> > > >
> > > > Thanks,
> > > > Peter Saddow [MSFT]
> > > >
> > > >
> > > > "DavidW" wrote:
> > > >
> > > > > This is listed as an Important Update:
> > > > >
> > > > > Microsoft SQL Server 2005 Express Edition Service Pack 2 (KB 921896)
> > > > >
> > > > > Download size: 56.4 MB
> > > > >
> > > > > You may need to restart your computer for this update to take effect.
> > > > >
> > > > > Update type: Important
> > > > >
> > > > > This service pack upgrades all Microsoft SQL Server 2005 Express Edition
> > > > > instances and components to Service Pack 2 (SP2). If you need additional
> > > > > installation options, you should download this service pack at the Microsoft
> > > > > Download Center. For more information, see Microsoft Knowledge Base article
> > > > > 921896.
> > > > >
> > > > > I tried to install and this is the error I get: WindowsUpdate_00002B33
> > > > >
> > > > > What should I do? Is it truly an Important update and if so, how do I
> > > > > install it?
> > > > >

Reply With Quote
  #3 (permalink)  
Old 01-12-2009
Robert Aldwinckle
 

Posts: n/a
Re: Error installing (KB 921896)
(cross-post added to SQL Server Setup)
"Massimo Nannizzi" <MassimoNannizzi@discussions.microsoft.com> wrote in message
news:A7B75682-5E52-4878-8FF2-0F4955F8AFA9@microsoft.com...


>> Can you help me?


>> 12/23/2008 13:46:44.000 Watson: Param2 = 0x2b22


That's a different error from your previously reported ones.

Tip: convert the code to decimal and then do a web search for that value.
You will undoubtedly find more informed discussion about SQL install errors
that way than posting here in the WU NG.

For example, one of the sites that you may be expected to see that way
would be either the TechNet or MSDN web forums. Cross-posting to one
now, so you may find your own thread this way eventually. ; )

FWIW here is the first hit (hopefully not the best one) ; )

http://social.msdn.microsoft.com/For...-d36daa08c5b8/

(Live Search of Microsoft.com for
11042 sql
)


Good luck

Robert Aldwinckle
---


(full post left for the benefit of new readers)


> Dear Peter,
> thank you for your help.
> In the Administrate Tool I found SQL Server (MSSMLBIZ) and not ACT7 in the
> Services windows and the startup is on "manual".
>
> Regards.
>
> "Massimo Nannizzi" wrote:
>
>> Dear Peter,
>> my Windows XP Professional service pack 2 ask to upgrade to Microsoft SQL
>> Server 2005 Express Edition al Service Pack 2 (SP2) but the installation
>> don't finish rigth because a message error showing.
>> This is the HotFix.log file:
>> 12/23/2008 13:46:28.140
>> ================================================== ==============================
>> 12/23/2008 13:46:28.171 Hotfix package launched
>> 12/23/2008 13:46:28.218 Registry: Opened registry key
>> "SOFTWARE\Microsoft\Windows\CurrentVersion"
>> 12/23/2008 13:46:28.234 Registry: Read registry key value "CommonFilesDir",
>> string value = C:\Programmi\File comuni
>> 12/23/2008 13:46:28.265 Registry: Opened registry key
>> "SOFTWARE\Microsoft\Windows\CurrentVersion"
>> 12/23/2008 13:46:28.312 Registry: Read registry key value "ProgramFilesDir",
>> string value = C:\Programmi
>> 12/23/2008 13:46:28.328 Local Computer:
>> 12/23/2008 13:46:28.343 Target Details: NANNIZZI
>> 12/23/2008 13:46:28.375 commonfilesdir = C:\Programmi\File comuni
>> 12/23/2008 13:46:28.406 lcidsupportdir =
>> c:\8f6c10b9606fc4791c08a78067f54575\1040
>> 12/23/2008 13:46:28.421 programfilesdir = C:\Programmi
>> 12/23/2008 13:46:28.453 programfilesdir_wow = C:\Programmi
>> 12/23/2008 13:46:28.468 supportdir = c:\8f6c10b9606fc4791c08a78067f54575
>> 12/23/2008 13:46:28.500 supportdirlocal =
>> c:\8f6c10b9606fc4791c08a78067f54575
>> 12/23/2008 13:46:28.531 windir = C:\WINDOWS
>> 12/23/2008 13:46:28.546 winsysdir = C:\WINDOWS\system32
>> 12/23/2008 13:46:28.578 winsysdir_wow = C:\WINDOWS\SysWOW64
>> 12/23/2008 13:46:28.593
>> 12/23/2008 13:46:28.625 Enumerating applicable products for this patch
>> 12/23/2008 13:46:28.640 Found SQL 2005 Express product definition
>> 12/23/2008 13:46:29.281 Enumeration: Determining QFE level for product
>> instance MSSMLBIZ
>> 12/23/2008 13:46:29.328 Enumeration: Associated hotfix build information not
>> found for the following file: C:\Programmi\Microsoft SQL
>> Server\MSSQL.1\MSSQL\Binn\SQLServr.exe
>> 12/23/2008 13:46:29.343 Enumeration: Found following QFE level for product
>> instance MSSMLBIZ: 2047
>> 12/23/2008 13:46:29.375 Enumeration: Determining GDR branching Hotfix for
>> product instance MSSMLBIZ
>> 12/23/2008 13:46:29.406 Enumeration: Associated hotfix build information not
>> found for the following file: C:\Programmi\Microsoft SQL
>> Server\MSSQL.1\MSSQL\Binn\SQLServr.exe
>> 12/23/2008 13:46:29.437 Enumeration: No GDR branch Hotfix found for product
>> instance MSSMLBIZ
>> 12/23/2008 13:46:29.453 Registry: Opened registry key
>> "SOFTWARE\Microsoft\Windows\CurrentVersion"
>> 12/23/2008 13:46:29.484 Registry: Read registry key value "CommonFilesDir",
>> string value = C:\Programmi\File comuni
>> 12/23/2008 13:46:29.515 Registry: Opened registry key
>> "SOFTWARE\Microsoft\Windows\CurrentVersion"
>> 12/23/2008 13:46:29.531 Registry: Read registry key value "ProgramFilesDir",
>> string value = C:\Programmi
>> 12/23/2008 13:46:29.546 Product discovery completed during the install
>> process for MSSMLBIZ
>> 12/23/2008 13:46:29.578 SP Level check completed during the install process
>> for MSSMLBIZ
>> 12/23/2008 13:46:29.593 Product language check completed during the install
>> process for MSSMLBIZ
>> 12/23/2008 13:46:29.625 Product version check completed during the install
>> process for MSSMLBIZ
>> 12/23/2008 13:46:29.656 Command-line instance name check completed during
>> the install process
>> 12/23/2008 13:46:29.703 SKU check completed during the install process for
>> MSSMLBIZ
>> 12/23/2008 13:46:29.734 Baseline build check completed during the
>> installation process for MSSMLBIZ
>> 12/23/2008 13:46:29.750 Baseline build check completed during the install
>> process
>> 12/23/2008 13:46:29.796 Product Enumeration Results:
>> 12/23/2008 13:46:29.843 INF File Name:
>> c:\8f6c10b9606fc4791c08a78067f54575\HotFixExpress. inf
>> 12/23/2008 13:46:29.859 baselinebuild = 1399
>> 12/23/2008 13:46:29.890 build = 3042
>> 12/23/2008 13:46:29.921 description = Express Database Services
>> 12/23/2008 13:46:29.937 details = Service Pack per il Motore di database
>> di SQL Server e gli strumenti per la gestione dei dati relazionali e XML,
>> della replica e della ricerca full-text.
>> 12/23/2008 13:46:29.968 installerlogpath = <PROGRAMFILESDIR>\Microsoft SQL
>> Server\90\Setup Bootstrap\LOG\Hotfix
>> 12/23/2008 13:46:29.984 kbarticle = KB921896
>> 12/23/2008 13:46:30.015 kbarticlehyperlink =
>> http://support.microsoft.com/?kbid=921896
>> 12/23/2008 13:46:30.046 lcid = 1040
>> 12/23/2008 13:46:30.062 legalproductname = SQL Server Express Database
>> Services 2005
>> 12/23/2008 13:46:30.078 machinetype = x86
>> 12/23/2008 13:46:30.109 package = HotFixExpress
>> 12/23/2008 13:46:30.125 packagetype = SP
>> 12/23/2008 13:46:30.156 productname = SQL9Express
>> 12/23/2008 13:46:30.187 relatedlinks =
>> <LCIDSUPPORTDIR>\FinalSQL2005Information.rtf
>> 12/23/2008 13:46:30.203 servicepackname = Installazione di Microsoft SQL
>> Server 2005 Service Pack 2
>> 12/23/2008 13:46:30.234 sku = EXPRESS
>> 12/23/2008 13:46:30.250 splevel = 2
>> 12/23/2008 13:46:30.265 sqlutility = sqlcmd.exe
>> 12/23/2008 13:46:30.312 supportdir = c:\8f6c10b9606fc4791c08a78067f54575
>> 12/23/2008 13:46:30.328 validateauthentication = true
>> 12/23/2008 13:46:30.343 version = 9
>> 12/23/2008 13:46:30.375
>> 12/23/2008 13:46:30.390 File Group Details: EXE
>> 12/23/2008 13:46:30.421 parameters = INSTANCENAME=<NAME>
>> 12/23/2008 13:46:30.453 sourcepath = <SUPPORTDIR>\<PACKAGE>\Files
>> 12/23/2008 13:46:30.468 File Details: SQLEXPR_ITA.EXE
>> 12/23/2008 13:46:30.500
>> 12/23/2008 13:46:30.515 Instance Details: MSSMLBIZ
>> 12/23/2008 13:46:30.531 associatedhotfixbuild = 0
>> 12/23/2008 13:46:30.578 clustername =
>> 12/23/2008 13:46:30.593 features =
>> SQL_Data_Files,SQL_Engine,SQL_SharedTools
>> 12/23/2008 13:46:30.609 fullversion = 2005.090.2047.00
>> 12/23/2008 13:46:30.640 hiveregpath = Software\Microsoft\Microsoft SQL
>> Server\MSSQL.1
>> 12/23/2008 13:46:30.687 id = MSSQL.1
>> 12/23/2008 13:46:30.718 installsqldatadir = C:\Programmi\Microsoft SQL
>> Server\MSSQL.1\MSSQL
>> 12/23/2008 13:46:30.734 installsqldir = C:\Programmi\Microsoft SQL
>> Server\MSSQL.1\MSSQL
>> 12/23/2008 13:46:30.765 lcid = 1040
>> 12/23/2008 13:46:30.781 name = MSSMLBIZ
>> 12/23/2008 13:46:30.828 productcode =
>> {4D2D9016-70A9-4D91-9AA7-686ACAF056D9}
>> 12/23/2008 13:46:30.843 qfelevel = 2047
>> 12/23/2008 13:46:30.890 servicename = MSSQL$MSSMLBIZ
>> 12/23/2008 13:46:30.906 sku = EXPRESS
>> 12/23/2008 13:46:30.921 sp = 1
>> 12/23/2008 13:46:30.953 type = SQL Server Standalone Product
>> 12/23/2008 13:46:30.968 vermajbld = 2047
>> 12/23/2008 13:46:31.000 version = 9
>> 12/23/2008 13:46:31.031
>> 12/23/2008 13:46:31.046 Authenticating user using Windows Authentication
>> 12/23/2008 13:46:33.640 SQL Service MSSQL$MSSMLBIZ was not previously
>> running, started for authentication
>> 12/23/2008 13:46:33.687 Starting service: MSSQL$MSSMLBIZ
>> 12/23/2008 13:46:40.500 Unable to start service: MSSQL$MSSMLBIZ
>> 12/23/2008 13:46:40.578 The following exception occurred: Impossibile
>> avviare il servizio Date: 12/23/2008 13:46:40.562 File:
>> \depot\sqlvault\stable\setupmainl1\setup\sqlse\sql sedll\service.cpp Line: 318
>> 12/23/2008 13:46:40.625 The following exception occurred: Impossibile
>> avviare il servizio Date: 12/23/2008 13:46:40.625 File:
>> \depot\sqlvault\stable\setupmainl1\setup\sqlse\sql sedll\control.cpp Line:
>> 2509
>> 12/23/2008 13:46:40.687 The patch installation could not proceed due to
>> unexpected errors
>> 12/23/2008 13:46:43.968 Watson: Param1 = Unknown
>> 12/23/2008 13:46:44.000 Watson: Param2 = 0x2b22
>> 12/23/2008 13:46:44.015 Watson: Param3 = Unknown
>> 12/23/2008 13:46:44.031 Watson: Param4 = Unknown
>> 12/23/2008 13:46:44.062 Watson: Param5 = control.cpp@2509
>> 12/23/2008 13:46:44.078 Watson: Param6 = Unknown
>> 12/23/2008 13:46:44.109 Watson: Param7 = SQL9Express
>> 12/23/2008 13:46:44.156 Watson: Param8 = @
>> 12/23/2008 13:46:44.187 Watson: Param9 = x86
>> 12/23/2008 13:46:44.203 Watson: Param10 = 3042
>>
>> Can you help me?
>>
>> Regards and merry Christmas.
>>
>> "Peter Saddow [Microsoft]" wrote:
>>
>> > Looks like the Express service is disabled. The service needs to be startable
>> > for the upgrade to complete. Go to Administrate Tools and then Services. Look
>> > for the entry called "SQL Server (ACT7)". Right-click on the entry and choose
>> > properties. You should see the "Startup Type" is disabled. Change the
>> > "Startup Type" to manual. Rerun the installation through Microsoft Update.
>> >
>> > "DavidW" wrote:
>> >
>> > > Sure thing:
>> > >
>> > > Time: 03/07/2007 18:51:52.227
>> > > KB Number: KB921896
>> > > Machine: DAVID2
>> > > OS Version: Professional (Build 6000)
>> > > Package Language: 1033 (ENU)
>> > > Package Platform: x86
>> > > Package SP Level: 2
>> > > Package Version: 3042
>> > > Command-line parameters specified:
>> > > /quiet
>> > > /allinstances
>> > > Cluster Installation: No
>> > >
>> > > ************************************************** ********************************
>> > > Prerequisites Check & Status
>> > > SQLSupport: Passed
>> > >
>> > > ************************************************** ********************************
>> > > Products Detected Language Level Patch Level
>> > > Platform Edition
>> > > Express Database Services (ACT7) ENU SP1 2005.090.2170.00
>> > > x86 EXPRESS
>> > > Express Database Services (SQLExpress) ENU SP1
>> > > x86 EXPRESS
>> > >
>> > > ************************************************** ********************************
>> > > Products Disqualified & Reason
>> > > Product Reason
>> > > Express Database Services (ACT7) Service was found to be disabled
>> > >
>> > > ************************************************** ********************************
>> > > Processes Locking Files
>> > > Process Name Feature Type User Name
>> > > PID
>> > >
>> > > ************************************************** ********************************
>> > > Product Installation Status
>> > > Product : Express Database Services (ACT7)
>> > > Product Version (Previous): 2170
>> > > Product Version (Final) :
>> > > Status : Not Applied
>> > > Log File :
>> > > SQL Express Features : SQL_Data_Files,SQL_Engine,SQL_SharedTools
>> > > Error Number : 11059
>> > > Error Description : Service was found to be disabled
>> > > ----------------------------------------------------------------------------------
>> > > Product : Express Database Services (SQLExpress)
>> > > Product Version (Previous):
>> > > Product Version (Final) :
>> > > Status : Not Applied
>> > > Log File :
>> > > SQL Express Features : Client_Components,Connectivity
>> > > Error Number : 0
>> > > Error Description :
>> > > ----------------------------------------------------------------------------------
>> > >
>> > > ************************************************** ********************************
>> > > Summary
>> > > Service was found to be disabled
>> > > Exit Code Returned: 11059
>> > >
>> > >
>> > >
>> > >
>> > > "Peter Saddow [Microsoft]" wrote:
>> > >
>> > > > Looks like you have SQL Server 2005 Express Edition installed.
>> > > >
>> > > > Could you post the contents of the summary.txt log located at C:\Program
>> > > > Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix? We can then debug
>> > > > the issue.
>> > > >
>> > > > Thanks,
>> > > > Peter Saddow [MSFT]
>> > > >
>> > > >
>> > > > "DavidW" wrote:
>> > > >
>> > > > > This is listed as an Important Update:
>> > > > >
>> > > > > Microsoft SQL Server 2005 Express Edition Service Pack 2 (KB 921896)
>> > > > >
>> > > > > Download size: 56.4 MB
>> > > > >
>> > > > > You may need to restart your computer for this update to take effect.
>> > > > >
>> > > > > Update type: Important
>> > > > >
>> > > > > This service pack upgrades all Microsoft SQL Server 2005 Express Edition
>> > > > > instances and components to Service Pack 2 (SP2). If you need additional
>> > > > > installation options, you should download this service pack at the Microsoft
>> > > > > Download Center. For more information, see Microsoft Knowledge Base article
>> > > > > 921896.
>> > > > >
>> > > > > I tried to install and this is the error I get: WindowsUpdate_00002B33
>> > > > >
>> > > > > What should I do? Is it truly an Important update and if so, how do I
>> > > > > install it?
>> > > > >



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