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Re: KB960714 leads to BlueScreen during Vista 64 startup

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 12-22-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: KB960714 leads to BlueScreen during Vista 64 startup
[Crossposted to Windows Update & 64bit General newsgroups]

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB960714).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Olivier wrote:
> After applying the update KB960714 my Vista crash with a BlueScreen during
> startup.
> The issue is fixed on the next reboot when the KB960714 is removed.
> I have run memtest86+ for 11 pass and no errors was found
>
> Does anyone also encounters this issue ?
>
> Some technical info about the machine and the crash :
> Dell Latiture E6500
> CPU : Intel Core 2 Duo P9500 2.5GHz
> RAM : 4G
> System version : 6.0.6001.2.1.0.256.6
>
> BCCode: a
> BCP1: 0000000000000880
> BCP2: 000000000000000C
> BCP3: 0000000000000001
> BCP4: FFFFF8000203F989
> OS Version: 6_0_6001
> Service Pack: 1_0
> Product: 256_1


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  #2 (permalink)  
Old 12-23-2008
Olivier
 

Posts: n/a
Re: KB960714 leads to BlueScreen during Vista 64 startup
Thank you, I have submitted a support request.

"PA Bear [MS MVP]" wrote:

> [Crossposted to Windows Update & 64bit General newsgroups]
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB960714).
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> Olivier wrote:
> > After applying the update KB960714 my Vista crash with a BlueScreen during
> > startup.
> > The issue is fixed on the next reboot when the KB960714 is removed.
> > I have run memtest86+ for 11 pass and no errors was found
> >
> > Does anyone also encounters this issue ?
> >
> > Some technical info about the machine and the crash :
> > Dell Latiture E6500
> > CPU : Intel Core 2 Duo P9500 2.5GHz
> > RAM : 4G
> > System version : 6.0.6001.2.1.0.256.6
> >
> > BCCode: a
> > BCP1: 0000000000000880
> > BCP2: 000000000000000C
> > BCP3: 0000000000000001
> > BCP4: FFFFF8000203F989
> > OS Version: 6_0_6001
> > Service Pack: 1_0
> > Product: 256_1

>
>

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  #3 (permalink)  
Old 01-07-2009
Olivier
 

Posts: n/a
Re: KB960714 leads to BlueScreen during Vista 64 startup
My problem was due to damaged system file.

If you encounter a similar issue perform the following test :
Launch the following program in a command line to check the integrity of
system file :
"sfc /scannow"

If it report any error perform a Vista installation on your existing system
using this procedure, it will repair Vista with the original file without
modifying your documents and other programs :
- Start your OS normally
- Close all running programm
- Insert your Vista DVD
- Launch setup.exe
- Select Install
- Select "do not obtain windows update" (it will be performed later)
- If requested, enter your windows serial number / key
- Select Update and follow the instructions

The whole process took approximately 4hours on my system.
After this procedure "sfc /scannow" did not report any error, and applying
all the Windows update (including the KB960714) did not lead to a crash.
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