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Windows Service Pack Setup has encountered a problem

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  #1 (permalink)  
Old 12-22-2008
Dan
 

Posts: n/a
Windows Service Pack Setup has encountered a problem
I am trying to install SP3 and IE 7. I always get the error, Windows Service
Pack Setup has encountered a problem. The appname is update.exe. The
modname is setupap.dll. I think I have tried all solutions on this board and
on google. Nothing ever changes the problem. I have tried updating through
Windows Update as well as downloading the the files. The error always occurs
at the end of the Backup part of the SP3 update.

Please help!
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  #2 (permalink)  
Old 12-22-2008
Shenan Stanley
 

Posts: n/a
Re: Windows Service Pack Setup has encountered a problem
Dan wrote:
> I am trying to install SP3 and IE 7. I always get the error,
> Windows Service Pack Setup has encountered a problem. The appname
> is update.exe. The modname is setupap.dll. I think I have tried
> all solutions on this board and on google. Nothing ever changes
> the problem. I have tried updating through Windows Update as well
> as downloading the the files. The error always occurs at the end
> of the Backup part of the SP3 update.


Are you saying you get the same error when trying to install Internet
Explorer 7 as you do when you try to install Windows XP SP3?

Or do you think Internet Explorer is part of Windows XP Service Pack 3?

Or are you utilizing Internet Explorer 7 and just wanted to throw that in
the problem explanation?

- What specific Windows XP OS are you running (Home? Professional? Media
Center? etc?) and what service pack level is it currently?
- Can you get other updates successfully?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Reply With Quote
  #3 (permalink)  
Old 12-22-2008
Shenan Stanley
 

Posts: n/a
Re: Windows Service Pack Setup has encountered a problem
Dan wrote:
> I am trying to install SP3 and IE 7. I always get the error,
> Windows Service Pack Setup has encountered a problem. The appname
> is update.exe. The modname is setupap.dll. I think I have tried
> all solutions on this board and on google. Nothing ever changes
> the problem. I have tried updating through Windows Update as well
> as downloading the the files. The error always occurs at the end
> of the Backup part of the SP3 update.


Shenan Stanley wrote:
> Are you saying you get the same error when trying to install
> Internet Explorer 7 as you do when you try to install Windows XP
> SP3?
> Or do you think Internet Explorer is part of Windows XP Service
> Pack 3?
> Or are you utilizing Internet Explorer 7 and just wanted to throw
> that in the problem explanation?
>
> - What specific Windows XP OS are you running (Home? Professional?
> Media Center? etc?) and what service pack level is it currently?
> - Can you get other updates successfully?


Some SP3 basics...

A place to get FREE support for SP3 installation issues *from Microsoft*...
http://support.microsoft.com/oas/def...3&gprid=522131

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

Suggestions:

1) Download the full SP3 installation file and/or burn the ISO download
to CD.
2) Ensure (as well as plausible) you have no spyware/malware by
doing a full scan with SuperAntiSpyware and MalwareBytes.
3) CHKDSK
4) Defragment
5) Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)
6) Reboot right before you try to install SP3.
7) Disconnect from the internet before installing (physically.)
8) Disable your antivirus and antispyware applications when you
are about to install SP3.

Some (if not all) of that is covered in the above links.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Reply With Quote
  #4 (permalink)  
Old 12-22-2008
Dan
 

Posts: n/a
Re: Windows Service Pack Setup has encountered a problem
I am using IE6. I get the same error whether trying to update to SP3 via
Windows Update or CD or trying to update to IE7. I am using XP Home Premium
SP2. I can no longer get windows updates because it says I have to update to
SP3 first.

I tried your other suggestions (disconnect from internet, disable antivirus,
etc) but the same error occured. No matter what I try, the exact same error
occurs as the exact same time (near the end of the Backup routine of the
update).

"Shenan Stanley" wrote:

> Dan wrote:
> > I am trying to install SP3 and IE 7. I always get the error,
> > Windows Service Pack Setup has encountered a problem. The appname
> > is update.exe. The modname is setupap.dll. I think I have tried
> > all solutions on this board and on google. Nothing ever changes
> > the problem. I have tried updating through Windows Update as well
> > as downloading the the files. The error always occurs at the end
> > of the Backup part of the SP3 update.

>
> Are you saying you get the same error when trying to install Internet
> Explorer 7 as you do when you try to install Windows XP SP3?
>
> Or do you think Internet Explorer is part of Windows XP Service Pack 3?
>
> Or are you utilizing Internet Explorer 7 and just wanted to throw that in
> the problem explanation?
>
> - What specific Windows XP OS are you running (Home? Professional? Media
> Center? etc?) and what service pack level is it currently?
> - Can you get other updates successfully?
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

Reply With Quote
  #5 (permalink)  
Old 12-22-2008
Shenan Stanley
 

Posts: n/a
Re: Windows Service Pack Setup has encountered a problem
Dan wrote:
> I am trying to install SP3 and IE 7. I always get the error,
> Windows Service Pack Setup has encountered a problem. The appname
> is update.exe. The modname is setupap.dll. I think I have tried
> all solutions on this board and on google. Nothing ever changes
> the problem. I have tried updating through Windows Update as well
> as downloading the the files. The error always occurs at the end
> of the Backup part of the SP3 update.


Shenan Stanley wrote:
> Are you saying you get the same error when trying to install
> Internet Explorer 7 as you do when you try to install Windows XP
> SP3?
> Or do you think Internet Explorer is part of Windows XP Service
> Pack 3?
> Or are you utilizing Internet Explorer 7 and just wanted to throw
> that in the problem explanation?
>
> - What specific Windows XP OS are you running (Home? Professional?
> Media Center? etc?) and what service pack level is it currently?
> - Can you get other updates successfully?


Shenan Stanley wrote:
> Some SP3 basics...
>
> A place to get FREE support for SP3 installation issues *from
> Microsoft*...
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> WinXP SP3 - Read all prerequisites for a successful installation
> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>
> Steps to take before you install Windows XP Service Pack 3
> http://support.microsoft.com/kb/950717
>
> Suggestions:
>
> 1) Download the full SP3 installation file and/or burn the ISO
> download to CD.
> 2) Ensure (as well as plausible) you have no spyware/malware by
> doing a full scan with SuperAntiSpyware and MalwareBytes.
> 3) CHKDSK
> 4) Defragment
> 5) Ensure your hardware drivers are up to date (from the hardware
> manufacturer's respective web pages.)
> 6) Reboot right before you try to install SP3.
> 7) Disconnect from the internet before installing (physically.)
> 8) Disable your antivirus and antispyware applications when you
> are about to install SP3.
>
> Some (if not all) of that is covered in the above links.


Dan wrote:
> I am using IE6. I get the same error whether trying to update to
> SP3 via Windows Update or CD or trying to update to IE7. I am
> using XP Home Premium SP2. I can no longer get windows updates
> because it says I have to update to SP3 first.
>
> I tried your other suggestions (disconnect from internet, disable
> antivirus, etc) but the same error occured. No matter what I try,
> the exact same error occurs as the exact same time (near the end of
> the Backup routine of the update).


Try it once more - using my suggestions... When it fails, please post the
last 50 or so lines of your WindowsUpdate.log file...

To open the Windows Update Log file...
Start button --> RUN --> type in:
notepad %windir%\WindowsUpdate.log
--> Click OK

Copy the last 50 or so lines and post them here...

BTW - there is no such thing as Windows XP Home Premium. "Windows XP Home
Edition" is the only "Home" edition there is. Windows Vista has a "Home
Premium".

Please verify your OS - just because.

Start button --> RUN --> type in:
winver
--> Click OK.

The top picture tells you the specific OS, the line starting with "Version"
actually has the complete version - post that information here as well.

As far as I know - there are not any (or at least not many if there are any)
updates that *require* you to have Windows XP Service Pack 3 at this time.
So, if you are indeed getting a message stating this to you - please post
that message and where you get it word-for-word here as well.

Thanks!

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Reply With Quote
  #6 (permalink)  
Old 12-22-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Windows Service Pack Setup has encountered a problem
Skip IE7 until you've gotten SP3 installed & running OK.

How to troubleshoot an unsuccessful installation of WinXP SP3
http://support.microsoft.com/kb/950718

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/def...spx?gprid=1173 | select "Windows
XP" then select "Windows XP Service Pack 3"
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Dan wrote:
> I am trying to install SP3 and IE 7. I always get the error, Windows
> Service Pack Setup has encountered a problem. The appname is update.exe.
> The modname is setupap.dll. I think I have tried all solutions on this
> board and on google. Nothing ever changes the problem. I have tried
> updating through Windows Update as well as downloading the the files. The
> error always occurs at the end of the Backup part of the SP3 update.
>
> Please help!


Reply With Quote
  #7 (permalink)  
Old 12-22-2008
Dan
 

Posts: n/a
Re: Windows Service Pack Setup has encountered a problem
I am using XP Home.

Log after update failed:

2008-12-21 21:15:17:218 1180 a7c Report *********** Report: Initializing
static reporting data ***********
2008-12-21 21:15:17:218 1180 a7c Report * OS Version = 5.1.2600.2.0.66304
2008-12-21 21:15:17:312 1180 a7c Report * Computer Brand = Gigabyte
Technology Co., Ltd.
2008-12-21 21:15:17:312 1180 a7c Report * Computer Model = P35-DS3L
2008-12-21 21:15:17:312 1180 a7c Report * Bios Revision = F7
2008-12-21 21:15:17:312 1180 a7c Report * Bios Name = Award Modular BIOS
v6.00PG
2008-12-21 21:15:17:312 1180 a7c Report * Bios Release Date =
2007-11-29T00:00:00
2008-12-21 21:15:17:312 1180 a7c Report * Locale ID = 1033
2008-12-21 21:15:17:328 1180 a7c AU AU setting pending client directive to
'Download Progress'
2008-12-21 21:15:17:328 1180 a7c AU AU finished delayed initialization
2008-12-21 21:15:17:328 1180 a7c AU #############
2008-12-21 21:15:17:328 1180 a7c AU ## START ## AU: Search for updates
2008-12-21 21:15:17:328 1180 c4 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}] ***********
2008-12-21 21:15:17:328 1180 a7c AU #########
2008-12-21 21:15:17:328 1180 c4 DnldMgr Contacting regulation server for 1
updates.
2008-12-21 21:15:17:328 1180 a7c AU <<## SUBMITTED ## AU: Search for updates
[CallId = {0B753042-CDB0-4384-9CC7-354FC3C5D6E0}]
2008-12-21 21:15:17:359 1180 c4 Misc Validating signature for
C:\XP\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-12-21 21:15:17:421 1180 c4 Misc Microsoft signed: Yes
2008-12-21 21:15:17:437 1180 c4 DnldMgr Regulation server path:
http://update.microsoft.com/v6/Updat...egulation.asmx.
2008-12-21 21:15:31:031 1180 c4 DnldMgr Per-Update:
b746ce49-8054-4e6e-865a-db442be9952a at rate 0
2008-12-21 21:15:31:031 1180 c4 DnldMgr * Regulation call complete.
0x00000000
2008-12-21 21:15:31:031 1180 c4 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2008-12-21 21:15:31:031 1180 c4 DnldMgr Contacting regulation server for 1
updates.
2008-12-21 21:15:31:078 1180 c4 Misc Validating signature for
C:\XP\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-12-21 21:15:31:109 1180 c4 Misc Microsoft signed: Yes
2008-12-21 21:15:31:109 1180 c4 DnldMgr Regulation server path:
http://update.microsoft.com/v6/Updat...egulation.asmx.
2008-12-21 21:15:31:312 1180 c4 DnldMgr Per-Update:
b746ce49-8054-4e6e-865a-db442be9952a at rate 0
2008-12-21 21:15:31:312 1180 c4 DnldMgr * Regulation call complete.
0x00000000
2008-12-21 21:15:31:437 1180 c4 DnldMgr *********** DnldMgr: New download
job [UpdateId = {B746CE49-8054-4E6E-865A-DB442BE9952A}.103] ***********
2008-12-21 21:15:31:437 1180 c4 DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 3032 vs AcceptRate 0.
2008-12-21 21:15:31:437 1180 c4 DnldMgr * Update is not allowed to
download due to regulation.
2008-12-21 21:15:31:437 1180 c4 DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 3032 vs AcceptRate 0.
2008-12-21 21:15:31:437 1180 c4 DnldMgr *********** DnldMgr: New download
job [UpdateId = {B746CE49-8054-4E6E-865A-DB442BE9952A}.103] ***********
2008-12-21 21:15:31:437 1180 c4 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 3061 vs AcceptRate 0.
2008-12-21 21:15:31:437 1180 c4 DnldMgr * Update is not allowed to
download due to regulation.
2008-12-21 21:15:31:437 1180 c4 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 3061 vs AcceptRate 0.
2008-12-21 21:15:31:437 1180 92c AU AU checked download status and it
changed: Downloading is paused
2008-12-21 21:15:32:328 1180 a7c AU No pending client directive
2008-12-21 21:15:33:062 1180 c4 Report REPORT EVENT:
{B2A5E8A2-6BD8-42F4-BE3C-AB972650155D} 2008-12-21
21:15:16:843-0600 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Monday, December 22, 2008 at 3:00 AM: - Office 2003 Service Pack
3 (SP3) - Update for Microsoft Office Outlook 2003 Junk Email Filter
(KB958620) - Update for Office 2003 (KB907417)
2008-12-21 21:15:33:062 1180 c4 Report REPORT EVENT: {4A0848B

"Shenan Stanley" wrote:

> Dan wrote:
> > I am trying to install SP3 and IE 7. I always get the error,
> > Windows Service Pack Setup has encountered a problem. The appname
> > is update.exe. The modname is setupap.dll. I think I have tried
> > all solutions on this board and on google. Nothing ever changes
> > the problem. I have tried updating through Windows Update as well
> > as downloading the the files. The error always occurs at the end
> > of the Backup part of the SP3 update.

>
> Shenan Stanley wrote:
> > Are you saying you get the same error when trying to install
> > Internet Explorer 7 as you do when you try to install Windows XP
> > SP3?
> > Or do you think Internet Explorer is part of Windows XP Service
> > Pack 3?
> > Or are you utilizing Internet Explorer 7 and just wanted to throw
> > that in the problem explanation?
> >
> > - What specific Windows XP OS are you running (Home? Professional?
> > Media Center? etc?) and what service pack level is it currently?
> > - Can you get other updates successfully?

>
> Shenan Stanley wrote:
> > Some SP3 basics...
> >
> > A place to get FREE support for SP3 installation issues *from
> > Microsoft*...
> > http://support.microsoft.com/oas/def...3&gprid=522131
> >
> > WinXP SP3 - Read all prerequisites for a successful installation
> > http://msmvps.com/blogs/harrywaldron...tallation.aspx
> >
> > Steps to take before you install Windows XP Service Pack 3
> > http://support.microsoft.com/kb/950717
> >
> > Suggestions:
> >
> > 1) Download the full SP3 installation file and/or burn the ISO
> > download to CD.
> > 2) Ensure (as well as plausible) you have no spyware/malware by
> > doing a full scan with SuperAntiSpyware and MalwareBytes.
> > 3) CHKDSK
> > 4) Defragment
> > 5) Ensure your hardware drivers are up to date (from the hardware
> > manufacturer's respective web pages.)
> > 6) Reboot right before you try to install SP3.
> > 7) Disconnect from the internet before installing (physically.)
> > 8) Disable your antivirus and antispyware applications when you
> > are about to install SP3.
> >
> > Some (if not all) of that is covered in the above links.

>
> Dan wrote:
> > I am using IE6. I get the same error whether trying to update to
> > SP3 via Windows Update or CD or trying to update to IE7. I am
> > using XP Home Premium SP2. I can no longer get windows updates
> > because it says I have to update to SP3 first.
> >
> > I tried your other suggestions (disconnect from internet, disable
> > antivirus, etc) but the same error occured. No matter what I try,
> > the exact same error occurs as the exact same time (near the end of
> > the Backup routine of the update).

>
> Try it once more - using my suggestions... When it fails, please post the
> last 50 or so lines of your WindowsUpdate.log file...
>
> To open the Windows Update Log file...
> Start button --> RUN --> type in:
> notepad %windir%\WindowsUpdate.log
> --> Click OK
>
> Copy the last 50 or so lines and post them here...
>
> BTW - there is no such thing as Windows XP Home Premium. "Windows XP Home
> Edition" is the only "Home" edition there is. Windows Vista has a "Home
> Premium".
>
> Please verify your OS - just because.
>
> Start button --> RUN --> type in:
> winver
> --> Click OK.
>
> The top picture tells you the specific OS, the line starting with "Version"
> actually has the complete version - post that information here as well.
>
> As far as I know - there are not any (or at least not many if there are any)
> updates that *require* you to have Windows XP Service Pack 3 at this time.
> So, if you are indeed getting a message stating this to you - please post
> that message and where you get it word-for-word here as well.
>
> Thanks!
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

Reply With Quote
  #8 (permalink)  
Old 12-22-2008
Dan
 

Posts: n/a
Re: Windows Service Pack Setup has encountered a problem
Here is the windows update log after attempting to update to IE7. It seems
that the problem preventing the update to SP3 is also the problem preventing
the update to IE7.

008-12-21 21:33:05:109 1180 5d8 AU No pending client directive
2008-12-21 21:33:05:328 3468 514 COMAPI -------------
2008-12-21 21:33:05:328 3468 514 COMAPI -- START -- COMAPI: Install
[ClientId = Windows Internet Explorer 7 Setup Utility]
2008-12-21 21:33:05:328 3468 514 COMAPI ---------
2008-12-21 21:33:05:328 3468 514 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-12-21 21:33:05:328 3468 514 COMAPI - Updates in request: 2
2008-12-21 21:33:05:328 3468 514 COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-12-21 21:33:05:343 3468 514 COMAPI - Updates to install = 2
2008-12-21 21:33:05:343 1180 664 Agent *************
2008-12-21 21:33:05:343 3468 514 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = Windows Internet Explorer 7 Setup Utility]
2008-12-21 21:33:05:343 1180 664 Agent ** START ** Agent: Installing
updates [CallerId = Windows Internet Explorer 7 Setup Utility]
2008-12-21 21:33:05:343 1180 664 Agent *********
2008-12-21 21:33:05:343 1180 664 Agent * Updates to install = 2
2008-12-21 21:33:05:343 1180 664 Agent * Title = Cumulative Security
Update for Internet Explorer 7 Dynamic Installer for Windows XP (KB956390)
2008-12-21 21:33:05:343 1180 664 Agent * UpdateId =
{66EE9B62-C685-47B4-8AD5-387F377503BA}.101
2008-12-21 21:33:05:343 1180 664 Agent * Bundles 1 updates:
2008-12-21 21:33:05:343 1180 664 Agent *
{830C3983-0EAB-4143-B3D2-5C05BE1BCD57}.101
2008-12-21 21:33:05:343 1180 664 Agent * Title = Cumulative Security
Update for Internet Explorer 7 Dynamic Installer for Windows XP (KB958215)
2008-12-21 21:33:05:343 1180 664 Agent * UpdateId =
{C3F5C8FD-32E5-403C-95B6-6ADDC83F939F}.100
2008-12-21 21:33:05:343 1180 664 Agent * Bundles 1 updates:
2008-12-21 21:33:05:343 1180 664 Agent *
{9F79C27B-32DB-4171-8EA6-2E1D1AA29C87}.100
2008-12-21 21:33:05:359 1180 664 Agent *********
2008-12-21 21:33:05:359 1180 5d8 AU Triggering Offline detection
(non-interactive)
2008-12-21 21:33:05:359 1180 664 Agent ** END ** Agent: Installing
updates [CallerId = Windows Internet Explorer 7 Setup Utility]
2008-12-21 21:33:05:359 1180 664 Agent *************
2008-12-21 21:33:05:359 1180 5d8 AU #############
2008-12-21 21:33:05:359 1180 5d8 AU ## START ## AU: Search for updates
2008-12-21 21:33:05:359 1180 5d8 AU #########
2008-12-21 21:33:05:359 3468 104 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = Windows Internet Explorer 7 Setup Utility]
2008-12-21 21:33:05:359 3468 104 COMAPI - Install call complete (succeeded
= 0, succeeded with errors = 0, failed = 2, unaccounted = 0)
2008-12-21 21:33:05:359 3468 104 COMAPI - Reboot required = No
2008-12-21 21:33:05:359 3468 104 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-12-21 21:33:05:359 3468 104 COMAPI ---------
2008-12-21 21:33:05:359 3468 104 COMAPI -- END -- COMAPI: Install
[ClientId = Windows Internet Explorer 7 Setup Utility]
2008-12-21 21:33:05:359 3468 104 COMAPI -------------
2008-12-21 21:33:05:359 1180 5d8 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {30AA58CB-C379-490F-AA24-AD1E84F4838F}]
2008-12-21 21:33:05:359 1180 660 Agent *************
2008-12-21 21:33:05:359 1180 660 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-12-21 21:33:05:359 1180 660 Agent *********
2008-12-21 21:33:05:359 1180 660 Agent * Online = No; Ignore download
priority = No
2008-12-21 21:33:05:359 1180 660 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-12-21 21:33:05:359 1180 660 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-12-21 21:33:05:359 1180 660 Agent * Search Scope = {Machine}
2008-12-21 21:33:41:343 1180 660 Agent Update
{AE9F992A-D0A6-44FF-BFC2-CB87ACCF701B}.100 is pruned out due to potential
supersedence
2008-12-21 21:33:41:343 1180 660 Agent Update
{8F7E89BD-465F-4FAA-880F-8382E5D1BCB8}.100 is pruned out due to potential
supersedence
2008-12-21 21:33:41:343 1180 660 Agent Update
{4241BBCD-EA3F-4861-9353-FB723D8E82D7}.102 is pruned out due to potential
supersedence
2008-12-21 21:33:41:343 1180 660 Agent Update
{5B93B9A1-DFA4-4321-88A1-8028858D54E0}.102 is pruned out due to potential
supersedence
2008-12-21 21:33:41:343 1180 660 Agent * Added update
{79AE03DF-D6EB-4DE2-B59F-37E963D7A69E}.100 to search result
2008-12-21 21:33:41:343 1180 660 Agent Update
{28190A6C-BDE4-4B91-83BC-1F0231B694B2}.103 is pruned out due to potential
supersedence
2008-12-21 21:33:41:343 1180 660 Agent * Added update
{E2BD7F45-47F9-402F-8FDA-14F78030FE70}.104 to search result
2008-12-21 21:33:41:343 1180 660 Agent * Added update
{5D2787CB-BCB5-439D-B734-3E6F1B21B2DD}.105 to search result
2008-12-21 21:33:41:343 1180 660 Agent Update
{D2DE7330-D49E-4B50-8311-0BAA1D83B8F9}.101 is pruned out due to potential
supersedence
2008-12-21 21:33:41:343 1180 660 Agent * Added update
{60B990A0-6EFA-47BE-8F5A-7DF2C402583E}.110 to search result
2008-12-21 21:33:41:343 1180 660 Agent * Added update
{A375524D-14B8-4BB8-9EE8-A32DBE36B00D}.100 to search result
2008-12-21 21:33:41:343 1180 660 Agent * Found 5 updates and 44 categories
in search; evaluated appl. rules of 557 out of 1704 deployed entities
2008-12-21 21:33:41:375 1180 660 Agent *********
2008-12-21 21:33:41:375 1180 660 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-12-21 21:33:41:375 1180 660 Agent *************
2008-12-21 21:33:41:390 1180 660 Report REPORT EVENT:
{AECC5B72-5F0A-423A-B6A4-77E319B57E40} 2008-12-21
21:33:04:953-0600 1 162 101 {C3F5C8FD-32E5-403C-95B6-6ADDC83F939F} 100 0 Windows Internet Explorer 7 Set Success Content Download Download succeeded.
2008-12-21 21:33:41:390 1180 b6c AU >>## RESUMED ## AU: Search for updates
[CallId = {30AA58CB-C379-490F-AA24-AD1E84F4838F}]
2008-12-21 21:33:41:390 1180 b6c AU # 5 updates detected
2008-12-21 21:33:41:406 1180 b6c AU #########
2008-12-21 21:33:41:406 1180 b6c AU ## END ## AU: Search for updates
[CallId = {30AA58CB-C379-490F-AA24-AD1E84F4838F}]
2008-12-21 21:33:41:406 1180 b6c AU #############
2008-12-21 21:33:41:406 1180 b6c AU Setting AU scheduled install time to
2008-12-22 09:00:00


"PA Bear [MS MVP]" wrote:

> Skip IE7 until you've gotten SP3 installed & running OK.
>
> How to troubleshoot an unsuccessful installation of WinXP SP3
> http://support.microsoft.com/kb/950718
>
> WinXP SP3 - Read all prerequisites for a successful installation
> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>
> Free unlimited installation and compatibility support is available for
> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
> e-mail support is available only in the United States and Canada. Go to
> http://support.microsoft.com/oas/def...spx?gprid=1173 | select "Windows
> XP" then select "Windows XP Service Pack 3"
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Dan wrote:
> > I am trying to install SP3 and IE 7. I always get the error, Windows
> > Service Pack Setup has encountered a problem. The appname is update.exe.
> > The modname is setupap.dll. I think I have tried all solutions on this
> > board and on google. Nothing ever changes the problem. I have tried
> > updating through Windows Update as well as downloading the the files. The
> > error always occurs at the end of the Backup part of the SP3 update.
> >
> > Please help!

>
>

Reply With Quote
  #9 (permalink)  
Old 12-22-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Windows Service Pack Setup has encountered a problem
Assuming the update servers aren't too busy ("Update is not allowed to
download due to regulation") and the computer is running & connected to the
internet at 3:00 AM on Monday, 22 Dec-08, the following updates will be
installed: (1) Office 2003 SP3; (2) OL Junk Email Filter; and KB907417.

The log makes no mention of WinXP SP3 or IE7.


Dan wrote:
> I am using XP Home.
>
> Log after update failed:

<snip>
> 2008-12-21 21:15:31:437 1180 c4 DnldMgr * Update is not allowed to
> download due to regulation.
> 2008-12-21 21:15:31:437 1180 c4 DnldMgr Regulation:
> {7971F918-A847-4430-9279-4A52D1EFE18D} - Update
> B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
> download. Sequence 3061 vs AcceptRate 0.
> 2008-12-21 21:15:31:437 1180 92c AU AU checked download status and it
> changed: Downloading is paused
> 2008-12-21 21:15:32:328 1180 a7c AU No pending client directive
> 2008-12-21 21:15:33:062 1180 c4 Report REPORT EVENT:
> {B2A5E8A2-6BD8-42F4-BE3C-AB972650155D} 2008-12-21
> 21:15:16:843-0600 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0
> AutomaticUpdates Success Content Install Installation Ready: The following
> updates are downloaded and ready
> for installation. This computer is currently scheduled to install these
> updates on Monday, December 22, 2008 at 3:00 AM: - Office 2003 Service
> Pack
> 3 (SP3) - Update for Microsoft Office Outlook 2003 Junk Email Filter
> (KB958620) - Update for Office 2003 (KB907417)
> 2008-12-21 21:15:33:062 1180 c4 Report REPORT EVENT: {4A0848B
>
> "Shenan Stanley" wrote:
>
>> Dan wrote:
>>> I am trying to install SP3 and IE 7. I always get the error,
>>> Windows Service Pack Setup has encountered a problem. The appname
>>> is update.exe. The modname is setupap.dll. I think I have tried
>>> all solutions on this board and on google. Nothing ever changes
>>> the problem. I have tried updating through Windows Update as well
>>> as downloading the the files. The error always occurs at the end
>>> of the Backup part of the SP3 update.

>>
>> Shenan Stanley wrote:
>>> Are you saying you get the same error when trying to install
>>> Internet Explorer 7 as you do when you try to install Windows XP
>>> SP3?
>>> Or do you think Internet Explorer is part of Windows XP Service
>>> Pack 3?
>>> Or are you utilizing Internet Explorer 7 and just wanted to throw
>>> that in the problem explanation?
>>>
>>> - What specific Windows XP OS are you running (Home? Professional?
>>> Media Center? etc?) and what service pack level is it currently?
>>> - Can you get other updates successfully?

>>
>> Shenan Stanley wrote:
>>> Some SP3 basics...
>>>
>>> A place to get FREE support for SP3 installation issues *from
>>> Microsoft*...
>>> http://support.microsoft.com/oas/def...3&gprid=522131
>>>
>>> WinXP SP3 - Read all prerequisites for a successful installation
>>> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>>>
>>> Steps to take before you install Windows XP Service Pack 3
>>> http://support.microsoft.com/kb/950717
>>>
>>> Suggestions:
>>>
>>> 1) Download the full SP3 installation file and/or burn the ISO
>>> download to CD.
>>> 2) Ensure (as well as plausible) you have no spyware/malware by
>>> doing a full scan with SuperAntiSpyware and MalwareBytes.
>>> 3) CHKDSK
>>> 4) Defragment
>>> 5) Ensure your hardware drivers are up to date (from the hardware
>>> manufacturer's respective web pages.)
>>> 6) Reboot right before you try to install SP3.
>>> 7) Disconnect from the internet before installing (physically.)
>>> 8) Disable your antivirus and antispyware applications when you
>>> are about to install SP3.
>>>
>>> Some (if not all) of that is covered in the above links.

>>
>> Dan wrote:
>>> I am using IE6. I get the same error whether trying to update to
>>> SP3 via Windows Update or CD or trying to update to IE7. I am
>>> using XP Home Premium SP2. I can no longer get windows updates
>>> because it says I have to update to SP3 first.
>>>
>>> I tried your other suggestions (disconnect from internet, disable
>>> antivirus, etc) but the same error occured. No matter what I try,
>>> the exact same error occurs as the exact same time (near the end of
>>> the Backup routine of the update).

>>
>> Try it once more - using my suggestions... When it fails, please post the
>> last 50 or so lines of your WindowsUpdate.log file...
>>
>> To open the Windows Update Log file...
>> Start button --> RUN --> type in:
>> notepad %windir%\WindowsUpdate.log
>> --> Click OK
>>
>> Copy the last 50 or so lines and post them here...
>>
>> BTW - there is no such thing as Windows XP Home Premium. "Windows XP
>> Home
>> Edition" is the only "Home" edition there is. Windows Vista has a "Home
>> Premium".
>>
>> Please verify your OS - just because.
>>
>> Start button --> RUN --> type in:
>> winver
>> --> Click OK.
>>
>> The top picture tells you the specific OS, the line starting with
>> "Version"
>> actually has the complete version - post that information here as well.
>>
>> As far as I know - there are not any (or at least not many if there are
>> any) updates that *require* you to have Windows XP Service Pack 3 at this
>> time. So, if you are indeed getting a message stating this to you -
>> please
>> post that message and where you get it word-for-word here as well.
>>
>> Thanks!
>>
>> --
>> Shenan Stanley
>> MS-MVP
>> --
>> How To Ask Questions The Smart Way
>> http://www.catb.org/~esr/faqs/smart-questions.html


Reply With Quote
  #10 (permalink)  
Old 12-22-2008
Dan
 

Posts: n/a
Re: Windows Service Pack Setup has encountered a problem
After spending about 6 hours on this yesterday, with at least 10 attempts to
update to SP3, it appears that the below updates were made. However, SP3
still fails with the same error each time at the same place. Can you make
any other suggestions? The following is most most recent update log:

2008-12-22 12:30:52:953 1300 fc0 Report REPORT EVENT:
{0986ECB5-44A0-4ED1-8185-A3E9A8449F2E} 2008-12-22
12:30:47:484-0600 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software
Synchronization Windows Update Client successfully detected 17 updates.
2008-12-22 12:30:52:953 3508 bb4 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-12-22 12:30:52:953 3508 bb4 COMAPI - Updates found = 0
2008-12-22 12:30:52:953 3508 bb4 COMAPI ---------
2008-12-22 12:30:52:953 3508 bb4 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-12-22 12:30:52:953 3508 bb4 COMAPI -------------
2008-12-22 12:31:28:875 3508 b08 COMAPI -------------
2008-12-22 12:31:28:875 3508 b08 COMAPI -- START -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-12-22 12:31:28:875 3508 b08 COMAPI ---------
2008-12-22 12:31:28:875 3508 b08 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-12-22 12:31:28:875 3508 b08 COMAPI - Updates in request: 1
2008-12-22 12:31:28:875 3508 b08 COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-12-22 12:31:28:875 3508 b08 COMAPI - Updates to install = 1
2008-12-22 12:31:28:875 1300 17dc Agent *************
2008-12-22 12:31:28:875 3508 b08 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-12-22 12:31:28:875 1300 17dc Agent ** START ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-12-22 12:31:28:875 1300 17dc Agent *********
2008-12-22 12:31:28:875 1300 17dc Agent * Updates to install = 1
2008-12-22 12:31:28:890 1300 17dc Agent * Title = Windows XP Service
Pack 3 (KB936929)
2008-12-22 12:31:28:890 1300 17dc Agent * UpdateId =
{60B990A0-6EFA-47BE-8F5A-7DF2C402583E}.110
2008-12-22 12:31:28:890 1300 17dc Agent * Bundles 1 updates:
2008-12-22 12:31:28:890 1300 17dc Agent *
{A18CC936-DA41-421F-9AD9-303D806EC128}.111
2008-12-22 12:31:31:921 1300 17dc Handler Attempting to create remote
handler process as DAN-758GF3978MX\dan in session 0
2008-12-22 12:31:32:437 1300 17dc DnldMgr Preparing update for install,
updateId = {A18CC936-DA41-421F-9AD9-303D806EC128}.111.
2008-12-22 12:31:32:453 3828 f54 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0600) ===========
2008-12-22 12:31:32:453 3828 f54 Misc = Process: C:\XP\system32\wuauclt.exe
2008-12-22 12:31:32:453 3828 f54 Misc = Module: C:\XP\system32\wuaueng.dll
2008-12-22 12:31:32:453 3828 f54 Handler :::::::::::::
2008-12-22 12:31:32:453 3828 f54 Handler :: START :: Handler: Windows Patch
Install
2008-12-22 12:31:32:453 3828 f54 Handler :::::::::
2008-12-22 12:31:32:453 3828 f54 Handler : Updates to install = 1
2008-12-22 12:31:32:453 3828 f54 Handler : Installing update
{A18CC936-DA41-421F-9AD9-303D806EC128}.111
2008-12-22 12:31:32:453 3828 abc Handler Installing with parameters=-z
/DefaultUninstallNoPrompt /AcceptEulaNoPrompt /DefaultFinishNoPrompt,
sandbox=C:\XP\SoftwareDistribution\Download\79123d d72d0f61d4ed8c7a816ed338d7.
2008-12-22 12:57:13:328 1300 1580 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2008-12-22 12:57:13:328 1300 1580 DnldMgr Contacting regulation server for 1
updates.
2008-12-22 12:57:14:640 1300 1580 Misc Validating signature for
C:\XP\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-12-22 12:57:14:656 1300 1580 Misc Microsoft signed: Yes
2008-12-22 12:57:14:656 1300 1580 DnldMgr Regulation server path:
http://update.microsoft.com/v6/Updat...egulation.asmx.
2008-12-22 12:57:28:171 1300 1580 DnldMgr Per-Update:
b746ce49-8054-4e6e-865a-db442be9952a at rate 0
2008-12-22 12:57:28:171 1300 1580 DnldMgr * Regulation call complete.
0x00000000
2008-12-22 12:57:28:171 1300 1580 DnldMgr *********** DnldMgr: New download
job [UpdateId = {B746CE49-8054-4E6E-865A-DB442BE9952A}.105] ***********
2008-12-22 12:57:28:171 1300 1580 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 12:57:28:171 1300 1580 DnldMgr * Update is not allowed to
download due to regulation.
2008-12-22 12:57:28:171 1300 1580 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 14:47:28:171 1300 cf4 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2008-12-22 14:47:28:171 1300 cf4 DnldMgr Contacting regulation server for 1
updates.
2008-12-22 14:47:29:406 1300 cf4 Misc Validating signature for
C:\XP\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2008-12-22 14:47:29:406 1300 cf4 Misc Microsoft signed: Yes
2008-12-22 14:47:29:406 1300 cf4 DnldMgr Regulation server path:
http://update.microsoft.com/v6/Updat...egulation.asmx.
2008-12-22 14:47:43:062 1300 cf4 DnldMgr Per-Update:
b746ce49-8054-4e6e-865a-db442be9952a at rate 0
2008-12-22 14:47:43:062 1300 cf4 DnldMgr * Regulation call complete.
0x00000000
2008-12-22 14:47:43:062 1300 cf4 DnldMgr *********** DnldMgr: New download
job [UpdateId = {B746CE49-8054-4E6E-865A-DB442BE9952A}.105] ***********
2008-12-22 14:47:43:062 1300 cf4 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 14:47:43:062 1300 cf4 DnldMgr * Update is not allowed to
download due to regulation.
2008-12-22 14:47:43:062 1300 cf4 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 15:14:20:640 3828 abc Handler Install completed with 0xd0000005.
2008-12-22 15:14:20:656 3828 f54 Handler FATAL: UH: 0xd0000005:
InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
2008-12-22 15:14:20:656 3828 f54 Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0xd0000005, disabled until
reboot = No, reboot required = No
2008-12-22 15:14:20:656 3828 f54 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2008-12-22 15:14:20:656 3828 f54 Handler :::::::::
2008-12-22 15:14:20:656 3828 f54 Handler :: END :: Handler: Windows Patch
Install
2008-12-22 15:14:20:656 3828 f54 Handler :::::::::::::
2008-12-22 15:14:21:906 1300 17dc DnldMgr *********** DnldMgr: New download
job [UpdateId = {B746CE49-8054-4E6E-865A-DB442BE9952A}.105] ***********
2008-12-22 15:14:21:906 1300 17dc DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 15:14:21:906 1300 17dc DnldMgr * Update is not allowed to
download due to regulation.
2008-12-22 15:14:21:906 1300 17dc DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 15:14:21:906 1300 124c DnldMgr *********** DnldMgr: New download
job [UpdateId = {B746CE49-8054-4E6E-865A-DB442BE9952A}.105] ***********
2008-12-22 15:14:21:906 1300 124c DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 15:14:21:906 1300 124c DnldMgr * Update is not allowed to
download due to regulation.
2008-12-22 15:14:21:906 1300 124c DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
download. Sequence 5308 vs AcceptRate 0.
2008-12-22 15:14:22:015 1300 17dc Agent *********
2008-12-22 15:14:22:015 1300 ab0 AU Triggering Offline detection
(non-interactive)
2008-12-22 15:14:22:015 1300 17dc Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-12-22 15:14:22:015 1300 17dc Agent *************
2008-12-22 15:14:22:015 1300 ab0 AU #############
2008-12-22 15:14:22:015 1300 ab0 AU ## START ## AU: Search for updates
2008-12-22 15:14:22:015 3508 a04 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-12-22 15:14:22:015 1300 ab0 AU #########
2008-12-22 15:14:22:015 3508 a04 COMAPI - Install call complete (succeeded
= 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-12-22 15:14:22:015 3508 a04 COMAPI - Reboot required = No
2008-12-22 15:14:22:015 3508 a04 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-12-22 15:14:22:015 3508 a04 COMAPI ---------
2008-12-22 15:14:22:015 3508 a04 COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-12-22 15:14:22:015 3508 a04 COMAPI -------------
2008-12-22 15:14:22:015 1300 ab0 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {656F42C6-BFDB-417A-9918-03B874B2682F}]
2008-12-22 15:14:22:015 1300 124c Agent *************
2008-12-22 15:14:22:015 1300 124c Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-12-22 15:14:22:015 1300 124c Agent *********
2008-12-22 15:14:22:015 1300 124c Agent * Online = No; Ignore download
priority = No
2008-12-22 15:14:22:015 1300 124c Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-12-22 15:14:22:015 1300 124c Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-12-22 15:14:22:015 1300 124c Agent * Search Scope = {Machine}
2008-12-22 15:14:34:984 1300 124c Agent Update
{4241BBCD-EA3F-4861-9353-FB723D8E82D7}.102 is pruned out due to potential
supersedence
2008-12-22 15:14:34:984 1300 124c Agent Update
{5B93B9A1-DFA4-4321-88A1-8028858D54E0}.102 is pruned out due to potential
supersedence
2008-12-22 15:14:34:984 1300 124c Agent Update
{28190A6C-BDE4-4B91-83BC-1F0231B694B2}.103 is pruned out due to potential
supersedence
2008-12-22 15:14:34:984 1300 124c Agent * Added update
{5D2787CB-BCB5-439D-B734-3E6F1B21B2DD}.105 to search result
2008-12-22 15:14:34:984 1300 124c Agent * Added update
{60B990A0-6EFA-47BE-8F5A-7DF2C402583E}.110 to search result
2008-12-22 15:14:34:984 1300 124c Agent * Found 2 updates and 43
categories in search; evaluated appl. rules of 555 out of 1912 deployed
entities
2008-12-22 15:14:34:984 1300 124c Agent *********
2008-12-22 15:14:34:984 1300 124c Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-12-22 15:14:34:984 1300 124c Agent *************
2008-12-22 15:14:35:000 1300 740 AU >>## RESUMED ## AU: Search for updates
[CallId = {656F42C6-BFDB-417A-9918-03B874B2682F}]
2008-12-22 15:14:35:000 1300 124c Report REPORT EVENT:
{30C039BB-EB63-42CB-8B5B-5800046CEC55} 2008-12-22
15:14:21:906-0600 1 182 101 {60B990A0-6EFA-47BE-8F5A-7DF2C402583E} 110 d0000005 MicrosoftUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0xd0000005: Windows XP Service Pack 3 (KB936929).
2008-12-22 15:14:35:000 1300 740 AU # 2 updates detected
2008-12-22 15:14:35:000 1300 740 AU #########
2008-12-22 15:14:35:000 1300 740 AU ## END ## AU: Search for updates
[CallId = {656F42C6-BFDB-417A-9918-03B874B2682F}]
2008-12-22 15:14:35:000 1300 740 AU #############
2008-12-22 15:14:35:000 1300 740 AU Setting AU scheduled install time to
2008-12-23 09:00:00


"PA Bear [MS MVP]" wrote:

> Assuming the update servers aren't too busy ("Update is not allowed to
> download due to regulation") and the computer is running & connected to the
> internet at 3:00 AM on Monday, 22 Dec-08, the following updates will be
> installed: (1) Office 2003 SP3; (2) OL Junk Email Filter; and KB907417.
>
> The log makes no mention of WinXP SP3 or IE7.
>
>
> Dan wrote:
> > I am using XP Home.
> >
> > Log after update failed:

> <snip>
> > 2008-12-21 21:15:31:437 1180 c4 DnldMgr * Update is not allowed to
> > download due to regulation.
> > 2008-12-21 21:15:31:437 1180 c4 DnldMgr Regulation:
> > {7971F918-A847-4430-9279-4A52D1EFE18D} - Update
> > B746CE49-8054-4E6E-865A-DB442BE9952A is "PerUpdate" regulated and can NOT
> > download. Sequence 3061 vs AcceptRate 0.
> > 2008-12-21 21:15:31:437 1180 92c AU AU checked download status and it
> > changed: Downloading is paused
> > 2008-12-21 21:15:32:328 1180 a7c AU No pending client directive
> > 2008-12-21 21:15:33:062 1180 c4 Report REPORT EVENT:
> > {B2A5E8A2-6BD8-42F4-BE3C-AB972650155D} 2008-12-21
> > 21:15:16:843-0600 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0
> > AutomaticUpdates Success Content Install Installation Ready: The following
> > updates are downloaded and ready
> > for installation. This computer is currently scheduled to install these
> > updates on Monday, December 22, 2008 at 3:00 AM: - Office 2003 Service
> > Pack
> > 3 (SP3) - Update for Microsoft Office Outlook 2003 Junk Email Filter
> > (KB958620) - Update for Office 2003 (KB907417)
> > 2008-12-21 21:15:33:062 1180 c4 Report REPORT EVENT: {4A0848B
> >
> > "Shenan Stanley" wrote:
> >
> >> Dan wrote:
> >>> I am trying to install SP3 and IE 7. I always get the error,
> >>> Windows Service Pack Setup has encountered a problem. The appname
> >>> is update.exe. The modname is setupap.dll. I think I have tried
> >>> all solutions on this board and on google. Nothing ever changes
> >>> the problem. I have tried updating through Windows Update as well
> >>> as downloading the the files. The error always occurs at the end
> >>> of the Backup part of the SP3 update.
> >>
> >> Shenan Stanley wrote:
> >>> Are you saying you get the same error when trying to install
> >>> Internet Explorer 7 as you do when you try to install Windows XP
> >>> SP3?
> >>> Or do you think Internet Explorer is part of Windows XP Service
> >>> Pack 3?
> >>> Or are you utilizing Internet Explorer 7 and just wanted to throw
> >>> that in the problem explanation?
> >>>
> >>> - What specific Windows XP OS are you running (Home? Professional?
> >>> Media Center? etc?) and what service pack level is it currently?
> >>> - Can you get other updates successfully?
> >>
> >> Shenan Stanley wrote:
> >>> Some SP3 basics...
> >>>
> >>> A place to get FREE support for SP3 installation issues *from
> >>> Microsoft*...
> >>> http://support.microsoft.com/oas/def...3&gprid=522131
> >>>
> >>> WinXP SP3 - Read all prerequisites for a successful installation
> >>> http://msmvps.com/blogs/harrywaldron...tallation.aspx
> >>>
> >>> Steps to take before you install Windows XP Service Pack 3
> >>> http://support.microsoft.com/kb/950717
> >>>
> >>> Suggestions:
> >>>
> >>> 1) Download the full SP3 installation file and/or burn the ISO
> >>> download to CD.
> >>> 2) Ensure (as well as plausible) you have no spyware/malware by
> >>> doing a full scan with SuperAntiSpyware and MalwareBytes.
> >>> 3) CHKDSK
> >>> 4) Defragment
> >>> 5) Ensure your hardware drivers are up to date (from the hardware
> >>> manufacturer's respective web pages.)
> >>> 6) Reboot right before you try to install SP3.
> >>> 7) Disconnect from the internet before installing (physically.)
> >>> 8) Disable your antivirus and antispyware applications when you
> >>> are about to install SP3.
> >>>
> >>> Some (if not all) of that is covered in the above links.
> >>
> >> Dan wrote:
> >>> I am using IE6. I get the same error whether trying to update to
> >>> SP3 via Windows Update or CD or trying to update to IE7. I am
> >>> using XP Home Premium SP2. I can no longer get windows updates
> >>> because it says I have to update to SP3 first.
> >>>
> >>> I tried your other suggestions (disconnect from internet, disable
> >>> antivirus, etc) but the same error occured. No matter what I try,
> >>> the exact same error occurs as the exact same time (near the end of
> >>> the Backup routine of the update).
> >>
> >> Try it once more - using my suggestions... When it fails, please post the
> >> last 50 or so lines of your WindowsUpdate.log file...
> >>
> >> To open the Windows Update Log file...
> >> Start button --> RUN --> type in:
> >> notepad %windir%\WindowsUpdate.log
> >> --> Click OK
> >>
> >> Copy the last 50 or so lines and post them here...
> >>
> >> BTW - there is no such thing as Windows XP Home Premium. "Windows XP
> >> Home
> >> Edition" is the only "Home" edition there is. Windows Vista has a "Home
> >> Premium".
> >>
> >> Please verify your OS - just because.
> >>
> >> Start button --> RUN --> type in:
> >> winver
> >> --> Click OK.
> >>
> >> The top picture tells you the specific OS, the line starting with
> >> "Version"
> >> actually has the complete version - post that information here as well.
> >>
> >> As far as I know - there are not any (or at least not many if there are
> >> any) updates that *require* you to have Windows XP Service Pack 3 at this
> >> time. So, if you are indeed getting a message stating this to you -
> >> please
> >> post that message and where you get it word-for-word here as well.
> >>
> >> Thanks!
> >>
> >> --
> >> Shenan Stanley
> >> MS-MVP
> >> --
> >> How To Ask Questions The Smart Way
> >> http://www.catb.org/~esr/faqs/smart-questions.html

>
>

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