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Problem installing updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 12-20-2008
Bubbagump
 

Posts: n/a
Problem installing updates
Help requested. For 2 recent updates,
Cumulative Security Update for Internet Explorer 7 for Windows XP (KB958215)
Update for Windows XP (KB955839),
the installation fails without an error code. The message is simply:
Problem: A problem on your computer is preventing updates from being
downloaded or installed.

Other updates from the same batch installed successfully. Does anyone have
any suggestions as to how to proceed?

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  #2 (permalink)  
Old 12-21-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Problem installing updates
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Bubbagump wrote:
> Help requested. For 2 recent updates,
> Cumulative Security Update for Internet Explorer 7 for Windows XP
> (KB958215)
> Update for Windows XP (KB955839),
> the installation fails without an error code. The message is simply:
> Problem: A problem on your computer is preventing updates from being
> downloaded or installed.
>
> Other updates from the same batch installed successfully. Does anyone
> have
> any suggestions as to how to proceed?


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  #3 (permalink)  
Old 12-21-2008
Bubbagump
 

Posts: n/a
Re: Problem installing updates
I found the problem(s). The second update installed correctly if processed
without the IE update. Chkdsk found a bad cluster containing an IE file. It
rebuilt it. Following that, the IE update worked properly.

Thanks for the response.


"PA Bear [MS MVP]" wrote:

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB999999).
>
> If your problem relates to a Cumulative Security Update for IE, call the
> above number and ask to be transferred to the "Consumer IE queue" (which is
> 47830).
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> Bubbagump wrote:
> > Help requested. For 2 recent updates,
> > Cumulative Security Update for Internet Explorer 7 for Windows XP
> > (KB958215)
> > Update for Windows XP (KB955839),
> > the installation fails without an error code. The message is simply:
> > Problem: A problem on your computer is preventing updates from being
> > downloaded or installed.
> >
> > Other updates from the same batch installed successfully. Does anyone
> > have
> > any suggestions as to how to proceed?

>
>

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  #4 (permalink)  
Old 12-21-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Problem installing updates
YW & thanks for your feedback. Were you installing these 2 updates
manually?

Bubbagump wrote:
> I found the problem(s). The second update installed correctly if processed
> without the IE update. Chkdsk found a bad cluster containing an IE file.
> It
> rebuilt it. Following that, the IE update worked properly.
>
> Thanks for the response.
>
>
> "PA Bear [MS MVP]" wrote:
>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB999999).
>>
>> If your problem relates to a Cumulative Security Update for IE, call the
>> above number and ask to be transferred to the "Consumer IE queue" (which
>> is
>> 47830).
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>> Bubbagump wrote:
>>> Help requested. For 2 recent updates,
>>> Cumulative Security Update for Internet Explorer 7 for Windows XP
>>> (KB958215)
>>> Update for Windows XP (KB955839),
>>> the installation fails without an error code. The message is simply:
>>> Problem: A problem on your computer is preventing updates from being
>>> downloaded or installed.
>>>
>>> Other updates from the same batch installed successfully. Does anyone
>>> have
>>> any suggestions as to how to proceed?


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