Start a free Windows Update support incident request:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
Support for Windows Update:
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
> Help requested. For 2 recent updates,
> Cumulative Security Update for Internet Explorer 7 for Windows XP
> Update for Windows XP (KB955839),
> the installation fails without an error code. The message is simply:
> Problem: A problem on your computer is preventing updates from being
> downloaded or installed.
> Other updates from the same batch installed successfully. Does anyone
> any suggestions as to how to proceed?