Problem installing updates

Help requested. For 2 recent updates,
Cumulative Security Update for Internet Explorer 7 for Windows XP (KB958215)
Update for Windows XP (KB955839),
the installation fails without an error code. The message is simply:
Problem: A problem on your computer is preventing updates from being
downloaded or installed.

Other updates from the same batch installed successfully. Does anyone have
any suggestions as to how to proceed?

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Bubbagump wrote:
> Help requested. For 2 recent updates,
> Cumulative Security Update for Internet Explorer 7 for Windows XP
> (KB958215)
> Update for Windows XP (KB955839),
> the installation fails without an error code. The message is simply:
> Problem: A problem on your computer is preventing updates from being
> downloaded or installed.
>
> Other updates from the same batch installed successfully. Does anyone
> have
> any suggestions as to how to proceed?

I found the problem(s). The second update installed correctly if processed
without the IE update. Chkdsk found a bad cluster containing an IE file. It
rebuilt it. Following that, the IE update worked properly.

Thanks for the response.


"PA Bear [MS MVP]" wrote:

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB999999).
>
> If your problem relates to a Cumulative Security Update for IE, call the
> above number and ask to be transferred to the "Consumer IE queue" (which is
> 47830).
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> Bubbagump wrote:
> > Help requested. For 2 recent updates,
> > Cumulative Security Update for Internet Explorer 7 for Windows XP
> > (KB958215)
> > Update for Windows XP (KB955839),
> > the installation fails without an error code. The message is simply:
> > Problem: A problem on your computer is preventing updates from being
> > downloaded or installed.
> >
> > Other updates from the same batch installed successfully. Does anyone
> > have
> > any suggestions as to how to proceed?
>
>

YW & thanks for your feedback. Were you installing these 2 updates
manually?

Bubbagump wrote:
> I found the problem(s). The second update installed correctly if processed
> without the IE update. Chkdsk found a bad cluster containing an IE file.
> It
> rebuilt it. Following that, the IE update worked properly.
>
> Thanks for the response.
>
>
> "PA Bear [MS MVP]" wrote:
>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB999999).
>>
>> If your problem relates to a Cumulative Security Update for IE, call the
>> above number and ask to be transferred to the "Consumer IE queue" (which
>> is
>> 47830).
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>> Bubbagump wrote:
>>> Help requested. For 2 recent updates,
>>> Cumulative Security Update for Internet Explorer 7 for Windows XP
>>> (KB958215)
>>> Update for Windows XP (KB955839),
>>> the installation fails without an error code. The message is simply:
>>> Problem: A problem on your computer is preventing updates from being
>>> downloaded or installed.
>>>
>>> Other updates from the same batch installed successfully. Does anyone
>>> have
>>> any suggestions as to how to proceed?