There's a very strong possibility that the problem is due to a hijackware
1. See if you can download/run the MSRT manually:
2. Run this online scan (in safe mode w/networking, if need be):
3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.
Checking for/Help with Hijackware
When all else fails, HijackThis v2.0.2
) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
, or another appropriate forum for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> I am using Windows Vista Business SP1.
> Recently I found my laptop does not get any windows update notification.
> When I clicked the Windows Update icon in control panel, it opened a
> explorer-like window with blank content. The mouse pointer indicates that
> kept loading.
> I have used Adware and Spybot to have a full scan but do not found any