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windows update vista 0x80072F76 error after searching for updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 12-19-2008
Gijs Peskens
 

Posts: n/a
windows update vista 0x80072F76 error after searching for updates
After hooking up to the free internet in our city today I noticed automatic
updates are not working.
The current situation is as follows
internet --- proxy -- wireless network through city -- wlan on my laptop
bridged to ethernet -- my computer
The proxy server is set up on my computer under internet settings -- lan etc
etc
While troubleshooting i've also used netsh to set the winhttp proxy to the
same one and used internet explorer to download the new update agent, the
base of the url is similar so I know that my proxy is not blocking stuff in
here.
Windows Firewall does not interfere when running or not, I don't run another
firewall
I don't run anti-virus
In event viewer I have found winhttp errors concerning Kerberos wich after
reporting are told to be ignored

Basicly I have done a lot of googling and searching in the kb and haven't
found a solution yet.
My guess is that it might lie somewhere in a service failing or something of
the like, so if someone could give me a list of reqcuired services I can
check on that
Also in the error log there are errors about kerberos
I hope someone can come up with a solution other than check KB * * * (the KB
articles allready mentioned in other posts in this group)

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  #2 (permalink)  
Old 12-20-2008
TaurArian
 

Posts: n/a
Re: windows update vista 0x80072F76 error after searching for updates
Gijs Peskens wrote:
:: After hooking up to the free internet in our city today I noticed
:: automatic updates are not working.
:: The current situation is as follows
:: internet --- proxy -- wireless network through city -- wlan on my
:: laptop bridged to ethernet -- my computer
:: The proxy server is set up on my computer under internet settings --
:: lan etc etc
:: While troubleshooting i've also used netsh to set the winhttp proxy
:: to the same one and used internet explorer to download the new
:: update agent, the base of the url is similar so I know that my proxy
:: is not blocking stuff in here.
:: Windows Firewall does not interfere when running or not, I don't run
:: another firewall
:: I don't run anti-virus
:: In event viewer I have found winhttp errors concerning Kerberos wich
:: after reporting are told to be ignored
::
:: Basicly I have done a lot of googling and searching in the kb and
:: haven't found a solution yet.
:: My guess is that it might lie somewhere in a service failing or
:: something of the like, so if someone could give me a list of
:: reqcuired services I can check on that
:: Also in the error log there are errors about kerberos
:: I hope someone can come up with a solution other than check KB * * *
:: (the KB articles allready mentioned in other posts in this group)


Make sure you haven't got anything blocking Windows Update like Nortons,
Zonealarm etc

Also make sure you don't have a Web Accelerator working in the background
such as NetZerio, HiSpeed, Speedband etc.

You could try the following suggestions:-

Suggestion 1. Click Start, select Run and type (pressing enter after each
one and wait for the success message):

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuweb.dll
regsvr32 jscript.dll
regsvr32 atl.dll

If you encounter any errors while registering any of the files then skip
that file and then continue with the next one (also note that there is a
space after the 32).

Now try Windows Update again.

Suggestion 2. Change the proxy information to NOT automatically detect
settings as this issue can also occur if your proxy setting are configured
to automatically detect settings.

.. Click Start/ Settings and choose Control Panel.
.. Choose Network and Internet Connections and then choose Internet Options
(or go straight to Internet Options in classic view).
.. Click the Connections tab.
.. Click the LAN Settings button.
.. In the Automatic configuration frame uncheck "Automatically detect
settings" and uncheck "Use automatic configuration script"
.. Click OK and then OK again to close the window.

Now try Windows Update again.

Suggestion 3: Could occur if Security settings in Internet Explorer are not
set to Medium or lower for ActiveX files to correctly pass to your computer.
Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be
affected by the lowering of Security settings. Your current security
settings for all other Web sites will remain as they are currently
configured.

.. From the main toolbar in Internet Explorer, click Tools, and then click
Internet Options.
.. Click Security.
.. Click Trusted Sites Zone.
.. Click Sites.
.. Clear the Require server verification (https for all sites in this zone
check box.
.. Use the Add button next to the Add this Web site to the zone box to add
the following sites:

http://update.microsoft.com
http://download.windowsupdate.microsoft.com
http://update.microsoft.com/microsof...6/default.aspx

.. Click OK.

Now try Windows Update again.

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights. Computer Maintenance:
Acronis / Diskeeper / Paragon / Raxco



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  #3 (permalink)  
Old 12-20-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: windows update vista 0x80072F76 error after searching for updates
> I don't run anti-virus

Why not?

Gijs Peskens wrote:
> After hooking up to the free internet in our city today I noticed
> automatic
> updates are not working.
> The current situation is as follows
> internet --- proxy -- wireless network through city -- wlan on my laptop
> bridged to ethernet -- my computer
> The proxy server is set up on my computer under internet settings -- lan
> etc
> etc
> While troubleshooting i've also used netsh to set the winhttp proxy to the
> same one and used internet explorer to download the new update agent, the
> base of the url is similar so I know that my proxy is not blocking stuff
> in
> here.
> Windows Firewall does not interfere when running or not, I don't run
> another
> firewall
> I don't run anti-virus
> In event viewer I have found winhttp errors concerning Kerberos wich after
> reporting are told to be ignored
>
> Basicly I have done a lot of googling and searching in the kb and haven't
> found a solution yet.
> My guess is that it might lie somewhere in a service failing or something
> of
> the like, so if someone could give me a list of reqcuired services I can
> check on that
> Also in the error log there are errors about kerberos
> I hope someone can come up with a solution other than check KB * * * (the
> KB
> articles allready mentioned in other posts in this group)


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  #4 (permalink)  
Old 01-05-2009
Gijs Peskens
 

Posts: n/a
Re: windows update vista 0x80072F76 error after searching for upda


"PA Bear [MS MVP]" wrote:

> > I don't run anti-virus

>
> Why not?


In my computing life (around 11-12 years now) I have encountered a virus
exactly 4 times, the first time was due to inexperience, the second time was
the same virus as the first due to retreiving files from a very old hard
drive and the 3th and 4th time were due to me being stupid and running files
I should not. All those times are way in the back. Occasionally I go to a
website wich offers an online virus scan when I suspect something amiss in my
system, and allways it returns clean. The overhead of running a virus scanner
that I don't need then becomes to much and so I don't run one

Also a little status update:
I managed to update the system exactly once (luckily all updates went ok)
after wich I encountered the same errors. Also my laptop running vista 64 is
encountering the same problems.
My guess is that it is due to windows vista auto update not really liking
proxies and especially when those proxies are located on laggy slow wireless
networks with not very good connection. For some people this of course is a
problem (like in my situation the only internet I have now is a free city
wide wireless network that has 3 http proxies available) and for those who
are not computer savvy the configuration is not straightforward (people will
have to enter the command line and configure the system to use the correct
proxy) the latter is a bigger problem imho because people do not like command
lines and the expected behaviour is windows update trying to connect,
failing, then trying with the proxy settings contained in internet explorer.
The need of a command line might be due to my setup, so I will setup a
system when I see the time with a clean windows vista install (no updates)
and try, and afterwards with SP1. Because imho the need to update in a easy
way for all users is a biggie (although 95% of the people probably will not
need a proxy)
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