For KB954430, the issue is being caused by 'something' that is locking
msxml4.dll and not allowing it to be replaced on a reboot. You did
reboot after it installed, correct ?
See this KB for a resolution method: http://support.microsoft.com/kb/941729/
For KB960714, which version of IE ?
You can get free support for *any* security update that has an
installation or reliability issue:
" How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
MowGreen [MVP 2003-2009]
John A Taylor wrote:
> Windows XP SP2; AVG 8.0 (subscription) AV; (+ SpywareBlaster; SpywareGuard )
> Zone Labs FR (Free version). No error messages. MS manual download box
> stated download was successful for both patches but on re-start 'yellow
> shield' reappeared for the umteanth time inviting me to download KB954430
> again although it shows up on my add/remove programs list. However, KB960714
> is not listed as being installed.