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Microsoft Update Error 0x80072EFF

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 12-17-2008
cobalt.greywalker@googlemail.com
 

Posts: n/a
Microsoft Update Error 0x80072EFF
I've been trying to use the Update site since Monday. Initially it
asked me to update to the latest version, which I did, but since then
all I get is the red dot with white x icon and the message:
"The website has encountered a problem and cannot display the page you
are trying to view. The options provided below might help you solve
the problem."

With the error code 0x80072EFF.

After hunting through the FAQs, articles, and posts on the group I
still can't get it working. I have tried the following:
*Re-installed Microsoft scripting 5.6
*Re-installed the agent from the download site
*Re-registered the XML components (msxml3.dll, msxml2.dll, and
msxml.dll. In that order.) and installed MSXML 3.0 SP5
*Wiped out CatRoot2, flused all Cookies, Files, and Objects, reset
defaults and then disabled 3rd party extensions and rebooted. (This
did seem to download the Microsoft Update control again).
*Re-registered the Windows Update components (Jscript.dll, wuapi.dll,
and wuaueng.dll, In that order.)

None of the above has worked.

Here is the relevent section of the WindowsUpdate.log after doing all
that:
2008-12-17 11:47:39:406 1864 5c8 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0000) ===========
2008-12-17 11:47:39:406 1864 5c8 Misc = Process: C:\Program Files
\Internet Explorer\IEXPLORE.EXE
2008-12-17 11:47:39:406 1864 5c8 Misc = Module: C:\WINDOWS
\system32\wuapi.dll
2008-12-17 11:47:39:406 1864 5c8 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2008-12-17 11:47:39:406 1864 5c8 COMAPI - ServiceId = {7971f918-
a847-4430-9279-4a52d1efe18d}
2008-12-17 11:47:39:406 1864 5c8 COMAPI - AuthorizationCabPath = C:
\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2008-12-17 11:47:39:421 1104 78 Misc Validating signature for C:
\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\ 7971f918-
a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2008-12-17 11:47:39:578 1104 78 Misc Microsoft signed: Yes
2008-12-17 11:47:39:718 3700 e78 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0000) ===========
2008-12-17 11:47:39:718 3700 e78 Misc = Process: C:\WINDOWS
\system32\wuauclt.exe
2008-12-17 11:47:39:718 3700 e78 Misc = Module: C:\WINDOWS
\system32\wuaueng.dll
2008-12-17 11:47:39:718 3700 e78 DtaStor Update service properties:
service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-12-17 11:47:39:796 1864 5c8 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2008-12-17 11:47:39:796 1864 5c8 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2008-12-17 11:47:39:796 1864 5c8 COMAPI - ServiceId = {7971f918-
a847-4430-9279-4a52d1efe18d}
2008-12-17 11:47:39:953 1864 5c8 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0000) ===========
2008-12-17 11:47:39:953 1864 5c8 Misc = Process: C:\Program Files
\Internet Explorer\IEXPLORE.EXE
2008-12-17 11:47:39:953 1864 5c8 Misc = Module: C:\WINDOWS
\system32\muweb.dll
2008-12-17 11:47:39:953 1864 5c8 Misc Validating signature for C:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\muv3wuredir.cab:
2008-12-17 11:47:40:031 1864 5c8 Misc Microsoft signed: Yes
2008-12-17 11:47:40:484 1864 5c8 Misc WARNING: DownloadFileInternal
failed for http://download.windowsupdate.com/v8...v3wuredir.cab:
error 0x80072eff
2008-12-17 11:47:40:484 1864 5c8 Misc Validating signature for C:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\muv3wuredir.cab:
2008-12-17 11:47:40:484 1864 5c8 Misc Microsoft signed: Yes
2008-12-17 11:47:40:906 1864 5c8 Misc Validating signature for C:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\muv3wuredir.cab:
2008-12-17 11:47:40:906 1864 5c8 Misc Microsoft signed: Yes
2008-12-17 11:47:40:968 1864 5c8 Misc Validating signature for C:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
2008-12-17 11:47:40:984 1864 5c8 Misc Microsoft signed: Yes
2008-12-17 11:47:41:109 1864 5c8 Misc Validating signature for C:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
2008-12-17 11:47:41:109 1864 5c8 Misc Microsoft signed: Yes
2008-12-17 11:47:41:375 1864 5c8 Misc WARNING: DownloadFileInternal
failed for http://download.windowsupdate.com/v8...sus3setup.cab:
error 0x80072eff

Any help?

Regards,
Cobalt
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  #2 (permalink)  
Old 12-17-2008
jacarpenter
 

Posts: n/a
RE: Microsoft Update Error 0x80072EFF
getting the same thing ... looks like Microsoft is clueless as usual.


"cobalt.greywalker@googlemail.com" wrote:

> I've been trying to use the Update site since Monday. Initially it
> asked me to update to the latest version, which I did, but since then
> all I get is the red dot with white x icon and the message:
> "The website has encountered a problem and cannot display the page you
> are trying to view. The options provided below might help you solve
> the problem."
>
> With the error code 0x80072EFF.
>
> After hunting through the FAQs, articles, and posts on the group I
> still can't get it working. I have tried the following:
> *Re-installed Microsoft scripting 5.6
> *Re-installed the agent from the download site
> *Re-registered the XML components (msxml3.dll, msxml2.dll, and
> msxml.dll. In that order.) and installed MSXML 3.0 SP5
> *Wiped out CatRoot2, flused all Cookies, Files, and Objects, reset
> defaults and then disabled 3rd party extensions and rebooted. (This
> did seem to download the Microsoft Update control again).
> *Re-registered the Windows Update components (Jscript.dll, wuapi.dll,
> and wuaueng.dll, In that order.)
>
> None of the above has worked.
>
> Here is the relevent section of the WindowsUpdate.log after doing all
> that:
> 2008-12-17 11:47:39:406 1864 5c8 Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: -0000) ===========
> 2008-12-17 11:47:39:406 1864 5c8 Misc = Process: C:\Program Files
> \Internet Explorer\IEXPLORE.EXE
> 2008-12-17 11:47:39:406 1864 5c8 Misc = Module: C:\WINDOWS
> \system32\wuapi.dll
> 2008-12-17 11:47:39:406 1864 5c8 COMAPI ----------- COMAPI:
> IUpdateServiceManager::AddService -----------
> 2008-12-17 11:47:39:406 1864 5c8 COMAPI - ServiceId = {7971f918-
> a847-4430-9279-4a52d1efe18d}
> 2008-12-17 11:47:39:406 1864 5c8 COMAPI - AuthorizationCabPath = C:
> \WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
> 2008-12-17 11:47:39:421 1104 78 Misc Validating signature for C:
> \WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\ 7971f918-
> a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
> 2008-12-17 11:47:39:578 1104 78 Misc Microsoft signed: Yes
> 2008-12-17 11:47:39:718 3700 e78 Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: -0000) ===========
> 2008-12-17 11:47:39:718 3700 e78 Misc = Process: C:\WINDOWS
> \system32\wuauclt.exe
> 2008-12-17 11:47:39:718 3700 e78 Misc = Module: C:\WINDOWS
> \system32\wuaueng.dll
> 2008-12-17 11:47:39:718 3700 e78 DtaStor Update service properties:
> service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-12-17 11:47:39:796 1864 5c8 COMAPI - Added service, URL =
> http://update.microsoft.com/microsoftupdate/
> 2008-12-17 11:47:39:796 1864 5c8 COMAPI ----------- COMAPI:
> IUpdateServiceManager::RegisterServiceWithAU -----------
> 2008-12-17 11:47:39:796 1864 5c8 COMAPI - ServiceId = {7971f918-
> a847-4430-9279-4a52d1efe18d}
> 2008-12-17 11:47:39:953 1864 5c8 Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: -0000) ===========
> 2008-12-17 11:47:39:953 1864 5c8 Misc = Process: C:\Program Files
> \Internet Explorer\IEXPLORE.EXE
> 2008-12-17 11:47:39:953 1864 5c8 Misc = Module: C:\WINDOWS
> \system32\muweb.dll
> 2008-12-17 11:47:39:953 1864 5c8 Misc Validating signature for C:
> \WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
> B170-9A65BC822C77\muv3wuredir.cab:
> 2008-12-17 11:47:40:031 1864 5c8 Misc Microsoft signed: Yes
> 2008-12-17 11:47:40:484 1864 5c8 Misc WARNING: DownloadFileInternal
> failed for http://download.windowsupdate.com/v8...v3wuredir.cab:
> error 0x80072eff
> 2008-12-17 11:47:40:484 1864 5c8 Misc Validating signature for C:
> \WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
> B170-9A65BC822C77\muv3wuredir.cab:
> 2008-12-17 11:47:40:484 1864 5c8 Misc Microsoft signed: Yes
> 2008-12-17 11:47:40:906 1864 5c8 Misc Validating signature for C:
> \WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
> B170-9A65BC822C77\muv3wuredir.cab:
> 2008-12-17 11:47:40:906 1864 5c8 Misc Microsoft signed: Yes
> 2008-12-17 11:47:40:968 1864 5c8 Misc Validating signature for C:
> \WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
> 2008-12-17 11:47:40:984 1864 5c8 Misc Microsoft signed: Yes
> 2008-12-17 11:47:41:109 1864 5c8 Misc Validating signature for C:
> \WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
> 2008-12-17 11:47:41:109 1864 5c8 Misc Microsoft signed: Yes
> 2008-12-17 11:47:41:375 1864 5c8 Misc WARNING: DownloadFileInternal
> failed for http://download.windowsupdate.com/v8...sus3setup.cab:
> error 0x80072eff
>
> Any help?
>
> Regards,
> Cobalt
>

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  #3 (permalink)  
Old 01-30-2009
Percuno
 

Posts: n/a
RE: Microsoft Update Error 0x80072EFF
So do they actually read this stuff and act on it, or are the forums abandoned?

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  #4 (permalink)  
Old 02-01-2009
Harry Johnston [MVP]
 

Posts: n/a
Re: Microsoft Update Error 0x80072EFF
Percuno wrote:

> So do they actually read this stuff and act on it, or are the forums abandoned?


Hardly abandoned, but no, Microsoft don't (in general) read posts made to these
forums. That isn't what they're here for.

Harry.
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