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After Updates Antivirus Required 2nd reboot

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  #1 (permalink)  
Old 11-13-2008
Karen
 

Posts: n/a
After Updates Antivirus Required 2nd reboot
After receiving automatic security updates on 11/13/2008 my computer
restarted, however Norton Antivirus did not load into the running
configuration. I was unable to start Norton manually; I had to reboot again
in order to load Norton.

This is the first time I've experienced a conflict between Automatic Updates
and Norton Antivirus. I would like to understand what happened so I can
prevent this in the future. Or, is there a setting I should examine to ensure
that the process continues smoothly?

The updates were:
- Security Update for Microsoft XML Core Services 4.0 Service Pack 2
(KB954430)
- Security Update for Windows XP (KB955069)
- Update for Microsoft Office Outlook 2003 Junk Email Filter (KB957832)
- Security Update for Windows XP (KB954459)
- Security Update for Microsoft Office 2003 (KB951535)
- Security Update for Windows XP (KB957097)
- Windows Malicious Software Removal Tool - November 2008 (KB890830)

Thanks in advance for any insight.
- Karen
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  #2 (permalink)  
Old 11-13-2008
David B.
 

Posts: n/a
Re: After Updates Antivirus Required 2nd reboot
To ensure anything goes smoothly on a PC with Norton installed on it, the
main step is to remove Norton and install a better AV application.

--

----
Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
How to ask a question http://support.microsoft.com/kb/555375
Help Us Help You http://dts-l.net/goodpost.htm



"Karen" <Karen@discussions.microsoft.com> wrote in message
news:00BC0D9C-0B8A-491C-A18D-E008BD623FA4@microsoft.com...
> After receiving automatic security updates on 11/13/2008 my computer
> restarted, however Norton Antivirus did not load into the running
> configuration. I was unable to start Norton manually; I had to reboot
> again
> in order to load Norton.
>
> This is the first time I've experienced a conflict between Automatic
> Updates
> and Norton Antivirus. I would like to understand what happened so I can
> prevent this in the future. Or, is there a setting I should examine to
> ensure
> that the process continues smoothly?
>
> The updates were:
> - Security Update for Microsoft XML Core Services 4.0 Service Pack 2
> (KB954430)
> - Security Update for Windows XP (KB955069)
> - Update for Microsoft Office Outlook 2003 Junk Email Filter (KB957832)
> - Security Update for Windows XP (KB954459)
> - Security Update for Microsoft Office 2003 (KB951535)
> - Security Update for Windows XP (KB957097)
> - Windows Malicious Software Removal Tool - November 2008 (KB890830)
>
> Thanks in advance for any insight.
> - Karen


Reply With Quote
  #3 (permalink)  
Old 11-13-2008
Fitter
 

Posts: n/a
Re: After Updates Antivirus Required 2nd reboot
Blimey you is way behind the times David B NAV 2009 & NIS 2009 have come full
circle and are way in front of the compo, as for the OP after a second boot
is all well what's the problem it cant be an extra 2 minutes to put things
right shirley surely

"David B." wrote:

> To ensure anything goes smoothly on a PC with Norton installed on it, the
> main step is to remove Norton and install a better AV application.
>
> --
>
> ----
> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
> How to ask a question http://support.microsoft.com/kb/555375
> Help Us Help You http://dts-l.net/goodpost.htm
>
>
>
> "Karen" <Karen@discussions.microsoft.com> wrote in message
> news:00BC0D9C-0B8A-491C-A18D-E008BD623FA4@microsoft.com...
> > After receiving automatic security updates on 11/13/2008 my computer
> > restarted, however Norton Antivirus did not load into the running
> > configuration. I was unable to start Norton manually; I had to reboot
> > again
> > in order to load Norton.
> >
> > This is the first time I've experienced a conflict between Automatic
> > Updates
> > and Norton Antivirus. I would like to understand what happened so I can
> > prevent this in the future. Or, is there a setting I should examine to
> > ensure
> > that the process continues smoothly?
> >
> > The updates were:
> > - Security Update for Microsoft XML Core Services 4.0 Service Pack 2
> > (KB954430)
> > - Security Update for Windows XP (KB955069)
> > - Update for Microsoft Office Outlook 2003 Junk Email Filter (KB957832)
> > - Security Update for Windows XP (KB954459)
> > - Security Update for Microsoft Office 2003 (KB951535)
> > - Security Update for Windows XP (KB957097)
> > - Windows Malicious Software Removal Tool - November 2008 (KB890830)
> >
> > Thanks in advance for any insight.
> > - Karen

>
>

Reply With Quote
  #4 (permalink)  
Old 11-13-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: After Updates Antivirus Required 2nd reboot
Are you running WinXP SP2 or SP3?

Did all updates install successfully?

What version of NAV is installed (e.g., NAV 2006) and is your subscription
current? Did you recently upgrade NAV (e.g., from NAV 2007 to NAV 2009)?

Have you contacted Symantec Support about this behavior?
http://www.symantec.com/techsupp/index.html
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Karen wrote:
> After receiving automatic security updates on 11/13/2008 my computer
> restarted, however Norton Antivirus did not load into the running
> configuration. I was unable to start Norton manually; I had to reboot
> again
> in order to load Norton.
>
> This is the first time I've experienced a conflict between Automatic
> Updates
> and Norton Antivirus. I would like to understand what happened so I can
> prevent this in the future. Or, is there a setting I should examine to
> ensure that the process continues smoothly?
>
> The updates were:
> - Security Update for Microsoft XML Core Services 4.0 Service Pack 2
> (KB954430)
> - Security Update for Windows XP (KB955069)
> - Update for Microsoft Office Outlook 2003 Junk Email Filter (KB957832)
> - Security Update for Windows XP (KB954459)
> - Security Update for Microsoft Office 2003 (KB951535)
> - Security Update for Windows XP (KB957097)
> - Windows Malicious Software Removal Tool - November 2008 (KB890830)
>
> Thanks in advance for any insight.
> - Karen


Reply With Quote
  #5 (permalink)  
Old 11-13-2008
Karen
 

Posts: n/a
Re: After Updates Antivirus Required 2nd reboot
I understand your perspective, however, you have not given me any new or
useful information.
I have been successfully running Norton with XP for many years.
To reiterate, my original question was, "I would like to understand what
happened so I can prevent this in the future. Or, is there a setting I should
examine to ensure
that the process _continues_ smoothly?"

"David B." wrote:

> To ensure anything goes smoothly on a PC with Norton installed on it, the
> main step is to remove Norton and install a better AV application.
>
> --
>
> ----
> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
> How to ask a question http://support.microsoft.com/kb/555375
> Help Us Help You http://dts-l.net/goodpost.htm
>
>
>
> "Karen" <Karen@discussions.microsoft.com> wrote in message
> news:00BC0D9C-0B8A-491C-A18D-E008BD623FA4@microsoft.com...
> > After receiving automatic security updates on 11/13/2008 my computer
> > restarted, however Norton Antivirus did not load into the running
> > configuration. I was unable to start Norton manually; I had to reboot
> > again
> > in order to load Norton.
> >
> > This is the first time I've experienced a conflict between Automatic
> > Updates
> > and Norton Antivirus. I would like to understand what happened so I can
> > prevent this in the future. Or, is there a setting I should examine to
> > ensure
> > that the process continues smoothly?
> >
> > The updates were:
> > - Security Update for Microsoft XML Core Services 4.0 Service Pack 2
> > (KB954430)
> > - Security Update for Windows XP (KB955069)
> > - Update for Microsoft Office Outlook 2003 Junk Email Filter (KB957832)
> > - Security Update for Windows XP (KB954459)
> > - Security Update for Microsoft Office 2003 (KB951535)
> > - Security Update for Windows XP (KB957097)
> > - Windows Malicious Software Removal Tool - November 2008 (KB890830)
> >
> > Thanks in advance for any insight.
> > - Karen

>
>

Reply With Quote
  #6 (permalink)  
Old 11-13-2008
Karen
 

Posts: n/a
Re: After Updates Antivirus Required 2nd reboot
Thank you for your interest. To answer your questions:
I am running WinXP SP3.
All of today's Microsoft updates installed successfully.
I reported this behavior to Norton this morning.
I am running NAV 16.1 with a current subscription. I uninstalled old and
installed new version 9/27/2008 and all subsequent updates. Since this NAV
installation I have successfully installed Microsoft updates to .NET (9/27),
Office (9/27, 10/16, 11/13), IE (10/16), XP (9/27, 10/4, 10/16, 10/24,
11/13). Today was the first time I experienced this issue.

"PA Bear [MS MVP]" wrote:

> Are you running WinXP SP2 or SP3?
>
> Did all updates install successfully?
>
> What version of NAV is installed (e.g., NAV 2006) and is your subscription
> current? Did you recently upgrade NAV (e.g., from NAV 2007 to NAV 2009)?
>
> Have you contacted Symantec Support about this behavior?
> http://www.symantec.com/techsupp/index.html
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Karen wrote:
> > After receiving automatic security updates on 11/13/2008 my computer
> > restarted, however Norton Antivirus did not load into the running
> > configuration. I was unable to start Norton manually; I had to reboot
> > again
> > in order to load Norton.
> >
> > This is the first time I've experienced a conflict between Automatic
> > Updates
> > and Norton Antivirus. I would like to understand what happened so I can
> > prevent this in the future. Or, is there a setting I should examine to
> > ensure that the process continues smoothly?
> >
> > The updates were:
> > - Security Update for Microsoft XML Core Services 4.0 Service Pack 2
> > (KB954430)
> > - Security Update for Windows XP (KB955069)
> > - Update for Microsoft Office Outlook 2003 Junk Email Filter (KB957832)
> > - Security Update for Windows XP (KB954459)
> > - Security Update for Microsoft Office 2003 (KB951535)
> > - Security Update for Windows XP (KB957097)
> > - Windows Malicious Software Removal Tool - November 2008 (KB890830)
> >
> > Thanks in advance for any insight.
> > - Karen

>
>

Reply With Quote
  #7 (permalink)  
Old 11-13-2008
Karen
 

Posts: n/a
Re: After Updates Antivirus Required 2nd reboot
One of today's updates did not install - Windows Malicious Software Removal
Tool - November 2008 (KB890830).

"PA Bear [MS MVP]" wrote:

> Are you running WinXP SP2 or SP3?
>
> Did all updates install successfully?
>
> What version of NAV is installed (e.g., NAV 2006) and is your subscription
> current? Did you recently upgrade NAV (e.g., from NAV 2007 to NAV 2009)?
>
> Have you contacted Symantec Support about this behavior?
> http://www.symantec.com/techsupp/index.html
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Karen wrote:
> > After receiving automatic security updates on 11/13/2008 my computer
> > restarted, however Norton Antivirus did not load into the running
> > configuration. I was unable to start Norton manually; I had to reboot
> > again
> > in order to load Norton.
> >
> > This is the first time I've experienced a conflict between Automatic
> > Updates
> > and Norton Antivirus. I would like to understand what happened so I can
> > prevent this in the future. Or, is there a setting I should examine to
> > ensure that the process continues smoothly?
> >
> > The updates were:
> > - Security Update for Microsoft XML Core Services 4.0 Service Pack 2
> > (KB954430)
> > - Security Update for Windows XP (KB955069)
> > - Update for Microsoft Office Outlook 2003 Junk Email Filter (KB957832)
> > - Security Update for Windows XP (KB954459)
> > - Security Update for Microsoft Office 2003 (KB951535)
> > - Security Update for Windows XP (KB957097)
> > - Windows Malicious Software Removal Tool - November 2008 (KB890830)
> >
> > Thanks in advance for any insight.
> > - Karen

>
>

Reply With Quote
  #8 (permalink)  
Old 11-13-2008
Alias
 

Posts: n/a
Re: After Updates Antivirus Required 2nd reboot
Karen wrote:
> One of today's updates did not install - Windows Malicious Software Removal
> Tool - November 2008 (KB890830).


It was probably trying to get rid of Norton but couldn't. You do know
that Symantec is only trying to milk every dollar out of Peter Norton's
name, don't you? In short, you would be better off with Avast which is
free and using the Windows Firewall than exposing your computer to the
tentacles of Norton.

Alias
>
> "PA Bear [MS MVP]" wrote:
>
>> Are you running WinXP SP2 or SP3?
>>
>> Did all updates install successfully?
>>
>> What version of NAV is installed (e.g., NAV 2006) and is your subscription
>> current? Did you recently upgrade NAV (e.g., from NAV 2007 to NAV 2009)?
>>
>> Have you contacted Symantec Support about this behavior?
>> http://www.symantec.com/techsupp/index.html
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Karen wrote:
>>> After receiving automatic security updates on 11/13/2008 my computer
>>> restarted, however Norton Antivirus did not load into the running
>>> configuration. I was unable to start Norton manually; I had to reboot
>>> again
>>> in order to load Norton.
>>>
>>> This is the first time I've experienced a conflict between Automatic
>>> Updates
>>> and Norton Antivirus. I would like to understand what happened so I can
>>> prevent this in the future. Or, is there a setting I should examine to
>>> ensure that the process continues smoothly?
>>>
>>> The updates were:
>>> - Security Update for Microsoft XML Core Services 4.0 Service Pack 2
>>> (KB954430)
>>> - Security Update for Windows XP (KB955069)
>>> - Update for Microsoft Office Outlook 2003 Junk Email Filter (KB957832)
>>> - Security Update for Windows XP (KB954459)
>>> - Security Update for Microsoft Office 2003 (KB951535)
>>> - Security Update for Windows XP (KB957097)
>>> - Windows Malicious Software Removal Tool - November 2008 (KB890830)
>>>
>>> Thanks in advance for any insight.
>>> - Karen

>>

Reply With Quote
  #9 (permalink)  
Old 11-13-2008
David B.
 

Posts: n/a
Re: After Updates Antivirus Required 2nd reboot
Not quite, I have seen the new versions, I am no more impressed than I was.

--

----
Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
How to ask a question http://support.microsoft.com/kb/555375
Help Us Help You http://dts-l.net/goodpost.htm



"Fitter" <Fitter@discussions.microsoft.com> wrote in message
news:7478FFBC-DEF9-41B0-8CD2-6101D49947B1@microsoft.com...
> Blimey you is way behind the times David B NAV 2009 & NIS 2009 have come
> full
> circle and are way in front of the compo, as for the OP after a second
> boot
> is all well what's the problem it cant be an extra 2 minutes to put things
> right shirley surely
>
> "David B." wrote:
>
>> To ensure anything goes smoothly on a PC with Norton installed on it, the
>> main step is to remove Norton and install a better AV application.
>>
>> --
>>
>> ----
>> Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
>> How to ask a question http://support.microsoft.com/kb/555375
>> Help Us Help You http://dts-l.net/goodpost.htm
>>
>>
>>
>> "Karen" <Karen@discussions.microsoft.com> wrote in message
>> news:00BC0D9C-0B8A-491C-A18D-E008BD623FA4@microsoft.com...
>> > After receiving automatic security updates on 11/13/2008 my computer
>> > restarted, however Norton Antivirus did not load into the running
>> > configuration. I was unable to start Norton manually; I had to reboot
>> > again
>> > in order to load Norton.
>> >
>> > This is the first time I've experienced a conflict between Automatic
>> > Updates
>> > and Norton Antivirus. I would like to understand what happened so I can
>> > prevent this in the future. Or, is there a setting I should examine to
>> > ensure
>> > that the process continues smoothly?
>> >
>> > The updates were:
>> > - Security Update for Microsoft XML Core Services 4.0 Service Pack 2
>> > (KB954430)
>> > - Security Update for Windows XP (KB955069)
>> > - Update for Microsoft Office Outlook 2003 Junk Email Filter (KB957832)
>> > - Security Update for Windows XP (KB954459)
>> > - Security Update for Microsoft Office 2003 (KB951535)
>> > - Security Update for Windows XP (KB957097)
>> > - Windows Malicious Software Removal Tool - November 2008 (KB890830)
>> >
>> > Thanks in advance for any insight.
>> > - Karen

>>
>>


Reply With Quote
  #10 (permalink)  
Old 11-13-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: After Updates Antivirus Required 2nd reboot
Norton applications are notorious for not uninstalling cleanly. If the NAV
issues persist and Symantec Support is of no use:

1. After making certain you have a copy of your Product Key for NAV (2009?),
uninstall all Norton software (including LiveUpdate) via Add/Remove
Programs.

2. IMPORTANT! => Make certain the Windows Firewall is enabled!

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #3 through #5 below until your
anti-virus application has been installed and fully updated!

3a. Download this removal tool to your desktop:
http://service1.symantec.com/SUPPORT...05033108162039

3b. Double-click in the saved file to run the tool.

4. Reboot.

5. Reinstall NAV (2009?), run LiveUpdate manually & repeatedly until you get
a "No more updates available" prompt.

6. See if the Malicious Software Removal Tool will download/run now. If
not, see if you can download & run it manually:
http://www.microsoft.com/security/ma...e/default.mspx
--
~PA Bear

Karen wrote:
> One of today's updates did not install - Windows Malicious Software
> Removal
> Tool - November 2008 (KB890830).

<paste>
> Thank you for your interest. To answer your questions:
> I am running WinXP SP3.
> All of today's Microsoft updates installed successfully.
> I reported this behavior to Norton this morning.
> I am running NAV 16.1 with a current subscription. I uninstalled old and
> installed new version 9/27/2008 and all subsequent updates. Since this NAV
> installation I have successfully installed Microsoft updates to .NET
> (9/27), Office (9/27, 10/16, 11/13), IE (10/16), XP (9/27, 10/4, 10/16,
> 10/24, 11/13). Today was the first time I experienced this issue.

</paste>
>
> "PA Bear [MS MVP]" wrote:
>
>> Are you running WinXP SP2 or SP3?
>>
>> Did all updates install successfully?
>>
>> What version of NAV is installed (e.g., NAV 2006) and is your
>> subscription
>> current? Did you recently upgrade NAV (e.g., from NAV 2007 to NAV 2009)?
>>
>> Have you contacted Symantec Support about this behavior?
>> http://www.symantec.com/techsupp/index.html
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Karen wrote:
>>> After receiving automatic security updates on 11/13/2008 my computer
>>> restarted, however Norton Antivirus did not load into the running
>>> configuration. I was unable to start Norton manually; I had to reboot
>>> again
>>> in order to load Norton.
>>>
>>> This is the first time I've experienced a conflict between Automatic
>>> Updates
>>> and Norton Antivirus. I would like to understand what happened so I can
>>> prevent this in the future. Or, is there a setting I should examine to
>>> ensure that the process continues smoothly?
>>>
>>> The updates were:
>>> - Security Update for Microsoft XML Core Services 4.0 Service Pack 2
>>> (KB954430)
>>> - Security Update for Windows XP (KB955069)
>>> - Update for Microsoft Office Outlook 2003 Junk Email Filter (KB957832)
>>> - Security Update for Windows XP (KB954459)
>>> - Security Update for Microsoft Office 2003 (KB951535)
>>> - Security Update for Windows XP (KB957097)
>>> - Windows Malicious Software Removal Tool - November 2008 (KB890830)
>>>
>>> Thanks in advance for any insight.
>>> - Karen


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