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Multiple fails while installing new updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 11-13-2008
Ufis
 

Posts: n/a
Multiple fails while installing new updates
I can't install these updates :
Security Update for Microsoft Office Excel 2007 (KB955470)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office 2007 (KB951550)
Security Update for 2007 Microsoft Office System (KB955936)
Security Update for the 2007 Microsoft Office System (KB951944)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
Security Update for the 2007 Microsoft Office System (KB954326)
Update for Microsoft Silverlight (KB957938)

they all fail, no matter what. all updates related to Office 2007 gives me
error code 0x646 and update for Microsoft Silverlight - 0x643
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  #2 (permalink)  
Old 11-13-2008
quartermiler
 

Posts: n/a
RE: Multiple fails while installing new updates
Contact microsoft, but don't expect them to call you back when they say they
will. I am still waiting for them to call back....and all they did via email
was offer the excuse about their "technical office" being "down". Uhhh what
about the next six days? Call them if you can, and be prepared for someone
you can hardly understand.

"Ufis" wrote:

> I can't install these updates :
> Security Update for Microsoft Office Excel 2007 (KB955470)
> Security Update for Microsoft Office OneNote 2007 (KB950130)
> Security Update for Microsoft Office 2007 (KB951550)
> Security Update for 2007 Microsoft Office System (KB955936)
> Security Update for the 2007 Microsoft Office System (KB951944)
> Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
> Security Update for the 2007 Microsoft Office System (KB954326)
> Update for Microsoft Silverlight (KB957938)
>
> they all fail, no matter what. all updates related to Office 2007 gives me
> error code 0x646 and update for Microsoft Silverlight - 0x643

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  #3 (permalink)  
Old 11-13-2008
Gis Bun
 

Posts: n/a
RE: Multiple fails while installing new updates
Go into the log files for one of them [located in c:\Windows] and scroll down
to the bottom. There is an error code. Take that code and Google it.

As they are also security updates, you can request free support. One or more
of the regulars in this newsgroup generally has mentioned it in his posts....

"Ufis" wrote:

> I can't install these updates :
> Security Update for Microsoft Office Excel 2007 (KB955470)
> Security Update for Microsoft Office OneNote 2007 (KB950130)
> Security Update for Microsoft Office 2007 (KB951550)
> Security Update for 2007 Microsoft Office System (KB955936)
> Security Update for the 2007 Microsoft Office System (KB951944)
> Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
> Security Update for the 2007 Microsoft Office System (KB954326)
> Update for Microsoft Silverlight (KB957938)
>
> they all fail, no matter what. all updates related to Office 2007 gives me
> error code 0x646 and update for Microsoft Silverlight - 0x643

Reply With Quote
  #4 (permalink)  
Old 11-13-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Multiple fails while installing new updates
For the Office updates, see...

How to troubleshoot failures updating your Office installation...
http://support.microsoft.com/kb/304498

As to the Silverlight update, try installing the latest version Silverlight
2 via http://www.microsoft.com/silverlight/

Otherwise...

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Ufis wrote:
> I can't install these updates :
> Security Update for Microsoft Office Excel 2007 (KB955470)
> Security Update for Microsoft Office OneNote 2007 (KB950130)
> Security Update for Microsoft Office 2007 (KB951550)
> Security Update for 2007 Microsoft Office System (KB955936)
> Security Update for the 2007 Microsoft Office System (KB951944)
> Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
> Security Update for the 2007 Microsoft Office System (KB954326)
> Update for Microsoft Silverlight (KB957938)
>
> they all fail, no matter what. all updates related to Office 2007 gives me
> error code 0x646 and update for Microsoft Silverlight - 0x643


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  #5 (permalink)  
Old 11-19-2008
MENOTGUILTY
 

Posts: n/a
RE: Multiple fails while installing new updates
ME TOO! SAME PROBLEM ERROR CODES EXACTLY, WHAT THE ???

"Ufis" wrote:

> I can't install these updates :
> Security Update for Microsoft Office Excel 2007 (KB955470)
> Security Update for Microsoft Office OneNote 2007 (KB950130)
> Security Update for Microsoft Office 2007 (KB951550)
> Security Update for 2007 Microsoft Office System (KB955936)
> Security Update for the 2007 Microsoft Office System (KB951944)
> Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
> Security Update for the 2007 Microsoft Office System (KB954326)
> Update for Microsoft Silverlight (KB957938)
>
> they all fail, no matter what. all updates related to Office 2007 gives me
> error code 0x646 and update for Microsoft Silverlight - 0x643

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  #6 (permalink)  
Old 11-23-2008
 

Join Date: Nov 2008
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Re: Multiple fails while installing new updates
Quote:
Originally Posted by MENOTGUILTY View Post
ME TOO! SAME PROBLEM ERROR CODES EXACTLY, WHAT THE ???

"Ufis" wrote:

> I can't install these updates :
> Security Update for Microsoft Office Excel 2007 (KB955470)
> Security Update for Microsoft Office OneNote 2007 (KB950130)
> Security Update for Microsoft Office 2007 (KB951550)
> Security Update for 2007 Microsoft Office System (KB955936)
> Security Update for the 2007 Microsoft Office System (KB951944)
> Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
> Security Update for the 2007 Microsoft Office System (KB954326)
> Update for Microsoft Silverlight (KB957938)
>
> they all fail, no matter what. all updates related to Office 2007 gives me
> error code 0x646 and update for Microsoft Silverlight - 0x643

Here is what I found and how I fixed the problem on a XP machine that showed a similar problem. These may work for you as well:
- It seemed that the MS Installer was bad, so I tried to repair it by
--- Used the build in office diagnostic (any office application -> Help -> Office Diagnostic. It did not find a problem.
--- Tried Add Remove Programs in the Control Panel for Repair. The installer was not even able to launch.
--- Tried to do reinstall using the Office CD, but the setup would not launch neither.
--- Opened the command prompt (CMD) and went to the office CD location and tried to launch office repair by "setup /repair <office product id>", and realized that I need the office product id from my installation. The id is stored under a folder in the CD that ends with ".ww" in a file named config.xml. For example, it could be something like: ProPlus, Enterprise, PrjPro, VisPro. After figuring this out, tried the repair using "setup /repair <id>", which launched the repair stuff. It went through about half way and failed.
--- Used Windows Install Clean Up from MS (Description of the Windows Installer CleanUp Utility) and removed all pieces of the Office installation references (there were more than 10 different ones, about one or two per office application).
--- Tried to do reinstall using the Office CD, and it worked. Just installed over the old office files with the options that I had done the original installation.
--- Went to the Windows Updates website and got Office 2007 SP1.
--- Went to the Windows Updates website and got all of the other Office 2007 updates including kb951550.

Now it is all Fixed
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  #7 (permalink)  
Old 12-08-2008
lalasharona
 

Posts: n/a
RE: Multiple fails while installing new updates


"Ufis" wrote:

> I can't install these updates :
> Security Update for Microsoft Office Excel 2007 (KB955470)
> Security Update for Microsoft Office OneNote 2007 (KB950130)
> Security Update for Microsoft Office 2007 (KB951550)
> Security Update for 2007 Microsoft Office System (KB955936)
> Security Update for the 2007 Microsoft Office System (KB951944)
> Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
> Security Update for the 2007 Microsoft Office System (KB954326)
> Update for Microsoft Silverlight (KB957938)
>
> they all fail, no matter what. all updates related to Office 2007 gives me
> error code 0x646 and update for Microsoft Silverlight - 0x643

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