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Updates fail to instal

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 11-12-2008
RickW
 

Posts: n/a
Updates fail to instal
The following six updates fail:
Security Update for Microsoft Office Excel 2007 (KB955470)
Security Update for 2007 Microsoft Office System (KB955936)
Update for Microsoft Silverlight (KB957938)
Security Update for Microsoft Office 2007 (KB951550)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
Security Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB954430)

Tried searching for KB954430 - apparently this document doesn't exist!

Also, the PC just re-booted itself!!!

Can someone help please???

Rick
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  #2 (permalink)  
Old 11-13-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Updates fail to instal
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

RickW wrote:
> The following six updates fail:
> Security Update for Microsoft Office Excel 2007 (KB955470)
> Security Update for 2007 Microsoft Office System (KB955936)
> Update for Microsoft Silverlight (KB957938)
> Security Update for Microsoft Office 2007 (KB951550)
> Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957829)
> Security Update for Microsoft XML Core Services 4.0 Service Pack 2
> (KB954430)
>
> Tried searching for KB954430 - apparently this document doesn't exist!
>
> Also, the PC just re-booted itself!!!
>
> Can someone help please???
>
> Rick


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