Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
> Sorry for leaving question in windows update newsgroup in relation to
> another issue but am hoping perhaps others maybe experiencing similar
> download problem with the Nov update of DirectX 9c end user runtime and
> help resove.Basically i cannot get the update to initialise the download
> of the files after i have ran the dxwebsetup.exe file. Download begins
> well then at the initialisation phase of the installation there is a pause
> and i then get a message saying " ! cannot download the file.Please try
> later or check network connection".
> I have tried several times and get same error.At bit of a loss as what to
> do as have no problems with DirectX 9 normally.Any advice please from
> who may have had same problem and resolved it . Thanks Scott.