Can not enable automatic update

i can not enable automatic update setting( WINDOWS XP PRO SP3) and show the
message below

"We're sorry. The Security Center could not change your Automatic Update

Setting. To try changing these settings yourself, go to System in
Control Panel.
On the Automatic Update tab, select Automatic (recommended), and then
click
ok."

After that, I tried change it by myself but the Automatic Update pop-up not
allow me to change the setting (now the default setting not allow me to
change)

--
kjleong

Hello,

Try Step 1 from this kb article:
914224 Error that you see in the upper-right corner when you visit the
Windows Update Web site on a Windows XP-based computer: "[Error number:
0x8DDD0004]"
http://support.microsoft.com/default...b;EN-US;914224

Diana
Diana Smith [MSFT] <diasmith@hotmail.com>
CSS Security Team

This posting is provided "AS IS" with no warranties, and confers no rights.


"kjleong" <kjleong@discussions.microsoft.com> wrote in message
news82E59FB-80D1-40B5-B5CB-F7DD953B591A@microsoft.com...
>i can not enable automatic update setting( WINDOWS XP PRO SP3) and show the
> message below
>
> "We're sorry. The Security Center could not change your Automatic
> Update
>
> Setting. To try changing these settings yourself, go to System in
> Control Panel.
> On the Automatic Update tab, select Automatic (recommended), and then
> click
> ok."
>
> After that, I tried change it by myself but the Automatic Update pop-up
> not
> allow me to change the setting (now the default setting not allow me to
> change)
>
> --
> kjleong

There's a very strong possibility that you have a Vundo infection, which is
usually accompanied by ZLOB and/or SDBot infections, all of which are
protected by a rootkit.

Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

==========================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

kjleong wrote:
> i can not enable automatic update setting( WINDOWS XP PRO SP3) and show
> the
> message below
>
> "We're sorry. The Security Center could not change your Automatic
> Update
>
> Setting. To try changing these settings yourself, go to System in
> Control Panel.
> On the Automatic Update tab, select Automatic (recommended), and then
> click
> ok."
>
> After that, I tried change it by myself but the Automatic Update pop-up
> not
> allow me to change the setting (now the default setting not allow me to
> change)

i already perform full scanning using kis 8 and ad-aware 2008, but they never
detect anythings. here i print screen the error message ad hope anyone can
help to fix this problem. TQ........

<a
href="http://s459.photobucket.com/albums/qq320/kjleong/?action=view&current=untitled.jpg"
target="_blank"><img
src="http://i459.photobucket.com/albums/qq320/kjleong/untitled.jpg"
border="0" alt="Photobucket"></a>


--
kjleong


"PA Bear [MS MVP]" wrote:

> There's a very strong possibility that you have a Vundo infection, which is
> usually accompanied by ZLOB and/or SDBot infections, all of which are
> protected by a rootkit.
>
> Run a thorough check for hijackware, including posting your hijackthis log
> to an appropriate forum.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://wiki.castlecops.com/Malware_R...:_Introduction
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine2.blogspot.com/
> http://www.elephantboycomputers.com/...moving_Malware
>
> When all else fails, HijackThis v2.0.2
> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
> conjuction with some other utilities). HijackThis will NOT fix anything on
> its own, but it will help you to both identify and remove any
> hijackware/spyware with assistance from an expert. **Post your log to
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
> by an expert in such matters, not here.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>
> ==========================================
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> kjleong wrote:
> > i can not enable automatic update setting( WINDOWS XP PRO SP3) and show
> > the
> > message below
> >
> > "We're sorry. The Security Center could not change your Automatic
> > Update
> >
> > Setting. To try changing these settings yourself, go to System in
> > Control Panel.
> > On the Automatic Update tab, select Automatic (recommended), and then
> > click
> > ok."
> >
> > After that, I tried change it by myself but the Automatic Update pop-up
> > not
> > allow me to change the setting (now the default setting not allow me to
> > change)
>
>

Hello kjleong,

Your PC is infected with malaware - many antivirus programs do not
effectively stop malaware.

Have you done any scans within safe mode ?

Restart in safe mode and scan with both updated Windows Defender, your
Antivirus, MRT The programme can be found at C:\Windows\System32\MRT.exe ;
MRT standing for MicroSoft Removal Tool. Run a Full scan with MRT.
Download , Install, Update Malwarebytes Anti-Malware, and
SUPERAntiSpyware, together with Malwarebytes Anti-Malware, are free malaware
scanning application's

SUPERAntiSpyware (Free)
<http://www.superantispyware.com/>
Malwarebytes Anti-Malware (Free)
<http://www.malwarebytes.org/mbam.php>

I would give SuperAntiSpyware a try and also Malwarebytes
Anti-Malware...they seem to have superceded Spybot and Ad-Aware for
effectiveness.

Good luck
-=-



"kjleong" wrote:

> i already perform full scanning using kis 8 and ad-aware 2008, but they never
> detect anythings. here i print screen the error message ad hope anyone can
> help to fix this problem. TQ........
>
> <a
> href="http://s459.photobucket.com/albums/qq320/kjleong/?action=view&current=untitled.jpg"
> target="_blank"><img
> src="http://i459.photobucket.com/albums/qq320/kjleong/untitled.jpg"
> border="0" alt="Photobucket"></a>
>
>
> --
> kjleong
>
>
> "PA Bear [MS MVP]" wrote:
>
> > There's a very strong possibility that you have a Vundo infection, which is
> > usually accompanied by ZLOB and/or SDBot infections, all of which are
> > protected by a rootkit.
> >
> > Run a thorough check for hijackware, including posting your hijackthis log
> > to an appropriate forum.
> >
> > Checking for/Help with Hijackware
> > http://aumha.org/a/parasite.htm
> > http://aumha.org/a/quickfix.htm
> > http://aumha.net/viewtopic.php?t=5878
> > http://wiki.castlecops.com/Malware_R...:_Introduction
> > http://mvps.org/winhelp2002/unwanted.htm
> > http://inetexplorer.mvps.org/data/prevention.htm
> > http://inetexplorer.mvps.org/tshoot.html
> > http://www.mvps.org/sramesh2k/Malware_Defence.htm
> > http://defendingyourmachine2.blogspot.com/
> > http://www.elephantboycomputers.com/...moving_Malware
> >
> > When all else fails, HijackThis v2.0.2
> > (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
> > conjuction with some other utilities). HijackThis will NOT fix anything on
> > its own, but it will help you to both identify and remove any
> > hijackware/spyware with assistance from an expert. **Post your log to
> > http://spywarehammer.com/simplemachi...php?board=10.0,
> > http://forums.spybot.info/forumdisplay.php?f=22,
> > http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
> > by an expert in such matters, not here.**
> >
> > If the procedures look too complex - and there is no shame in admitting this
> > isn't your cup of tea - take the machine to a local, reputable and
> > independent (i.e., not BigBoxStoreUSA) computer repair shop.
> >
> > ==========================================
> >
> > Start a free Windows Update support incident request:
> > https://support.microsoft.com/oas/de...spx?gprid=6527
> >
> > Support for Windows Update:
> > http://support.microsoft.com/gp/wusupport
> >
> > For home users, no-charge support is available by calling 1-866-PCSAFETY in
> > the United States and in Canada or by contacting your local Microsoft
> > subsidiary. There is no-charge for support calls that are associated with
> > security updates.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.net/
> >
> > kjleong wrote:
> > > i can not enable automatic update setting( WINDOWS XP PRO SP3) and show
> > > the
> > > message below
> > >
> > > "We're sorry. The Security Center could not change your Automatic
> > > Update
> > >
> > > Setting. To try changing these settings yourself, go to System in
> > > Control Panel.
> > > On the Automatic Update tab, select Automatic (recommended), and then
> > > click
> > > ok."
> > >
> > > After that, I tried change it by myself but the Automatic Update pop-up
> > > not
> > > allow me to change the setting (now the default setting not allow me to
> > > change)
> >
> >

An "all clean" report from KIS and Ad-Aware does NOT mean the machine is
hijackware-free.

kjleong wrote:
> i already perform full scanning using kis 8 and ad-aware 2008, but they
> never detect anythings. here i print screen the error message ad hope
> anyone can help to fix this problem. TQ........
>
> <a
> href="http://s459.photobucket.com/albums/qq320/kjleong/?action=view&current=untitled.jpg"
> target="_blank"><img
> src="http://i459.photobucket.com/albums/qq320/kjleong/untitled.jpg"
> border="0" alt="Photobucket"></a>
>
>> There's a very strong possibility that you have a Vundo infection, which
>> is
>> usually accompanied by ZLOB and/or SDBot infections, all of which are
>> protected by a rootkit.
>>
>> Run a thorough check for hijackware, including posting your hijackthis
>> log
>> to an appropriate forum.
>>
>> Checking for/Help with Hijackware
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://aumha.net/viewtopic.php?t=5878
>> http://wiki.castlecops.com/Malware_R...:_Introduction
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://defendingyourmachine2.blogspot.com/
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> When all else fails, HijackThis v2.0.2
>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
>> (in conjuction with some other utilities). HijackThis will NOT fix
>> anything on its own, but it will help you to both identify and remove any
>> hijackware/spyware with assistance from an expert. **Post your log to
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://aumha.net/viewforum.php?f=30, or another appropriate forum for
>> review by an expert in such matters, not here.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>
>> ==========================================
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> kjleong wrote:
>>> i can not enable automatic update setting( WINDOWS XP PRO SP3) and show
>>> the
>>> message below
>>>
>>> "We're sorry. The Security Center could not change your Automatic
>>> Update
>>>
>>> Setting. To try changing these settings yourself, go to System in
>>> Control Panel.
>>> On the Automatic Update tab, select Automatic (recommended), and
>>> then
>>> click
>>> ok."
>>>
>>> After that, I tried change it by myself but the Automatic Update pop-up
>>> not
>>> allow me to change the setting (now the default setting not allow me to
>>> change)