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I can't install critical updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 10-30-2008
Maslow
 

Posts: n/a
I can't install critical updates
Hello !
I don't speak English very well but I think you'll understand me.
I couldn't install some critical Windows updates (such as KB958644,
KB953155). However, I could install Windows Defender Updates or Silverlight.

I already wrote to Microsoft Technical Support : they answered me twice.
They sent me two files to install (FIX_WU_v.17.zip the first time, then
Checksur the second time). I answered them that the two solutions didn't
help me. Since, they didn't answer me anymore.

So, I expose you my problem : my Windows Updates can search new updates, but
the problem is that when I arrived at 98% of the installation, I had this
code error : 800736B2 (unknown error). I run Vista Premium SP1.
Thank you.



Reply With Quote
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  #2 (permalink)  
Old 10-30-2008
MowGreen [MVP]
 

Posts: n/a
Re: I can't install critical updates
800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
The application binding data format is invalid.

The issue may be caused by antivirus/security software.
What is the installed AV/security suite/anti-malware and which firewall
is being used ?
Which country did you contact Support in and do you have a case number,
Maslow ?


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============


Maslow wrote:

> Hello !
> I don't speak English very well but I think you'll understand me.
> I couldn't install some critical Windows updates (such as KB958644,
> KB953155). However, I could install Windows Defender Updates or
> Silverlight.
>
> I already wrote to Microsoft Technical Support : they answered me twice.
> They sent me two files to install (FIX_WU_v.17.zip the first time, then
> Checksur the second time). I answered them that the two solutions didn't
> help me. Since, they didn't answer me anymore.
>
> So, I expose you my problem : my Windows Updates can search new updates,
> but the problem is that when I arrived at 98% of the installation, I had
> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
> Thank you.
>
>
>

Reply With Quote
  #3 (permalink)  
Old 10-30-2008
Maslow
 

Posts: n/a
Re: I can't install critical updates
Thank you MowGreen for answering me.

I'm from France and I think that Microsoft technical support is located in
Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
I have Antivir and Windows Defender as antivirus and antimalwares
residential softwares.
Furthermore, I scan my computer from time to time with Malwarebytes and
Spybot (theses two softwares are not residentials).
I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
Outbound : I created some outbound rules).

Last news : Microsoft sent me a third mail and suggested me to install this
file : "au_client_tool_v72.exe". I don't know exactly the contents of this
file, but I think(I'm not sure) the guy installed me Windows Installer 3.1
!!! Anyway, this third solution didn't work like the others.

I don't know what you mean by "case number" but in alls objects of my
emails, I've got this figure : SRX1082888031ID


"MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de groupe
de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
> The application binding data format is invalid.
>
> The issue may be caused by antivirus/security software.
> What is the installed AV/security suite/anti-malware and which firewall is
> being used ?
> Which country did you contact Support in and do you have a case number,
> Maslow ?
>
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Maslow wrote:
>
>> Hello !
>> I don't speak English very well but I think you'll understand me.
>> I couldn't install some critical Windows updates (such as KB958644,
>> KB953155). However, I could install Windows Defender Updates or
>> Silverlight.
>>
>> I already wrote to Microsoft Technical Support : they answered me twice.
>> They sent me two files to install (FIX_WU_v.17.zip the first time, then
>> Checksur the second time). I answered them that the two solutions didn't
>> help me. Since, they didn't answer me anymore.
>>
>> So, I expose you my problem : my Windows Updates can search new updates,
>> but the problem is that when I arrived at 98% of the installation, I had
>> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
>> Thank you.
>>
>>
>>

Reply With Quote
  #4 (permalink)  
Old 10-30-2008
MowGreen [MVP]
 

Posts: n/a
Re: I can't install critical updates
This *is* the case number: SRX1082888031ID

I can't believe they sent you an older reset tool. Please download the
latest one from here and *save* it:

http://www.codeplex.com/aureset/Rele...eleaseId=17263

Once the download completes, close the browser and all open programs.

Before proceeding, what rules did you add to outbound filtering for the
native Vista firewall ? Suggest you reset the firewall to it's Default
settings for now.

Next, *** temporarily disable AntiVir so that *none* of it's services
nor processes are running. Consult the User Guide or Avira's web site if
the page below does not accomplish that ***
http://www.bleepingcomputer.com/forums/topic114351.html

Now run au_check_v78_codeplex.exe and allow it time to complete it's
operation. Restart the system after it's done.

Can the system update now ?
If not, has Malware Bytes ever detected any malware on the system ?


MowGreen [MVP 2003-2008]
================
*-343-* FDNY
Never Forgotten
===============



Maslow wrote:

> Thank you MowGreen for answering me.
>
> I'm from France and I think that Microsoft technical support is located
> in Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
> I have Antivir and Windows Defender as antivirus and antimalwares
> residential softwares.
> Furthermore, I scan my computer from time to time with Malwarebytes and
> Spybot (theses two softwares are not residentials).
> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
> Outbound : I created some outbound rules).
>
> Last news : Microsoft sent me a third mail and suggested me to install
> this file : "au_client_tool_v72.exe". I don't know exactly the contents
> of this file, but I think(I'm not sure) the guy installed me Windows
> Installer 3.1 !!! Anyway, this third solution didn't work like the others.
>
> I don't know what you mean by "case number" but in alls objects of my
> emails, I've got this figure : SRX1082888031ID
>
>
> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
> groupe de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>
>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>> The application binding data format is invalid.
>>
>> The issue may be caused by antivirus/security software.
>> What is the installed AV/security suite/anti-malware and which
>> firewall is being used ?
>> Which country did you contact Support in and do you have a case
>> number, Maslow ?
>>
>>
>> MowGreen [MVP 2003-2009]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>> Maslow wrote:
>>
>>> Hello !
>>> I don't speak English very well but I think you'll understand me.
>>> I couldn't install some critical Windows updates (such as KB958644,
>>> KB953155). However, I could install Windows Defender Updates or
>>> Silverlight.
>>>
>>> I already wrote to Microsoft Technical Support : they answered me
>>> twice. They sent me two files to install (FIX_WU_v.17.zip the first
>>> time, then Checksur the second time). I answered them that the two
>>> solutions didn't help me. Since, they didn't answer me anymore.
>>>
>>> So, I expose you my problem : my Windows Updates can search new
>>> updates, but the problem is that when I arrived at 98% of the
>>> installation, I had this code error : 800736B2 (unknown error). I run
>>> Vista Premium SP1.
>>> Thank you.
>>>
>>>
>>>

Reply With Quote
  #5 (permalink)  
Old 10-31-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: I can't install critical updates
> Furthermore, I scan my computer from time to time with Malwarebytes and
> Spybot (theses two softwares are not residentials).


Is Spybot Tea Timer enabled? Was it ever enabled?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Maslow wrote:
> Thank you MowGreen for answering me.
>
> I'm from France and I think that Microsoft technical support is located in
> Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
> I have Antivir and Windows Defender as antivirus and antimalwares
> residential softwares.
> Furthermore, I scan my computer from time to time with Malwarebytes and
> Spybot (theses two softwares are not residentials).
> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
> Outbound : I created some outbound rules).
>
> Last news : Microsoft sent me a third mail and suggested me to install
> this
> file : "au_client_tool_v72.exe". I don't know exactly the contents of this
> file, but I think(I'm not sure) the guy installed me Windows Installer 3.1
> !!! Anyway, this third solution didn't work like the others.
>
> I don't know what you mean by "case number" but in alls objects of my
> emails, I've got this figure : SRX1082888031ID
>
>
> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
> groupe
> de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>> The application binding data format is invalid.
>>
>> The issue may be caused by antivirus/security software.
>> What is the installed AV/security suite/anti-malware and which firewall
>> is
>> being used ?
>> Which country did you contact Support in and do you have a case number,
>> Maslow ?
>>
>>
>> MowGreen [MVP 2003-2009]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>> Maslow wrote:
>>
>>> Hello !
>>> I don't speak English very well but I think you'll understand me.
>>> I couldn't install some critical Windows updates (such as KB958644,
>>> KB953155). However, I could install Windows Defender Updates or
>>> Silverlight.
>>>
>>> I already wrote to Microsoft Technical Support : they answered me twice.
>>> They sent me two files to install (FIX_WU_v.17.zip the first time, then
>>> Checksur the second time). I answered them that the two solutions didn't
>>> help me. Since, they didn't answer me anymore.
>>>
>>> So, I expose you my problem : my Windows Updates can search new updates,
>>> but the problem is that when I arrived at 98% of the installation, I had
>>> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
>>> Thank you.


Reply With Quote
  #6 (permalink)  
Old 10-31-2008
Maslow
 

Posts: n/a
Re: I can't install critical updates
Thank you. I'll let you know soon.

As regards the outbound rules of the firewall, I blocked all traffic and
allow some : svhost.exe, helpPane.exe, services.exe, rundll.exe, wercon.exe,
Internet Explorer, Firefox,...) and it works till now.

As regards the reset tool that I suspected as an old version : I said that
because they asked me to right click this file ("au-client_tool_v.72.exe)
and choose "run in compatibility mode for XP SP2", Am I wrong ?



"MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de groupe
de discussion : ufK616sOJHA.4328@TK2MSFTNGP02.phx.gbl...
> This *is* the case number: SRX1082888031ID
>
> I can't believe they sent you an older reset tool. Please download the
> latest one from here and *save* it:
>
> http://www.codeplex.com/aureset/Rele...eleaseId=17263
>
> Once the download completes, close the browser and all open programs.
>
> Before proceeding, what rules did you add to outbound filtering for the
> native Vista firewall ? Suggest you reset the firewall to it's Default
> settings for now.
>
> Next, *** temporarily disable AntiVir so that *none* of it's services nor
> processes are running. Consult the User Guide or Avira's web site if the
> page below does not accomplish that ***
> http://www.bleepingcomputer.com/forums/topic114351.html
>
> Now run au_check_v78_codeplex.exe and allow it time to complete it's
> operation. Restart the system after it's done.
>
> Can the system update now ?
> If not, has Malware Bytes ever detected any malware on the system ?
>
>
> MowGreen [MVP 2003-2008]
> ================
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Maslow wrote:
>
>> Thank you MowGreen for answering me.
>>
>> I'm from France and I think that Microsoft technical support is located
>> in Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
>> I have Antivir and Windows Defender as antivirus and antimalwares
>> residential softwares.
>> Furthermore, I scan my computer from time to time with Malwarebytes and
>> Spybot (theses two softwares are not residentials).
>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>> Outbound : I created some outbound rules).
>>
>> Last news : Microsoft sent me a third mail and suggested me to install
>> this file : "au_client_tool_v72.exe". I don't know exactly the contents
>> of this file, but I think(I'm not sure) the guy installed me Windows
>> Installer 3.1 !!! Anyway, this third solution didn't work like the
>> others.
>>
>> I don't know what you mean by "case number" but in alls objects of my
>> emails, I've got this figure : SRX1082888031ID
>>
>>
>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>> groupe de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>
>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>> The application binding data format is invalid.
>>>
>>> The issue may be caused by antivirus/security software.
>>> What is the installed AV/security suite/anti-malware and which firewall
>>> is being used ?
>>> Which country did you contact Support in and do you have a case number,
>>> Maslow ?
>>>
>>>
>>> MowGreen [MVP 2003-2009]
>>> ===============
>>> *-343-* FDNY
>>> Never Forgotten
>>> ===============
>>>
>>>
>>> Maslow wrote:
>>>
>>>> Hello !
>>>> I don't speak English very well but I think you'll understand me.
>>>> I couldn't install some critical Windows updates (such as KB958644,
>>>> KB953155). However, I could install Windows Defender Updates or
>>>> Silverlight.
>>>>
>>>> I already wrote to Microsoft Technical Support : they answered me
>>>> twice. They sent me two files to install (FIX_WU_v.17.zip the first
>>>> time, then Checksur the second time). I answered them that the two
>>>> solutions didn't help me. Since, they didn't answer me anymore.
>>>>
>>>> So, I expose you my problem : my Windows Updates can search new
>>>> updates, but the problem is that when I arrived at 98% of the
>>>> installation, I had this code error : 800736B2 (unknown error). I run
>>>> Vista Premium SP1.
>>>> Thank you.
>>>>
>>>>
>>>>

Reply With Quote
  #7 (permalink)  
Old 10-31-2008
Maslow
 

Posts: n/a
Re: I can't install critical updates
@ Robert Dyer : No it isn't

"PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de groupe
de discussion : OLLVBPvOJHA.144@TK2MSFTNGP03.phx.gbl...
>> Furthermore, I scan my computer from time to time with Malwarebytes and
>> Spybot (theses two softwares are not residentials).

>
> Is Spybot Tea Timer enabled? Was it ever enabled?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Maslow wrote:
>> Thank you MowGreen for answering me.
>>
>> I'm from France and I think that Microsoft technical support is located
>> in
>> Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
>> I have Antivir and Windows Defender as antivirus and antimalwares
>> residential softwares.
>> Furthermore, I scan my computer from time to time with Malwarebytes and
>> Spybot (theses two softwares are not residentials).
>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>> Outbound : I created some outbound rules).
>>
>> Last news : Microsoft sent me a third mail and suggested me to install
>> this
>> file : "au_client_tool_v72.exe". I don't know exactly the contents of
>> this
>> file, but I think(I'm not sure) the guy installed me Windows Installer
>> 3.1
>> !!! Anyway, this third solution didn't work like the others.
>>
>> I don't know what you mean by "case number" but in alls objects of my
>> emails, I've got this figure : SRX1082888031ID
>>
>>
>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>> groupe
>> de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>> The application binding data format is invalid.
>>>
>>> The issue may be caused by antivirus/security software.
>>> What is the installed AV/security suite/anti-malware and which firewall
>>> is
>>> being used ?
>>> Which country did you contact Support in and do you have a case number,
>>> Maslow ?
>>>
>>>
>>> MowGreen [MVP 2003-2009]
>>> ===============
>>> *-343-* FDNY
>>> Never Forgotten
>>> ===============
>>>
>>>
>>> Maslow wrote:
>>>
>>>> Hello !
>>>> I don't speak English very well but I think you'll understand me.
>>>> I couldn't install some critical Windows updates (such as KB958644,
>>>> KB953155). However, I could install Windows Defender Updates or
>>>> Silverlight.
>>>>
>>>> I already wrote to Microsoft Technical Support : they answered me
>>>> twice.
>>>> They sent me two files to install (FIX_WU_v.17.zip the first time, then
>>>> Checksur the second time). I answered them that the two solutions
>>>> didn't
>>>> help me. Since, they didn't answer me anymore.
>>>>
>>>> So, I expose you my problem : my Windows Updates can search new
>>>> updates,
>>>> but the problem is that when I arrived at 98% of the installation, I
>>>> had
>>>> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
>>>> Thank you.

>

Reply With Quote
  #8 (permalink)  
Old 10-31-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: I can't install critical updates
Was it ever enabled?

Maslow wrote:
> @ Robert Dyer : No it isn't
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de groupe
> de discussion : OLLVBPvOJHA.144@TK2MSFTNGP03.phx.gbl...
>>> Furthermore, I scan my computer from time to time with Malwarebytes and
>>> Spybot (theses two softwares are not residentials).

>>
>> Is Spybot Tea Timer enabled? Was it ever enabled?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Maslow wrote:
>>> Thank you MowGreen for answering me.
>>>
>>> I'm from France and I think that Microsoft technical support is located
>>> in
>>> Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
>>> I have Antivir and Windows Defender as antivirus and antimalwares
>>> residential softwares.
>>> Furthermore, I scan my computer from time to time with Malwarebytes and
>>> Spybot (theses two softwares are not residentials).
>>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>>> Outbound : I created some outbound rules).
>>>
>>> Last news : Microsoft sent me a third mail and suggested me to install
>>> this
>>> file : "au_client_tool_v72.exe". I don't know exactly the contents of
>>> this
>>> file, but I think(I'm not sure) the guy installed me Windows Installer
>>> 3.1
>>> !!! Anyway, this third solution didn't work like the others.
>>>
>>> I don't know what you mean by "case number" but in alls objects of my
>>> emails, I've got this figure : SRX1082888031ID
>>>
>>>
>>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>>> groupe
>>> de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>>> The application binding data format is invalid.
>>>>
>>>> The issue may be caused by antivirus/security software.
>>>> What is the installed AV/security suite/anti-malware and which firewall
>>>> is
>>>> being used ?
>>>> Which country did you contact Support in and do you have a case number,
>>>> Maslow ?
>>>>
>>>>
>>>> MowGreen [MVP 2003-2009]
>>>> ===============
>>>> *-343-* FDNY
>>>> Never Forgotten
>>>> ===============
>>>>
>>>>
>>>> Maslow wrote:
>>>>
>>>>> Hello !
>>>>> I don't speak English very well but I think you'll understand me.
>>>>> I couldn't install some critical Windows updates (such as KB958644,
>>>>> KB953155). However, I could install Windows Defender Updates or
>>>>> Silverlight.
>>>>>
>>>>> I already wrote to Microsoft Technical Support : they answered me
>>>>> twice.
>>>>> They sent me two files to install (FIX_WU_v.17.zip the first time,
>>>>> then
>>>>> Checksur the second time). I answered them that the two solutions
>>>>> didn't
>>>>> help me. Since, they didn't answer me anymore.
>>>>>
>>>>> So, I expose you my problem : my Windows Updates can search new
>>>>> updates,
>>>>> but the problem is that when I arrived at 98% of the installation, I
>>>>> had
>>>>> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
>>>>> Thank you.


Reply With Quote
  #9 (permalink)  
Old 10-31-2008
Maslow
 

Posts: n/a
Re: I can't install critical updates
I'm afraid I don't really understand you.
All that I can say is that in Spybot option, I noticed that "Resident
tea-timer" and "Resident SDHelper" are uncheked.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de groupe
de discussion : OCViQN2OJHA.4480@TK2MSFTNGP05.phx.gbl...
> Was it ever enabled?
>
> Maslow wrote:
>> @ Robert Dyer : No it isn't
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de
>> groupe
>> de discussion : OLLVBPvOJHA.144@TK2MSFTNGP03.phx.gbl...
>>>> Furthermore, I scan my computer from time to time with Malwarebytes and
>>>> Spybot (theses two softwares are not residentials).
>>>
>>> Is Spybot Tea Timer enabled? Was it ever enabled?
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>> AumHa VSOP & Admin http://aumha.net
>>> DTS-L http://dts-l.net/
>>>
>>> Maslow wrote:
>>>> Thank you MowGreen for answering me.
>>>>
>>>> I'm from France and I think that Microsoft technical support is located
>>>> in
>>>> Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
>>>> I have Antivir and Windows Defender as antivirus and antimalwares
>>>> residential softwares.
>>>> Furthermore, I scan my computer from time to time with Malwarebytes and
>>>> Spybot (theses two softwares are not residentials).
>>>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>>>> Outbound : I created some outbound rules).
>>>>
>>>> Last news : Microsoft sent me a third mail and suggested me to install
>>>> this
>>>> file : "au_client_tool_v72.exe". I don't know exactly the contents of
>>>> this
>>>> file, but I think(I'm not sure) the guy installed me Windows Installer
>>>> 3.1
>>>> !!! Anyway, this third solution didn't work like the others.
>>>>
>>>> I don't know what you mean by "case number" but in alls objects of my
>>>> emails, I've got this figure : SRX1082888031ID
>>>>
>>>>
>>>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>>>> groupe
>>>> de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>>>> The application binding data format is invalid.
>>>>>
>>>>> The issue may be caused by antivirus/security software.
>>>>> What is the installed AV/security suite/anti-malware and which
>>>>> firewall
>>>>> is
>>>>> being used ?
>>>>> Which country did you contact Support in and do you have a case
>>>>> number,
>>>>> Maslow ?
>>>>>
>>>>>
>>>>> MowGreen [MVP 2003-2009]
>>>>> ===============
>>>>> *-343-* FDNY
>>>>> Never Forgotten
>>>>> ===============
>>>>>
>>>>>
>>>>> Maslow wrote:
>>>>>
>>>>>> Hello !
>>>>>> I don't speak English very well but I think you'll understand me.
>>>>>> I couldn't install some critical Windows updates (such as KB958644,
>>>>>> KB953155). However, I could install Windows Defender Updates or
>>>>>> Silverlight.
>>>>>>
>>>>>> I already wrote to Microsoft Technical Support : they answered me
>>>>>> twice.
>>>>>> They sent me two files to install (FIX_WU_v.17.zip the first time,
>>>>>> then
>>>>>> Checksur the second time). I answered them that the two solutions
>>>>>> didn't
>>>>>> help me. Since, they didn't answer me anymore.
>>>>>>
>>>>>> So, I expose you my problem : my Windows Updates can search new
>>>>>> updates,
>>>>>> but the problem is that when I arrived at 98% of the installation, I
>>>>>> had
>>>>>> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
>>>>>> Thank you.

>

Reply With Quote
  #10 (permalink)  
Old 10-31-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: I can't install critical updates
Has the Tea Timer option EVER been checked?

Maslow wrote:
> I'm afraid I don't really understand you.
> All that I can say is that in Spybot option, I noticed that "Resident
> tea-timer" and "Resident SDHelper" are uncheked.
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de groupe
> de discussion : OCViQN2OJHA.4480@TK2MSFTNGP05.phx.gbl...
>> Was it ever enabled?
>>
>> Maslow wrote:
>>> @ Robert Dyer : No it isn't
>>>
>>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> a écrit dans le message de
>>> groupe
>>> de discussion : OLLVBPvOJHA.144@TK2MSFTNGP03.phx.gbl...
>>>>> Furthermore, I scan my computer from time to time with Malwarebytes
>>>>> and
>>>>> Spybot (theses two softwares are not residentials).
>>>>
>>>> Is Spybot Tea Timer enabled? Was it ever enabled?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> Maslow wrote:
>>>>> Thank you MowGreen for answering me.
>>>>>
>>>>> I'm from France and I think that Microsoft technical support is
>>>>> located
>>>>> in
>>>>> Swiss, or Luxembourg or Belgium. Anyway, the guy has a French name.
>>>>> I have Antivir and Windows Defender as antivirus and antimalwares
>>>>> residential softwares.
>>>>> Furthermore, I scan my computer from time to time with Malwarebytes
>>>>> and
>>>>> Spybot (theses two softwares are not residentials).
>>>>> I have Vista Premium Vista SP1 and use Windows Firewall (Inbound and
>>>>> Outbound : I created some outbound rules).
>>>>>
>>>>> Last news : Microsoft sent me a third mail and suggested me to install
>>>>> this
>>>>> file : "au_client_tool_v72.exe". I don't know exactly the contents of
>>>>> this
>>>>> file, but I think(I'm not sure) the guy installed me Windows Installer
>>>>> 3.1
>>>>> !!! Anyway, this third solution didn't work like the others.
>>>>>
>>>>> I don't know what you mean by "case number" but in alls objects of my
>>>>> emails, I've got this figure : SRX1082888031ID
>>>>>
>>>>>
>>>>> "MowGreen [MVP]" <mowgreen@nowandzen.com> a écrit dans le message de
>>>>> groupe
>>>>> de discussion : e$5tAVrOJHA.1576@TK2MSFTNGP06.phx.gbl...
>>>>>> 800736B2 ERROR_SXS_INVALID_ACTCTXDATA_FORMAT
>>>>>> The application binding data format is invalid.
>>>>>>
>>>>>> The issue may be caused by antivirus/security software.
>>>>>> What is the installed AV/security suite/anti-malware and which
>>>>>> firewall
>>>>>> is
>>>>>> being used ?
>>>>>> Which country did you contact Support in and do you have a case
>>>>>> number,
>>>>>> Maslow ?
>>>>>>
>>>>>>
>>>>>> MowGreen [MVP 2003-2009]
>>>>>> ===============
>>>>>> *-343-* FDNY
>>>>>> Never Forgotten
>>>>>> ===============
>>>>>>
>>>>>>
>>>>>> Maslow wrote:
>>>>>>
>>>>>>> Hello !
>>>>>>> I don't speak English very well but I think you'll understand me.
>>>>>>> I couldn't install some critical Windows updates (such as KB958644,
>>>>>>> KB953155). However, I could install Windows Defender Updates or
>>>>>>> Silverlight.
>>>>>>>
>>>>>>> I already wrote to Microsoft Technical Support : they answered me
>>>>>>> twice.
>>>>>>> They sent me two files to install (FIX_WU_v.17.zip the first time,
>>>>>>> then
>>>>>>> Checksur the second time). I answered them that the two solutions
>>>>>>> didn't
>>>>>>> help me. Since, they didn't answer me anymore.
>>>>>>>
>>>>>>> So, I expose you my problem : my Windows Updates can search new
>>>>>>> updates,
>>>>>>> but the problem is that when I arrived at 98% of the installation, I
>>>>>>> had
>>>>>>> this code error : 800736B2 (unknown error). I run Vista Premium SP1.
>>>>>>> Thank you.


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