"Please call 1-800-936-5700 (or 1-800-936-4900 and ask to be routed to the
SQL-Public Team) to open a free consumer support case. There is no charge
for support related to installing a Security Update.
"When you call please let them know that this has to do with Security
"If they try to charge you, please let them know that there is free support
for any issues with Security Updates."
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
> We are using Office 2003 with Windows XP, and I have tried several times
> run my updates with the Service Pack 2 update included. I keep getting a
> message that says SQL Server 2005 Service Pack 2 (KB948109) failed to
> install. I have tried it several times. Is there something else I can do
> to fix this? I keep getting prompted every day to run updates because
> one update will not work.