Not likely, Mhairi. The issue lies with the auto updating components of
your system, a 3rd party firewall is blocking access to WU, and/or
malware may be present.
Is the system set up to receive Automatic Updates [open the AU applet in
the Control Panel to confirm] ?
Are either the Automatic Update| BITS services set to Disabled for
[Open the Services console by going to Start > Run > type in
Click OK or press Enter.
Check the Properties of Automatic Updates and Background Intelligent
Transfer Services [BITS]. Startup type for AU must be set to Automatic.
BITS can be set to Manual or Automatic.
If the services are not running, then click the Start button to see if
they can run.
Or, try to update the system from either the Windows or Microsoft Update
sites. If the sites can not be accessed or the initial scan fails, close
IE, and post the last 50 or lines from the WindowsUpdate.log:
How to read the Windowsupdate.log file
MowGreen [MVP 2003-2009]
> MowGreen, thanks for the link. It worked. I wasn't able to get this update
> from Windows Update(I have XP Professional, SP2) or any other update for that
> matter. All my updates continue to fail. Judging from the number of similar
> posts, it sure seems like the problem is on Microsoft's end, caused by some
> update or patch they issued recently. Very frustrating! Thanks again
> "MowGreen" wrote:
>>Click the 'Change' link next to United States and choose the language
>>Enter KB958644 in the Search field. Click Go.
>>Choose the update that is intended for the Version of Windows that is
>>installed. You neglected to mention that.
>>Download and save it.
>>Close all open browsers and programs.
>>Install the update.
>>Reboot the system.
>>The update would have automatically been downloaded and installed if
>>Automatic|Windows Update is Enabled and operable.
>>MowGreen [MVP 2003-2009]
>> *-343-* FDNY
>>Mhairi Munro wrote:
>>>Microsoft is advising that we dowload a patch for Windows becaiuse of a Wrom
>>>hole. I can't seem to find it on the Microsoft website. Where is it?