KB958644 fails with 0x80070005 Via Installer or run Natively

Installer and native install of this critical fix are failing with the above
code and here is the last entries in the KB958644.log file. The Windows is XP
Version 2002 at SP3:

25.204: Copied file: C:\WINDOWS\system32\netapi32.dll
25.360: Copied file (delayed): C:\WINDOWS\system32\SET64C.tmp
25.360: Copied file: C:\WINDOWS\system32\DllCache\netapi32.dll
25.547: Copied file: c:\windows\$hf_mig$\KB958644\SP3QFE\netapi32.dll
25.657: DoInstllation: UpdSpCommitFileQueue for FileQueue failed: 0x5
25.766: Access is denied.
25.766: KB958644 installation did not complete.

I even shutdown all firewall and security products with no change to the
errors given.

"sgtspeed" <sgtspeed@discussions.microsoft.com> wrote in message
news:558D695E-22C1-4522-B326-C4475B18A2AD@microsoft.com...
> Installer and native install of this critical fix are failing with the
> above
> code and here is the last entries in the KB958644.log file. The Windows is
> XP
> Version 2002 at SP3:
>
> 25.204: Copied file: C:\WINDOWS\system32\netapi32.dll
> 25.360: Copied file (delayed): C:\WINDOWS\system32\SET64C.tmp
> 25.360: Copied file: C:\WINDOWS\system32\DllCache\netapi32.dll
> 25.547: Copied file: c:\windows\$hf_mig$\KB958644\SP3QFE\netapi32.dll
> 25.657: DoInstllation: UpdSpCommitFileQueue for FileQueue failed: 0x5
> 25.766: Access is denied.
> 25.766: KB958644 installation did not complete.
>
> I even shutdown all firewall and security products with no change to the
> errors given.
On my computer, the KB958644 log file follows the DoInstallation: label with

27.156: ---- Old Information In The Registry ------
27.172: Source:C:\WINDOWS\system32\SETDA7B.tmp (5.1.2600.5694)
27.172: Destination:C:\WINDOWS\system32\netapi32.dll (5.1.2600.5512)
27.172: ---- New Information In The Registry ------
27.172: Source:C:\WINDOWS\system32\SETDA7B.tmp (5.1.2600.5694)
27.172: Destination:C:\WINDOWS\system32\netapi32.dll (5.1.2600.5512)

I do not understand this very well, but it would be interesting to find the
place in the registry which references the dll. It seems that the update is
trying to replace netapi32.dll but cannot.
Jim

Log on as Administrator & try again; or...

Open a free support incident ASAP!!

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB958644).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

sgtspeed wrote:
> Installer and native install of this critical fix are failing with the
> above
> code and here is the last entries in the KB958644.log file. The Windows is
> XP Version 2002 at SP3:
>
> 25.204: Copied file: C:\WINDOWS\system32\netapi32.dll
> 25.360: Copied file (delayed): C:\WINDOWS\system32\SET64C.tmp
> 25.360: Copied file: C:\WINDOWS\system32\DllCache\netapi32.dll
> 25.547: Copied file: c:\windows\$hf_mig$\KB958644\SP3QFE\netapi32.dll
> 25.657: DoInstllation: UpdSpCommitFileQueue for FileQueue failed: 0x5
> 25.766: Access is denied.
> 25.766: KB958644 installation did not complete.
>
> I even shutdown all firewall and security products with no change to the
> errors given.

"Jim" <j.n@invalid.invalid> wrote in message
news:%23Rt2GHjNJHA.3804@TK2MSFTNGP03.phx.gbl...
>
> "sgtspeed" <sgtspeed@discussions.microsoft.com> wrote in message
> news:558D695E-22C1-4522-B326-C4475B18A2AD@microsoft.com...
>> Installer and native install of this critical fix are failing with the
>> above
>> code and here is the last entries in the KB958644.log file. The Windows
>> is XP
>> Version 2002 at SP3:
>>
>> 25.204: Copied file: C:\WINDOWS\system32\netapi32.dll
>> 25.360: Copied file (delayed): C:\WINDOWS\system32\SET64C.tmp
>> 25.360: Copied file: C:\WINDOWS\system32\DllCache\netapi32.dll
>> 25.547: Copied file: c:\windows\$hf_mig$\KB958644\SP3QFE\netapi32.dll
>> 25.657: DoInstllation: UpdSpCommitFileQueue for FileQueue failed: 0x5
>> 25.766: Access is denied.
>> 25.766: KB958644 installation did not complete.
>>
>> I even shutdown all firewall and security products with no change to the
>> errors given.
> On my computer, the KB958644 log file follows the DoInstallation: label
> with
>
> 27.156: ---- Old Information In The Registry ------
> 27.172: Source:C:\WINDOWS\system32\SETDA7B.tmp (5.1.2600.5694)
> 27.172: Destination:C:\WINDOWS\system32\netapi32.dll (5.1.2600.5512)
> 27.172: ---- New Information In The Registry ------
> 27.172: Source:C:\WINDOWS\system32\SETDA7B.tmp (5.1.2600.5694)
> 27.172: Destination:C:\WINDOWS\system32\netapi32.dll (5.1.2600.5512)
>
> I do not understand this very well, but it would be interesting to find
> the place in the registry which references the dll. It seems that the
> update is trying to replace netapi32.dll but cannot.
> Jim
>
>
On second thought, the log file seems to indicate that the permissions on
\windows\system32\netapi32.dll are not correct. My systems show full
control for the administrators group.
Jim

I was having similar problems. I don't know exactly where in this
sequence of steps the update gods finally smiled upon me, but here's
what I did and what ultimately worked:
Install normally (w/Auto Install, this was causing my PC to reboot
every night for about two weeks until I got tired of this and tried to
figure out what was up!)
This always failed (even though the installer seemed to think it was
ok)
Tried manual download and install -- again, no luck.
Booted into Safe mode -- log in as Administrator -- Run manual KB patch
(Install says success ... but)
Reboot
Log in as myself -- Update Shield immediately reappears :-(.
Reboot - into Safe Mode -- Log in as Administrator
Tried the install again, a couple of times (I'm not sure exactly when,
but at some point, I could tell the installer wasn't doing anything).
Checked in Add/Remove programs -- sure enough, KB958644 now shows up as
installed.
Reboot -- into normal mode
Finally, success!
I'd suggest: Try boot to Safe mode -- Run the update/manual KB patch --
Then, reboot back into Safe mode (this may allow the re-boot sequence
complete, where it might not have, when I rebooted immediately back to
my own user ID -- even though I grant myself Administrator permissions).

Good luck!


--
ebratt
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View this thread: http://forums.techarena.in/windows-update/1060895.htm

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"Jim" <j.n@invalid.invalid> wrote in message
news:etAOqarNJHA.5024@TK2MSFTNGP02.phx.gbl...
>
> "Jim" <j.n@invalid.invalid> wrote in message
> news:%23Rt2GHjNJHA.3804@TK2MSFTNGP03.phx.gbl...
>>
>> "sgtspeed" <sgtspeed@discussions.microsoft.com> wrote in message
>> news:558D695E-22C1-4522-B326-C4475B18A2AD@microsoft.com...
>>> Installer and native install of this critical fix are failing with the
>>> above
>>> code and here is the last entries in the KB958644.log file. The Windows
>>> is XP
>>> Version 2002 at SP3:
>>>
>>> 25.204: Copied file: C:\WINDOWS\system32\netapi32.dll
>>> 25.360: Copied file (delayed): C:\WINDOWS\system32\SET64C.tmp
>>> 25.360: Copied file: C:\WINDOWS\system32\DllCache\netapi32.dll
>>> 25.547: Copied file: c:\windows\$hf_mig$\KB958644\SP3QFE\netapi32.dll
>>> 25.657: DoInstllation: UpdSpCommitFileQueue for FileQueue failed: 0x5
>>> 25.766: Access is denied.
>>> 25.766: KB958644 installation did not complete.
>>>
>>> I even shutdown all firewall and security products with no change to the
>>> errors given.
>> On my computer, the KB958644 log file follows the DoInstallation: label
>> with
>>
>> 27.156: ---- Old Information In The Registry ------
>> 27.172: Source:C:\WINDOWS\system32\SETDA7B.tmp (5.1.2600.5694)
>> 27.172: Destination:C:\WINDOWS\system32\netapi32.dll (5.1.2600.5512)
>> 27.172: ---- New Information In The Registry ------
>> 27.172: Source:C:\WINDOWS\system32\SETDA7B.tmp (5.1.2600.5694)
>> 27.172: Destination:C:\WINDOWS\system32\netapi32.dll (5.1.2600.5512)
>>
>> I do not understand this very well, but it would be interesting to find
>> the place in the registry which references the dll. It seems that the
>> update is trying to replace netapi32.dll but cannot.


Usually the pair of file names is added to registry value
PendingFileRenameOperations. Then, when you boot the
required copy, rename, or delete will be performed.


>> Jim
>>
>>
> On second thought, the log file seems to indicate that the permissions on
> \windows\system32\netapi32.dll are not correct. My systems show full
> control for the administrators group.


I liked your first guess more. ; )

Doing a manual install with /verbose logging might give more clues
about the implementation. Otherwise I suggest using ProcMon to
supplement the log messages. You can infer when an log message
was actually written (and hence see any preceding file and registry
accesses which might be related to it) by noting the WRITE length
and matching it with a log message's length (e.g. as seen using Notepad
with Wrap off and Status bar on).


FYI

Robert
---