Microsoft Windows Vista Community Forums - Vistaheads
Recommended Download



Welcome to the Microsoft Windows Vista Community Forums - Vistaheads, YOUR Largest Resource for Windows Vista related information.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so , join our community today!

If you have any problems with the registration process or your account login, please contact us.

Driver Scanner

KB958644 fails with 0x80070005 Via Installer or run Natively

microsoft.public.windowsupdate






Speedup My PC
Reply
  #1 (permalink)  
Old 10-24-2008
sgtspeed
 

Posts: n/a
KB958644 fails with 0x80070005 Via Installer or run Natively
Installer and native install of this critical fix are failing with the above
code and here is the last entries in the KB958644.log file. The Windows is XP
Version 2002 at SP3:

25.204: Copied file: C:\WINDOWS\system32\netapi32.dll
25.360: Copied file (delayed): C:\WINDOWS\system32\SET64C.tmp
25.360: Copied file: C:\WINDOWS\system32\DllCache\netapi32.dll
25.547: Copied file: c:\windows\$hf_mig$\KB958644\SP3QFE\netapi32.dll
25.657: DoInstllation: UpdSpCommitFileQueue for FileQueue failed: 0x5
25.766: Access is denied.
25.766: KB958644 installation did not complete.

I even shutdown all firewall and security products with no change to the
errors given.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 10-25-2008
Jim
 

Posts: n/a
Re: KB958644 fails with 0x80070005 Via Installer or run Natively

"sgtspeed" <sgtspeed@discussions.microsoft.com> wrote in message
news:558D695E-22C1-4522-B326-C4475B18A2AD@microsoft.com...
> Installer and native install of this critical fix are failing with the
> above
> code and here is the last entries in the KB958644.log file. The Windows is
> XP
> Version 2002 at SP3:
>
> 25.204: Copied file: C:\WINDOWS\system32\netapi32.dll
> 25.360: Copied file (delayed): C:\WINDOWS\system32\SET64C.tmp
> 25.360: Copied file: C:\WINDOWS\system32\DllCache\netapi32.dll
> 25.547: Copied file: c:\windows\$hf_mig$\KB958644\SP3QFE\netapi32.dll
> 25.657: DoInstllation: UpdSpCommitFileQueue for FileQueue failed: 0x5
> 25.766: Access is denied.
> 25.766: KB958644 installation did not complete.
>
> I even shutdown all firewall and security products with no change to the
> errors given.

On my computer, the KB958644 log file follows the DoInstallation: label with

27.156: ---- Old Information In The Registry ------
27.172: Source:C:\WINDOWS\system32\SETDA7B.tmp (5.1.2600.5694)
27.172: Destination:C:\WINDOWS\system32\netapi32.dll (5.1.2600.5512)
27.172: ---- New Information In The Registry ------
27.172: Source:C:\WINDOWS\system32\SETDA7B.tmp (5.1.2600.5694)
27.172: Destination:C:\WINDOWS\system32\netapi32.dll (5.1.2600.5512)

I do not understand this very well, but it would be interesting to find the
place in the registry which references the dll. It seems that the update is
trying to replace netapi32.dll but cannot.
Jim


Reply With Quote
  #3 (permalink)  
Old 10-25-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: KB958644 fails with 0x80070005 Via Installer or run Natively
Log on as Administrator & try again; or...

Open a free support incident ASAP!!

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB958644).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

sgtspeed wrote:
> Installer and native install of this critical fix are failing with the
> above
> code and here is the last entries in the KB958644.log file. The Windows is
> XP Version 2002 at SP3:
>
> 25.204: Copied file: C:\WINDOWS\system32\netapi32.dll
> 25.360: Copied file (delayed): C:\WINDOWS\system32\SET64C.tmp
> 25.360: Copied file: C:\WINDOWS\system32\DllCache\netapi32.dll
> 25.547: Copied file: c:\windows\$hf_mig$\KB958644\SP3QFE\netapi32.dll
> 25.657: DoInstllation: UpdSpCommitFileQueue for FileQueue failed: 0x5
> 25.766: Access is denied.
> 25.766: KB958644 installation did not complete.
>
> I even shutdown all firewall and security products with no change to the
> errors given.


Reply With Quote
  #4 (permalink)  
Old 10-25-2008
Jim
 

Posts: n/a
Re: KB958644 fails with 0x80070005 Via Installer or run Natively

"Jim" <j.n@invalid.invalid> wrote in message
news:%23Rt2GHjNJHA.3804@TK2MSFTNGP03.phx.gbl...
>
> "sgtspeed" <sgtspeed@discussions.microsoft.com> wrote in message
> news:558D695E-22C1-4522-B326-C4475B18A2AD@microsoft.com...
>> Installer and native install of this critical fix are failing with the
>> above
>> code and here is the last entries in the KB958644.log file. The Windows
>> is XP
>> Version 2002 at SP3:
>>
>> 25.204: Copied file: C:\WINDOWS\system32\netapi32.dll
>> 25.360: Copied file (delayed): C:\WINDOWS\system32\SET64C.tmp
>> 25.360: Copied file: C:\WINDOWS\system32\DllCache\netapi32.dll
>> 25.547: Copied file: c:\windows\$hf_mig$\KB958644\SP3QFE\netapi32.dll
>> 25.657: DoInstllation: UpdSpCommitFileQueue for FileQueue failed: 0x5
>> 25.766: Access is denied.
>> 25.766: KB958644 installation did not complete.
>>
>> I even shutdown all firewall and security products with no change to the
>> errors given.

> On my computer, the KB958644 log file follows the DoInstallation: label
> with
>
> 27.156: ---- Old Information In The Registry ------
> 27.172: Source:C:\WINDOWS\system32\SETDA7B.tmp (5.1.2600.5694)
> 27.172: Destination:C:\WINDOWS\system32\netapi32.dll (5.1.2600.5512)
> 27.172: ---- New Information In The Registry ------
> 27.172: Source:C:\WINDOWS\system32\SETDA7B.tmp (5.1.2600.5694)
> 27.172: Destination:C:\WINDOWS\system32\netapi32.dll (5.1.2600.5512)
>
> I do not understand this very well, but it would be interesting to find
> the place in the registry which references the dll. It seems that the
> update is trying to replace netapi32.dll but cannot.
> Jim
>
>

On second thought, the log file seems to indicate that the permissions on
\windows\system32\netapi32.dll are not correct. My systems show full
control for the administrators group.
Jim


Reply With Quote
  #5 (permalink)  
Old 10-27-2008
ebratt
 

Posts: n/a
Re: KB958644 fails with 0x80070005 Via Installer or run Natively

I was having similar problems. I don't know exactly where in this
sequence of steps the update gods finally smiled upon me, but here's
what I did and what ultimately worked:
Install normally (w/Auto Install, this was causing my PC to reboot
every night for about two weeks until I got tired of this and tried to
figure out what was up!)
This always failed (even though the installer seemed to think it was
ok)
Tried manual download and install -- again, no luck.
Booted into Safe mode -- log in as Administrator -- Run manual KB patch
(Install says success ... but)
Reboot
Log in as myself -- Update Shield immediately reappears :-(.
Reboot - into Safe Mode -- Log in as Administrator
Tried the install again, a couple of times (I'm not sure exactly when,
but at some point, I could tell the installer wasn't doing anything).
Checked in Add/Remove programs -- sure enough, KB958644 now shows up as
installed.
Reboot -- into normal mode
Finally, success!
I'd suggest: Try boot to Safe mode -- Run the update/manual KB patch --
Then, reboot back into Safe mode (this may allow the re-boot sequence
complete, where it might not have, when I rebooted immediately back to
my own user ID -- even though I grant myself Administrator permissions).

Good luck!


--
ebratt
------------------------------------------------------------------------
ebratt's Profile: http://forums.techarena.in/members/ebratt.htm
View this thread: http://forums.techarena.in/windows-update/1060895.htm

http://forums.techarena.in

Reply With Quote
  #6 (permalink)  
Old 10-30-2008
Robert Aldwinckle
 

Posts: n/a
Re: KB958644 fails with 0x80070005 Via Installer or run Natively
"Jim" <j.n@invalid.invalid> wrote in message
news:etAOqarNJHA.5024@TK2MSFTNGP02.phx.gbl...
>
> "Jim" <j.n@invalid.invalid> wrote in message
> news:%23Rt2GHjNJHA.3804@TK2MSFTNGP03.phx.gbl...
>>
>> "sgtspeed" <sgtspeed@discussions.microsoft.com> wrote in message
>> news:558D695E-22C1-4522-B326-C4475B18A2AD@microsoft.com...
>>> Installer and native install of this critical fix are failing with the
>>> above
>>> code and here is the last entries in the KB958644.log file. The Windows
>>> is XP
>>> Version 2002 at SP3:
>>>
>>> 25.204: Copied file: C:\WINDOWS\system32\netapi32.dll
>>> 25.360: Copied file (delayed): C:\WINDOWS\system32\SET64C.tmp
>>> 25.360: Copied file: C:\WINDOWS\system32\DllCache\netapi32.dll
>>> 25.547: Copied file: c:\windows\$hf_mig$\KB958644\SP3QFE\netapi32.dll
>>> 25.657: DoInstllation: UpdSpCommitFileQueue for FileQueue failed: 0x5
>>> 25.766: Access is denied.
>>> 25.766: KB958644 installation did not complete.
>>>
>>> I even shutdown all firewall and security products with no change to the
>>> errors given.

>> On my computer, the KB958644 log file follows the DoInstallation: label
>> with
>>
>> 27.156: ---- Old Information In The Registry ------
>> 27.172: Source:C:\WINDOWS\system32\SETDA7B.tmp (5.1.2600.5694)
>> 27.172: Destination:C:\WINDOWS\system32\netapi32.dll (5.1.2600.5512)
>> 27.172: ---- New Information In The Registry ------
>> 27.172: Source:C:\WINDOWS\system32\SETDA7B.tmp (5.1.2600.5694)
>> 27.172: Destination:C:\WINDOWS\system32\netapi32.dll (5.1.2600.5512)
>>
>> I do not understand this very well, but it would be interesting to find
>> the place in the registry which references the dll. It seems that the
>> update is trying to replace netapi32.dll but cannot.



Usually the pair of file names is added to registry value
PendingFileRenameOperations. Then, when you boot the
required copy, rename, or delete will be performed.


>> Jim
>>
>>

> On second thought, the log file seems to indicate that the permissions on
> \windows\system32\netapi32.dll are not correct. My systems show full
> control for the administrators group.



I liked your first guess more. ; )

Doing a manual install with /verbose logging might give more clues
about the implementation. Otherwise I suggest using ProcMon to
supplement the log messages. You can infer when an log message
was actually written (and hence see any preceding file and registry
accesses which might be related to it) by noting the WRITE length
and matching it with a log message's length (e.g. as seen using Notepad
with Wrap off and Status bar on).


FYI

Robert
---


Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
RE: Installer 3.1 error 0x80070005 juanrusso_franca@hotmail.com microsoft.public.windowsupdate 0 10-06-2008 20:18
Re: Installer 3.1 error 0x80070005 juanrusso_franca@hotmail.com microsoft.public.windowsupdate 0 10-06-2008 20:17
Re: Installer 3.1 error 0x80070005 juanrusso_franca@hotmail.com microsoft.public.windowsupdate 0 10-06-2008 20:15
Re: Windows Update Fails - 0x80070005 Sainath , SMB KID microsoft.public.windowsupdate 1 09-19-2008 16:03
Backup Fails - Error 0x80070005 Access Denied Annie microsoft.public.windows.vista.general 5 01-13-2008 00:58




All times are GMT +1. The time now is 03:24.




Driver Scanner - Free Scan Now

Vistaheads.com is part of the Heads Network. See also XPHeads.com , Win7Heads.com and Win8Heads.com.


Design by Vjacheslav Trushkin for phpBBStyles.com.
Powered by vBulletin® Version 3.6.7
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.0 RC 2

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120