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Windows Updates XP Pro Failing

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 10-22-2008
nickmc
 

Posts: n/a
Windows Updates XP Pro Failing
HI,

I seem to have exhausted most of the online helps and suggestions on this
annoying windows updates failures. It is obviously an update that caused the
problems in the first place. I had 3 separate laptops to deal with one with
the update failure problems.
One that was okay until it did the latest batch of updates, it now fails.
And a brand new laptop that I ran updates on, first did the WGA updates then
did SP3 update, then updates following SP3 all okay until after the ones
installed after the full SP3 update. Now same problem as the others.

So now thanks to what is obviously a microsoft update I now have 3 laptops
that won't update windows. The new laptop is straight out of the box, first
thing done windows updates so no other software on their except manufacturers
stuff. All 3 laptops are of different manufacture.

Seems to be consistently error 0x80072EFD and

Have tried the suggested methods that have come up on these and other forums
and none have worked so far. The systems all are using standard microsoft
firewall, but nonetheless I've followed
http://support.microsoft.com/kb/836941 suggestions and the problems remain.

Help anyone..
--
just keep swimming..........
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  #2 (permalink)  
Old 10-22-2008
MowGreen [MVP]
 

Posts: n/a
Re: Windows Updates XP Pro Failing
The updates fail to *install* or they are never downloaded from the
update servers ?
Where did you get the impression that the systems will not update due to
the 0x80072EFD error ? That error indicates that there's a connection
issue: ERROR_INTERNET_CANNOT_CONNECT
The attempt to connect to the server failed.

Check the WindowsUpdate.logs of all of the systems to see if there is a
common FATAL error present. Or, a common WARNING error:

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

If the issue is just related to the installation of the updates, see:
http://support.microsoft.com/kb/943144
and do Method 1.

Are the 3 systems on a broadband wireless network ? If yes, hook one up
directly to the broadband modem and see if it can update.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



nickmc wrote:

> HI,
>
> I seem to have exhausted most of the online helps and suggestions on this
> annoying windows updates failures. It is obviously an update that caused the
> problems in the first place. I had 3 separate laptops to deal with one with
> the update failure problems.
> One that was okay until it did the latest batch of updates, it now fails.
> And a brand new laptop that I ran updates on, first did the WGA updates then
> did SP3 update, then updates following SP3 all okay until after the ones
> installed after the full SP3 update. Now same problem as the others.
>
> So now thanks to what is obviously a microsoft update I now have 3 laptops
> that won't update windows. The new laptop is straight out of the box, first
> thing done windows updates so no other software on their except manufacturers
> stuff. All 3 laptops are of different manufacture.
>
> Seems to be consistently error 0x80072EFD and
>
> Have tried the suggested methods that have come up on these and other forums
> and none have worked so far. The systems all are using standard microsoft
> firewall, but nonetheless I've followed
> http://support.microsoft.com/kb/836941 suggestions and the problems remain.
>
> Help anyone..

Reply With Quote
  #3 (permalink)  
Old 10-22-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Windows Updates XP Pro Failing
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

nickmc wrote:
> HI,
>
> I seem to have exhausted most of the online helps and suggestions on this
> annoying windows updates failures. It is obviously an update that caused
> the
> problems in the first place. I had 3 separate laptops to deal with one
> with
> the update failure problems.
> One that was okay until it did the latest batch of updates, it now fails.
> And a brand new laptop that I ran updates on, first did the WGA updates
> then
> did SP3 update, then updates following SP3 all okay until after the ones
> installed after the full SP3 update. Now same problem as the others.
>
> So now thanks to what is obviously a microsoft update I now have 3 laptops
> that won't update windows. The new laptop is straight out of the box,
> first
> thing done windows updates so no other software on their except
> manufacturers stuff. All 3 laptops are of different manufacture.
>
> Seems to be consistently error 0x80072EFD and
>
> Have tried the suggested methods that have come up on these and other
> forums
> and none have worked so far. The systems all are using standard microsoft
> firewall, but nonetheless I've followed
> http://support.microsoft.com/kb/836941 suggestions and the problems
> remain.
>
> Help anyone..


Reply With Quote
  #4 (permalink)  
Old 10-24-2008
nickmc
 

Posts: n/a
Re: Windows Updates XP Pro Failing
That is indeed the error, 0x80072efd.

The internet connection is fine. ALL other attempts to access any other
website is fine as is accessing the windows update site. However, the updates
fail with the above error. I have followed all the traces I can find
regarding this error and followed all of those "fixes" so far and none have
worked.

Again, the third laptop was "out of the box" new. All updates worked fine up
until completion of service pack 3 update. After this updates don't work all
same error. What has changed prior to the fault occurring - on the out of the
box laptop ONLY service pack 3 updates!!




--
just keep swimming..........


"MowGreen [MVP]" wrote:

> The updates fail to *install* or they are never downloaded from the
> update servers ?
> Where did you get the impression that the systems will not update due to
> the 0x80072EFD error ? That error indicates that there's a connection
> issue: ERROR_INTERNET_CANNOT_CONNECT
> The attempt to connect to the server failed.
>
> Check the WindowsUpdate.logs of all of the systems to see if there is a
> common FATAL error present. Or, a common WARNING error:
>
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
> If the issue is just related to the installation of the updates, see:
> http://support.microsoft.com/kb/943144
> and do Method 1.
>
> Are the 3 systems on a broadband wireless network ? If yes, hook one up
> directly to the broadband modem and see if it can update.
>
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> nickmc wrote:
>
> > HI,
> >
> > I seem to have exhausted most of the online helps and suggestions on this
> > annoying windows updates failures. It is obviously an update that caused the
> > problems in the first place. I had 3 separate laptops to deal with one with
> > the update failure problems.
> > One that was okay until it did the latest batch of updates, it now fails.
> > And a brand new laptop that I ran updates on, first did the WGA updates then
> > did SP3 update, then updates following SP3 all okay until after the ones
> > installed after the full SP3 update. Now same problem as the others.
> >
> > So now thanks to what is obviously a microsoft update I now have 3 laptops
> > that won't update windows. The new laptop is straight out of the box, first
> > thing done windows updates so no other software on their except manufacturers
> > stuff. All 3 laptops are of different manufacture.
> >
> > Seems to be consistently error 0x80072EFD and
> >
> > Have tried the suggested methods that have come up on these and other forums
> > and none have worked so far. The systems all are using standard microsoft
> > firewall, but nonetheless I've followed
> > http://support.microsoft.com/kb/836941 suggestions and the problems remain.
> >
> > Help anyone..

>

Reply With Quote
  #5 (permalink)  
Old 10-24-2008
nickmc
 

Posts: n/a
Re: Windows Updates XP Pro Failing
Hi Thanks,

I have gone through all of your items, had already done the troubleshooting
one all the way through, but did it all again, no change. Point 1, 3a and 3b
done no change. This error has none of the characteristics from point 2 so
did not carry this out.

I have logged an online support call.

Nick
--
just keep swimming..........


"PA Bear [MS MVP]" wrote:

> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/kb/906602
>
> 1. See the "Need more help? Tell us what problem you are having" section of
> http://support.microsoft.com/ph/6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/kb/822798
>
> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> associated with the download/install.
>
> How to read the WindowsUpdate.log file
> http://support.microsoft.com/kb/902093
>
> 3b. Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and Support
> link in left pane > Solve problems on your own.
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> nickmc wrote:
> > HI,
> >
> > I seem to have exhausted most of the online helps and suggestions on this
> > annoying windows updates failures. It is obviously an update that caused
> > the
> > problems in the first place. I had 3 separate laptops to deal with one
> > with
> > the update failure problems.
> > One that was okay until it did the latest batch of updates, it now fails.
> > And a brand new laptop that I ran updates on, first did the WGA updates
> > then
> > did SP3 update, then updates following SP3 all okay until after the ones
> > installed after the full SP3 update. Now same problem as the others.
> >
> > So now thanks to what is obviously a microsoft update I now have 3 laptops
> > that won't update windows. The new laptop is straight out of the box,
> > first
> > thing done windows updates so no other software on their except
> > manufacturers stuff. All 3 laptops are of different manufacture.
> >
> > Seems to be consistently error 0x80072EFD and
> >
> > Have tried the suggested methods that have come up on these and other
> > forums
> > and none have worked so far. The systems all are using standard microsoft
> > firewall, but nonetheless I've followed
> > http://support.microsoft.com/kb/836941 suggestions and the problems
> > remain.
> >
> > Help anyone..

>
>

Reply With Quote
  #6 (permalink)  
Old 10-24-2008
MowGreen [MVP]
 

Posts: n/a
Re: Windows Updates XP Pro Failing
The internet connection may be fine but the systems are having an issue
with the connection to the *update servers*.
Which is why I inquired about a wireless network being involved, which
you chose not to respond to.
Nor did you respond to this :

> The updates fail to *install* or they are never downloaded from the update servers ?


Nor did you check the WindowsUpdate.log, as requested to.
So, we'll let CSS assist you with the issue and hope you provide the
needed responses to them.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============




nickmc wrote:

> That is indeed the error, 0x80072efd.
>
> The internet connection is fine. ALL other attempts to access any other
> website is fine as is accessing the windows update site. However, the updates
> fail with the above error. I have followed all the traces I can find
> regarding this error and followed all of those "fixes" so far and none have
> worked.
>
> Again, the third laptop was "out of the box" new. All updates worked fine up
> until completion of service pack 3 update. After this updates don't work all
> same error. What has changed prior to the fault occurring - on the out of the
> box laptop ONLY service pack 3 updates!!
>
>
>
>

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