For both updates...
How to troubleshoot failures updating your Office installation from the
Office Update Web site:
For KB955466 only...
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB955466)
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Peter Deniet wrote:
> Up until this last update, all updates have installed without a problem.
> This time, there were two of the 11 updates that failed to install. They
> are KB955466 and KB957257, if it matters.
> What can I do to help these get installed?