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Error code 0x4397

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 10-10-2008
PeterCat
 

Posts: n/a
Error code 0x4397
I keep getting this error code when trying to install Security Update for
Microsoft Office PowerPoint Viewer 2003 (KB956500). I've tried searching
Microsoft for help but with no results.
I only have Windows Firewall running so I'm assuming that won't be blocking
the installation. I've tried downloading the update .exe file and that fails
too. Obviously, I've tried things like rebooting and running the update
before opening any applications - same result.
Can anyone help, please?

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  #2 (permalink)  
Old 10-11-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Error code 0x4397
1. Uninstall PowerPoint Viewer (PPV) 2003 via Add/Remove Programs.

2. Install PPV 2007 SP1 manually:
http://www.microsoft.com/Downloads/d...C-3E151E4DC790
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

PeterCat wrote:
> I keep getting this error code when trying to install Security Update for
> Microsoft Office PowerPoint Viewer 2003 (KB956500). I've tried searching
> Microsoft for help but with no results.
> I only have Windows Firewall running so I'm assuming that won't be
> blocking
> the installation. I've tried downloading the update .exe file and that
> fails
> too. Obviously, I've tried things like rebooting and running the update
> before opening any applications - same result.
> Can anyone help, please?


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  #3 (permalink)  
Old 10-11-2008
PeterCat
 

Posts: n/a
Re: Error code 0x4397
Thanks for that! I found I had to add one more step:

1a. Install PPV 2007 manually:
http://www.microsoft.com/downloads/d...displaylang=en


"PA Bear [MS MVP]" wrote:

> 1. Uninstall PowerPoint Viewer (PPV) 2003 via Add/Remove Programs.
>
> 2. Install PPV 2007 SP1 manually:
> http://www.microsoft.com/Downloads/d...C-3E151E4DC790
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> PeterCat wrote:
> > I keep getting this error code when trying to install Security Update for
> > Microsoft Office PowerPoint Viewer 2003 (KB956500). I've tried searching
> > Microsoft for help but with no results.
> > I only have Windows Firewall running so I'm assuming that won't be
> > blocking
> > the installation. I've tried downloading the update .exe file and that
> > fails
> > too. Obviously, I've tried things like rebooting and running the update
> > before opening any applications - same result.
> > Can anyone help, please?

>
>

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  #4 (permalink)  
Old 10-12-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Error code 0x4397
YW. Others have said that they were able to install PPV 2007 SP1 without
having to install PPV 2007 first. YMMV, obviously.

PeterCat wrote:
> Thanks for that! I found I had to add one more step:
>
> 1a. Install PPV 2007 manually:
> http://www.microsoft.com/downloads/d...displaylang=en
>
>
> "PA Bear [MS MVP]" wrote:
>
>> 1. Uninstall PowerPoint Viewer (PPV) 2003 via Add/Remove Programs.
>>
>> 2. Install PPV 2007 SP1 manually:
>> http://www.microsoft.com/Downloads/d...C-3E151E4DC790
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> PeterCat wrote:
>>> I keep getting this error code when trying to install Security Update
>>> for
>>> Microsoft Office PowerPoint Viewer 2003 (KB956500). I've tried searching
>>> Microsoft for help but with no results.
>>> I only have Windows Firewall running so I'm assuming that won't be
>>> blocking
>>> the installation. I've tried downloading the update .exe file and that
>>> fails
>>> too. Obviously, I've tried things like rebooting and running the update
>>> before opening any applications - same result.
>>> Can anyone help, please?


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  #5 (permalink)  
Old 11-17-2008
Adak
 

Posts: n/a
Re: Error code 0x4397


"PA Bear [MS MVP]" wrote:

> 1. Uninstall PowerPoint Viewer (PPV) 2003 via Add/Remove Programs.
>
> 2. Install PPV 2007 SP1 manually:
> http://www.microsoft.com/Downloads/d...C-3E151E4DC790
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> PeterCat wrote:
> > I keep getting this error code when trying to install Security Update for
> > Microsoft Office PowerPoint Viewer 2003 (KB956500). I've tried searching
> > Microsoft for help but with no results.
> > I only have Windows Firewall running so I'm assuming that won't be
> > blocking
> > the installation. I've tried downloading the update .exe file and that
> > fails
> > too. Obviously, I've tried things like rebooting and running the update
> > before opening any applications - same result.
> > Can anyone help, please?

>
> The suggested fix worked great for me. Thanks

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  #6 (permalink)  
Old 09-24-2009
RJ
 

Posts: n/a
RE: Error code 0x4397
PeterCat thank you I was searching everywhere to get help.

"PeterCat" wrote:

> I keep getting this error code when trying to install Security Update for
> Microsoft Office PowerPoint Viewer 2003 (KB956500). I've tried searching
> Microsoft for help but with no results.
> I only have Windows Firewall running so I'm assuming that won't be blocking
> the installation. I've tried downloading the update .exe file and that fails
> too. Obviously, I've tried things like rebooting and running the update
> before opening any applications - same result.
> Can anyone help, please?
>

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