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Failed installation of three updates

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 10-08-2008
Marie
 

Posts: n/a
Failed installation of three updates
1. Windows Genuine Advantage Notification (KB905474)

2. Definition Update for Windows Defender KB915597 (Definition 1.45.280.0) [
six times to within the last 30 minutes. Since I have been working on this
problem.]

3. Windows XP Service Pack 3 (KB936929) [tried three times]

I have deleted all files found in C:\Windows\SoftwareDistribution\Download
twice. I still get failed installations.
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  #2 (permalink)  
Old 10-08-2008
Shenan Stanley
 

Posts: n/a
Re: Failed installation of three updates
Marie wrote:
> 1. Windows Genuine Advantage Notification (KB905474)
>
> 2. Definition Update for Windows Defender KB915597 (Definition
> 1.45.280.0) [ six times to within the last 30 minutes. Since I have
> been working on this problem.]
>
> 3. Windows XP Service Pack 3 (KB936929) [tried three times]
>
> I have deleted all files found in
> C:\Windows\SoftwareDistribution\Download twice. I still get failed
> installations.


Not much to go on.

You only told us which updates are failing - but not much else.

You only told us indirectly what Operating System you are running - and I
suppose we could assume it already has SP1a or greater installed on it...?

Just so we know what you have done - I suggest the following before coming
back and asking further questions:

Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer Windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Log on as an user with administrative rights and open Internet Explorer and
visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...

Once the scan is done, select all the critical, any of the optional software
updates you want and *none* of the option hardware updates and install them.
Reboot again.


If all that fails for you, get this:
(Thanks to MowGreen!)

- Download and *save*: AU Check (v78)
http://www.codeplex.com/aureset/Rele...eleaseId=17263

- Once the download completes, close all open browsers and programs.

- Physically disconnect the system from the Internet for now (pull the
wire.)

- TOTALLY disable the installed antivirus/security suite**
Either read the UserGuide/Help file included with the product or visit
the manufacturer's web site so that *all* services and processes are
stopped.

- Since the system needs to be re-connected to the net/network, enable
the native Windows firewall for now (Disable any third party firewalls.)
1.Click Start, click Run, type Firewall.cpl, and then click OK.
2.On the General tab, click On (recommended), and then click OK.

- Connect the machine physically back to the Internet.

- Install au_check_v78_codeplex.exe now. Be patient as the operation can
take some time.

- Reboot.

**Re-enable the installed AV/security suite [if a 3rd party firewall was
disabled, re-enable that too, then disable the native Windows firewall.]

- Log on as an user with administrative rights and open Internet Explorer
and
visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...

- Once the scan is done, select all the critical, any of the optional
software
updates you want and *none* of the option hardware updates and install them.
Reboot again.

Come back and let us know of any errors you encountered - verbatim. Don't
try to RECALL as you go - but write down the errors word-for-word. ;-)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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  #3 (permalink)  
Old 10-09-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Failed installation of three updates
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/def...spx?gprid=1173 | select "Windows
XP" then select "Windows XP Service Pack 3"
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Marie wrote:
> 1. Windows Genuine Advantage Notification (KB905474)
>
> 2. Definition Update for Windows Defender KB915597 (Definition 1.45.280.0)
> [
> six times to within the last 30 minutes. Since I have been working on this
> problem.]
>
> 3. Windows XP Service Pack 3 (KB936929) [tried three times]
>
> I have deleted all files found in C:\Windows\SoftwareDistribution\Download
> twice. I still get failed installations.


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