wuauclt.exe error

MowGreen....we tired the solution provided but we are still having an issue.
Our issue however is a bit different from what I'm seeing here.

We think that the wuauclt.exe is actually a virus. We keep getting the
wuauclt.exe has encountered an error...... and when we click don't send the
report, we just get a blank screen, no icons, nothing. I can do the
Ctl-Alt-Del and bring up task manager and start programs from there, but how
do I get my screen back and all the desktop icons, start button etc.
--
Many thanks,
Deb


"MowGreen [MVP]" wrote:

> Suggest you download the latest version of the Windows Update Agent:
> http://download.windowsupdate.com/v7...gent30-x86.exe
>
> Save it, do NOT run it, close the browser and any other open programs
> Now run "WindowsUpdateAgent30-x86.exe"
> If you get a message that the Update Agent is already installed, then go
> to Start > Run > click the Browse button
> Navigate to where WindowsUpdateAgent30-x86.exe is located and click on it
> Click the Open button
> At the Open: line, click once on "WindowsUpdateAgent30-x86.exe"
> It should be highlighted in blue
> Click just *after* the last quotation mark - "
> Push the Space Bar on the keyboard and type in
>
> /wuforce
> The command should now look like this
>
> "C:\<wherethefileislocated>\WindowsUpdateAgent 30-x86.exe" /wuforce
>
> [Notice the space after the last quotation mark]
> Click OK or press Enter
> Restart the system
> Did that resolve the issue ?
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>

"Deb" <dmillar59@hotmail.com> wrote in message
news:7849CF07-5BEE-4201-AB45-43BBC48C384A@microsoft.com...
> MowGreen....we tired the solution provided but we are still having an issue.
> Our issue however is a bit different from what I'm seeing here.


A good reason then to start a new thread and not just try to rename one
which is over a year old...

http://www.microsoft.com/communities...5-43bbc48c384a


>
> We think that the wuauclt.exe is actually a virus. We keep getting the
> wuauclt.exe has encountered an error...... and when we click don't send the
> report, we just get a blank screen, no icons, nothing. I can do the
> Ctl-Alt-Del and bring up task manager and start programs from there, but how
> do I get my screen back and all the desktop icons, start button etc.


Looks like explorer.exe isn't running? So, restart it...


---


> --
> Many thanks,
> Deb
>
>
> "MowGreen [MVP]" wrote:
>
>> Suggest you download the latest version of the Windows Update Agent:
>> http://download.windowsupdate.com/v7...gent30-x86.exe
>>
>> Save it, do NOT run it, close the browser and any other open programs
>> Now run "WindowsUpdateAgent30-x86.exe"
>> If you get a message that the Update Agent is already installed, then go
>> to Start > Run > click the Browse button
>> Navigate to where WindowsUpdateAgent30-x86.exe is located and click on it
>> Click the Open button
>> At the Open: line, click once on "WindowsUpdateAgent30-x86.exe"
>> It should be highlighted in blue
>> Click just *after* the last quotation mark - "
>> Push the Space Bar on the keyboard and type in
>>
>> /wuforce
>> The command should now look like this
>>
>> "C:\<wherethefileislocated>\WindowsUpdateAgent 30-x86.exe" /wuforce
>>
>> [Notice the space after the last quotation mark]
>> Click OK or press Enter
>> Restart the system
>> Did that resolve the issue ?
>>
>> MowGreen [MVP 2003-2007]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>