>> Do you have your MS Works CD?
If you do, insert the CD into the appropriate drive bay before attempting to
install the update again. Otherwise, open a free support incident for
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (i.e., KB956483).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which is
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
> I am running Windows XP SP3. The Works program came with the Sony Vaio
> laptop I am using
>> Always state your full Windows version (e.g., WinXP SP3; Vista SP1) when
>> posting to this newsgroup, please.
>> Did MS Works come preinstalled on your machine when you bought it? Do
>> have your MS Works CD?
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>> Murf59 wrote:
>>> Windows Update keeps wanting to download the Security Update for
>>> Works 8 (KB956483) It shows its installed but I have done it at least 2
>>> dozen times