Re: security update kb936181 wants to update despite all
well I looked for the "free" phone number and I did not find one (unless it
is the same one they charge you for... but there they ask you for your credit
card right away) do you have it?
I am talking about the updates that come on automatically. I have seen this
one for many days. It says downloaded successfully and then it does it again
So I went to the control panels in the add/delete programs (or whatever it
is called in VIsta) and looked up downloaded microsoft updates. There are a
whole bunch of them, but I did not find this one at all. So, I ask, where
did it go?
I did all that microsoft suggested (and some was a bit over my head).. but
to no avail. Also, somewhere microsoft said that if vista had been pre
installed, I should talk to the manufacturer. Done that, Dell people told me
to go ck microsoft knowledge articles and get the info there....nice eh? they
are playing ping pong and I am in the middle of it. In any case thanks for
trying to help.
"Harry Johnston [MVP]" wrote:
> dalibella wrote:
> > prefacing that I do know others have experienced the same problem (I have
> > read many posts regarding this), however I have done more or less everything
> > Microsoft suggested . Removed it and reinstalled it, including removing
> > msxml4.dll and reinstalling it with the kb936181. I even checked that the new
> > dll file was the version 4.20.9848.0 as they suggested. Nothing has worked so
> > far. Further, when I look in the downloaded updates this one does not show
> > at all. I am at my wits ends here. Often the suggestions offered are quite
> > complicated (such as going into DOS and making modifications to this
> > msxml4.dll). Further one cannot call a real person at Microsoft unless you
> > fork out $$$ ... totally ridiculous since the problem was not caused by the
> > consumer to begin with.
> Firstly, this is a security update so qualifies for free support from Microsoft.
> Are you talking about Automatic Updates or Windows Update?
> What do you mean exactly by "when I look in the downloaded updates"?