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Windows updates downloading but not installing

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  #1 (permalink)  
Old 09-26-2008
jeffk
 

Posts: n/a
Windows updates downloading but not installing
Just rebuilt a computer, no antivirus, no 3rd party software, just the
Windows Firewall. I can download all 99 high priority updates, but none of
them install, they all say fail. There are no error codes, there is nothing
in the "Review your update history" on the failures, and nothing in the event
viewer. What can I do to get these updates installed???
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  #2 (permalink)  
Old 09-26-2008
Shenan Stanley
 

Posts: n/a
Re: Windows updates downloading but not installing
jeffk wrote:
> Just rebuilt a computer, no antivirus, no 3rd party software, just
> the Windows Firewall. I can download all 99 high priority updates,
> but none of them install, they all say fail. There are no error
> codes, there is nothing in the "Review your update history" on the
> failures, and nothing in the event viewer. What can I do to get
> these updates installed???


Assuming Windows XP - this solution is posted here *a lot*...
(You may wish to start using Google to search for things before asking...)

First thing to try:
As many will tell you - ignore the title and symptoms listed in the article
referred to. Do method 1 and/or 2 and see if it fixes your issue
whether or not you repaired anything.

http://support.microsoft.com/kb/943144
Try method 1 and try to update*.
If fails - try method 2 and try to update*.

*try to update:
- Visit http://windowsupdate.microsoft.com/
- If it asks you to install anything before you see a selection of "Custom"
or "Express" - do so.
- Once you see the "Custom" or "Express" selection, choose "Custom".
- Scan for updates.
- When it lists what it finds - install the critical ones.
- You are generally safe doing the Optional Software Updates. I suggest
avoiding the Optional Hardware Updates completely.


Second thing to try:
http://www.codeplex.com/aureset


Third thing to try:
Get Dial-a-Fix:
http://wiki.djlizard.net/Dial-a-fix

Use its options to fix:
- Windows Installer
- Windows Update
- All the Registration Center options.

Turn off the "Empty System32\Catroot 2"
Do NOT do "Flush SoftwareDistribution".

Then click "GO" and wait until it is done... Reboot will be needed.

- Download/Install Windows Update v3.
http://go.microsoft.com/fwlink/?LinkID=91237
(You *may* need to install it using the command line switch "/wuforce"
right after the reboot - immediately after logging in.)

- Reboot.
- Visit http://windowsupdate.microsoft.com/ and scan for/install updates.


Usually - method one from the first suggestion fixes the issue.
Sometimes they have to proceed to method two from the first suggestion.

Less seldom - but it does happen - only the tool from the second suggestion
will work - although the first suggestion is contained within the second in
many ways (as well as some of the third.)

And the third suggestion is there because before there was a suggestion (1)
and a suggestion (2) - the third was the best bet and worked in most cases.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Reply With Quote
  #3 (permalink)  
Old 09-26-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Windows updates downloading but not installing
CrystalBall© sez...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you perform a new Windows XP
installation or you repair a Windows XP installation
http://support.microsoft.com/kb/943144

=================================

HOW TO get WinXP SP1 fully patched:

1. Download & save to your desktop:
http://www.microsoft.com/downloads/d...8-1e1555d4f3d4

[Yes, you can skip WinXP SP2 altogether.]

2. Read & heed:
http://msmvps.com/blogs/harrywaldron...tallation.aspx

3. Logged in as Administrator, if necessary, double-click on the saved file
to install WinXP SP3*. Follow all prompts, be patient, and reboot twice.

4. Do Resolution Method 2 here (trust me):
http://support.microsoft.com/kb/943144

5. Go to Windows Update | Install any required software then click on
CONTINUE | Select CUSTOM and scan | Install any critical security updates
offered. Again, follow all prompts.

[I do NOT recommend installing IE7 via Windows Update.]

6. Make certain that Automatic Updates is enabled; cf.
http://support.microsoft.com/kb/306525

Addtional References:

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/def...spx?gprid=1173 | select "Windows
XP" then select "Windows XP Service Pack 3"

Protect Your PC!
http://www.microsoft.com/athome/secu...r/default.mspx

Learn how to protect your PC by taking three simple steps
http://www.microsoft.com/downloads/d...6-602954130D38
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

jeffk wrote:
> Just rebuilt a computer, no antivirus, no 3rd party software, just the
> Windows Firewall. I can download all 99 high priority updates, but none
> of
> them install, they all say fail. There are no error codes, there is
> nothing
> in the "Review your update history" on the failures, and nothing in the
> event viewer. What can I do to get these updates installed???


Reply With Quote
  #4 (permalink)  
Old 09-26-2008
jeffk
 

Posts: n/a
Re: Windows updates downloading but not installing
I've done all of them listed below except the codeplex. Ran the AUReset and
now they are installing. This is the first time I've seen AUReset. Thank
you for that.

"Shenan Stanley" wrote:

> jeffk wrote:
> > Just rebuilt a computer, no antivirus, no 3rd party software, just
> > the Windows Firewall. I can download all 99 high priority updates,
> > but none of them install, they all say fail. There are no error
> > codes, there is nothing in the "Review your update history" on the
> > failures, and nothing in the event viewer. What can I do to get
> > these updates installed???

>
> Assuming Windows XP - this solution is posted here *a lot*...
> (You may wish to start using Google to search for things before asking...)
>
> First thing to try:
> As many will tell you - ignore the title and symptoms listed in the article
> referred to. Do method 1 and/or 2 and see if it fixes your issue
> whether or not you repaired anything.
>
> http://support.microsoft.com/kb/943144
> Try method 1 and try to update*.
> If fails - try method 2 and try to update*.
>
> *try to update:
> - Visit http://windowsupdate.microsoft.com/
> - If it asks you to install anything before you see a selection of "Custom"
> or "Express" - do so.
> - Once you see the "Custom" or "Express" selection, choose "Custom".
> - Scan for updates.
> - When it lists what it finds - install the critical ones.
> - You are generally safe doing the Optional Software Updates. I suggest
> avoiding the Optional Hardware Updates completely.
>
>
> Second thing to try:
> http://www.codeplex.com/aureset
>
>
> Third thing to try:
> Get Dial-a-Fix:
> http://wiki.djlizard.net/Dial-a-fix
>
> Use its options to fix:
> - Windows Installer
> - Windows Update
> - All the Registration Center options.
>
> Turn off the "Empty System32\Catroot 2"
> Do NOT do "Flush SoftwareDistribution".
>
> Then click "GO" and wait until it is done... Reboot will be needed.
>
> - Download/Install Windows Update v3.
> http://go.microsoft.com/fwlink/?LinkID=91237
> (You *may* need to install it using the command line switch "/wuforce"
> right after the reboot - immediately after logging in.)
>
> - Reboot.
> - Visit http://windowsupdate.microsoft.com/ and scan for/install updates.
>
>
> Usually - method one from the first suggestion fixes the issue.
> Sometimes they have to proceed to method two from the first suggestion.
>
> Less seldom - but it does happen - only the tool from the second suggestion
> will work - although the first suggestion is contained within the second in
> many ways (as well as some of the third.)
>
> And the third suggestion is there because before there was a suggestion (1)
> and a suggestion (2) - the third was the best bet and worked in most cases.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

Reply With Quote
  #5 (permalink)  
Old 09-26-2008
Anshul
 

Posts: n/a
Re: Windows updates downloading but not installing
Hello,

I have tried everything which has been mentioned by Shenan and still my
issue hasn't been resolved. Now before I opt for the last option (Take backup
and format the HDD with Win XP SP2 CD), is there any other solution which I
can go in for?

Problem: I had repaired my laptop containing Win XP SP3/ IE 7 and other s/w.
The machine was loaded too much so I wanted to take off those applications
which are not necessary. My system got screwed up after I tried to uninstall
IE7 to go back to IE6 and lot of system files got corrupted like sound,
mspaint, iexplore.exe etc. to name a few. The system restore utility failed
even when I created a restore point before performing this maintenance. While
searching for the solution of my problems, I found tht the problem happens in
SP3 after during switch over frm IE7 to IE6.
Solution Steps followed till now:
Method 1: Does not work. All 93 critical updates get downloaded but they do
not get installed. I don't get any error.
Method 2: Codeplex. It cleared all the download history & files and I had to
download all the critical updates again. They failed again during
installation.
Method 3: No change to the error after I executed Dial-a-fix utility.
Also tried installing latest Windows Update v3. Got msg tht Windows update
agent i already running on this system.
Progress till now: Only 2 critical updates have been installed out of 93
while performing these steps. After complete download, Windows update seems
tht it is installing files in the backgorund, but nothing happens after
waiting for long time. The update process runs in the memory and then
finishes after sometime.
-----------------------------------------------------------------------------------------------

"jeffk" wrote:

> I've done all of them listed below except the codeplex. Ran the AUReset and
> now they are installing. This is the first time I've seen AUReset. Thank
> you for that.
>
> "Shenan Stanley" wrote:
>
> > jeffk wrote:
> > > Just rebuilt a computer, no antivirus, no 3rd party software, just
> > > the Windows Firewall. I can download all 99 high priority updates,
> > > but none of them install, they all say fail. There are no error
> > > codes, there is nothing in the "Review your update history" on the
> > > failures, and nothing in the event viewer. What can I do to get
> > > these updates installed???

> >
> > Assuming Windows XP - this solution is posted here *a lot*...
> > (You may wish to start using Google to search for things before asking...)
> >
> > First thing to try:
> > As many will tell you - ignore the title and symptoms listed in the article
> > referred to. Do method 1 and/or 2 and see if it fixes your issue
> > whether or not you repaired anything.
> >
> > http://support.microsoft.com/kb/943144
> > Try method 1 and try to update*.
> > If fails - try method 2 and try to update*.
> >
> > *try to update:
> > - Visit http://windowsupdate.microsoft.com/
> > - If it asks you to install anything before you see a selection of "Custom"
> > or "Express" - do so.
> > - Once you see the "Custom" or "Express" selection, choose "Custom".
> > - Scan for updates.
> > - When it lists what it finds - install the critical ones.
> > - You are generally safe doing the Optional Software Updates. I suggest
> > avoiding the Optional Hardware Updates completely.
> >
> >
> > Second thing to try:
> > http://www.codeplex.com/aureset
> >
> >
> > Third thing to try:
> > Get Dial-a-Fix:
> > http://wiki.djlizard.net/Dial-a-fix
> >
> > Use its options to fix:
> > - Windows Installer
> > - Windows Update
> > - All the Registration Center options.
> >
> > Turn off the "Empty System32\Catroot 2"
> > Do NOT do "Flush SoftwareDistribution".
> >
> > Then click "GO" and wait until it is done... Reboot will be needed.
> >
> > - Download/Install Windows Update v3.
> > http://go.microsoft.com/fwlink/?LinkID=91237
> > (You *may* need to install it using the command line switch "/wuforce"
> > right after the reboot - immediately after logging in.)
> >
> > - Reboot.
> > - Visit http://windowsupdate.microsoft.com/ and scan for/install updates.
> >
> >
> > Usually - method one from the first suggestion fixes the issue.
> > Sometimes they have to proceed to method two from the first suggestion.
> >
> > Less seldom - but it does happen - only the tool from the second suggestion
> > will work - although the first suggestion is contained within the second in
> > many ways (as well as some of the third.)
> >
> > And the third suggestion is there because before there was a suggestion (1)
> > and a suggestion (2) - the third was the best bet and worked in most cases.
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> >

Reply With Quote
  #6 (permalink)  
Old 09-27-2008
Shenan Stanley
 

Posts: n/a
Re: Windows updates downloading but not installing
Anshul wrote:
> I have tried everything which has been mentioned by Shenan and
> still my issue hasn't been resolved. Now before I opt for the last
> option (Take backup and format the HDD with Win XP SP2 CD), is
> there any other solution which I can go in for?
>
> Problem: I had repaired my laptop containing Win XP SP3/ IE 7 and
> other s/w. The machine was loaded too much so I wanted to take off
> those applications which are not necessary. My system got screwed
> up after I tried to uninstall IE7 to go back to IE6 and lot of
> system files got corrupted like sound, mspaint, iexplore.exe etc.
> to name a few. The system restore utility failed even when I
> created a restore point before performing this maintenance. While
> searching for the solution of my problems, I found tht the problem
> happens in SP3 after during switch over frm IE7 to IE6.
> Solution Steps followed till now:
> Method 1: Does not work. All 93 critical updates get downloaded but
> they do not get installed. I don't get any error.
> Method 2: Codeplex. It cleared all the download history & files and
> I had to download all the critical updates again. They failed again
> during installation.
> Method 3: No change to the error after I executed Dial-a-fix
> utility.
> Also tried installing latest Windows Update v3. Got msg tht Windows
> update agent i already running on this system.
> Progress till now: Only 2 critical updates have been installed out
> of 93 while performing these steps. After complete download,
> Windows update seems tht it is installing files in the backgorund,
> but nothing happens after waiting for long time. The update process
> runs in the memory and then finishes after sometime.


You missed something then...

"Also tried installing latest Windows Update v3. Got msg tht Windows update
agent i already running on this system."

The /WUFORCE command line.

See the instructions for reinstalling it again:
- Reboot.
- Download/Install the latest Windows Update.
http://go.microsoft.com/fwlink/?LinkID=91237
(You *may* need to install it using the command line switch "/wuforce"
right after the reboot - immediately after logging in.)
- Reboot.

If you are unsure what that means - here is the exact steps - one by one - I
suggest you do.

I realize you may have done all of this - I am giving you the exact steps to
follow, which I suggest you print and follow as given, in hopes that if you
follow them in this order and do them as instructed - you will get the
results you desire.


1. Reboot.

2. Logon as a user with administrative rights.

3. Start button --> RUN --> type in:

net stop wuauserv

---> Click OK.

4. Wait 30 seconds.

5. Start button --> RUN --> type in:

regsvr32 %windir%\system32\wups2.dll

---> Click OK.

6. Wait 15 seconds.

7. Start button --> RUN --> type in:

net start wuauserv

---> Click OK.

8. Wait 30 seconds.

9. Reboot.

10. Logon as a user with administrative rights.

11. Download the latest windows update agent:

http://go.microsoft.com/fwlink/?LinkID=91237

Saving it to the root of your C:\ drive.

12. Close Internet Explorer.

13. Start button --> RUN --> type in:

cmd /k c:\windowsupdateagent30-x86.exe /wuforce

---> Click OK.

14. When asked, click NEXT.

15. Select the "I Agree" radio button and click NEXT.

16. Wait while it copies files/updates the registry.

17. Click on FINISH.

18. Reboot.

19. Logon as a user with administrative rights.


** This part assumes you have restored IE6 on your computer. If you have
not and you actually have IE7 - then you can skip to step 23.

20. Download the IE6 installer:

http://www.microsoft.com/downloads/d...DisplayLang=en

21. Run and install IE6 (Close Internet Explorer before doing this, of
course.)

22. Reboot.

-- END IE6 installation --


** If you did not have IE6 on your system, but have IE7 - this is where you
begin that section. If you did have IE6 and followed the directions right
before this - you skip this part until step 24.

23. To reset the settings to default in IE7, follow these instructions:

- Click the Tools menu, and then click Internet Options.
- On the Advanced tab, click Reset.
- In the Reset Internet Explorer Settings dialog box, click Reset.
- When Internet Explorer 7 finishes restoring the default settings,
click Close, and then click OK two times.
- Close Internet Explorer 7. The changes take effect the next time that
you open Internet Explorer 7.

-- END IE7 reset --

24. Reboot.

25. Logon as a user with administrative rights.

26. Visit http://windowsupdate.microsoft.com/ and if it tells you that you
need to update something to continue (before seeing a CUSTOM or EXPRESS or
SP3 option of any sort) - do so.

** If you have to choose whether to install SP3 - skip it for now and
install other updates.

27. Do a CUSTOM scan and choose one or two of the CRITICAL updates - not all
of them. No optional software or hardware updates. Install just one or
two.

- If it works - reboot and visit the site again and get a few more.
Repeat until you have all the critical updates - perhaps all the optional
software updates - I suggest avoiding the optional hardware updates
completely.
- If it does not work - you should disable your AntiVirus software
temporarily and try again (also - if you have a firewall other than the
Windows XP firewall, disable it and enable the Windows XP firewall for now.)

28. Come back - let me know what happened - if it worked or not and any
error messages the web page or anything else gave you - word for
word/letter-for-letter.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


Reply With Quote
  #7 (permalink)  
Old 09-28-2008
Anshul
 

Posts: n/a
Re: Windows updates downloading but not installing


"Anshul" wrote:

> Hello,
>
> I have tried everything which has been mentioned by Shenan and still my
> issue hasn't been resolved. Now before I opt for the last option (Take backup
> and format the HDD with Win XP SP2 CD), is there any other solution which I
> can go in for?
>
> Problem: I had repaired my laptop containing Win XP SP3/ IE 7 and other s/w.
> The machine was loaded too much so I wanted to take off those applications
> which are not necessary. My system got screwed up after I tried to uninstall
> IE7 to go back to IE6 and lot of system files got corrupted like sound,
> mspaint, iexplore.exe etc. to name a few. The system restore utility failed
> even when I created a restore point before performing this maintenance. While
> searching for the solution of my problems, I found tht the problem happens in
> SP3 after during switch over frm IE7 to IE6.
> Solution Steps followed till now:
> Method 1: Does not work. All 93 critical updates get downloaded but they do
> not get installed. I don't get any error.
> Method 2: Codeplex. It cleared all the download history & files and I had to
> download all the critical updates again. They failed again during
> installation.
> Method 3: No change to the error after I executed Dial-a-fix utility.
> Also tried installing latest Windows Update v3. Got msg tht Windows update
> agent i already running on this system.
> Progress till now: Only 2 critical updates have been installed out of 93
> while performing these steps. After complete download, Windows update seems
> tht it is installing files in the backgorund, but nothing happens after
> waiting for long time. The update process runs in the memory and then
> finishes after sometime.
> -----------------------------------------------------------------------------------------------
>
> "jeffk" wrote:
>
> > I've done all of them listed below except the codeplex. Ran the AUReset and
> > now they are installing. This is the first time I've seen AUReset. Thank
> > you for that.
> >
> > "Shenan Stanley" wrote:
> >
> > > jeffk wrote:
> > > > Just rebuilt a computer, no antivirus, no 3rd party software, just
> > > > the Windows Firewall. I can download all 99 high priority updates,
> > > > but none of them install, they all say fail. There are no error
> > > > codes, there is nothing in the "Review your update history" on the
> > > > failures, and nothing in the event viewer. What can I do to get
> > > > these updates installed???
> > >
> > > Assuming Windows XP - this solution is posted here *a lot*...
> > > (You may wish to start using Google to search for things before asking...)
> > >
> > > First thing to try:
> > > As many will tell you - ignore the title and symptoms listed in the article
> > > referred to. Do method 1 and/or 2 and see if it fixes your issue
> > > whether or not you repaired anything.
> > >
> > > http://support.microsoft.com/kb/943144
> > > Try method 1 and try to update*.
> > > If fails - try method 2 and try to update*.
> > >
> > > *try to update:
> > > - Visit http://windowsupdate.microsoft.com/
> > > - If it asks you to install anything before you see a selection of "Custom"
> > > or "Express" - do so.
> > > - Once you see the "Custom" or "Express" selection, choose "Custom".
> > > - Scan for updates.
> > > - When it lists what it finds - install the critical ones.
> > > - You are generally safe doing the Optional Software Updates. I suggest
> > > avoiding the Optional Hardware Updates completely.
> > >
> > >
> > > Second thing to try:
> > > http://www.codeplex.com/aureset
> > >
> > >
> > > Third thing to try:
> > > Get Dial-a-Fix:
> > > http://wiki.djlizard.net/Dial-a-fix
> > >
> > > Use its options to fix:
> > > - Windows Installer
> > > - Windows Update
> > > - All the Registration Center options.
> > >
> > > Turn off the "Empty System32\Catroot 2"
> > > Do NOT do "Flush SoftwareDistribution".
> > >
> > > Then click "GO" and wait until it is done... Reboot will be needed.
> > >
> > > - Download/Install Windows Update v3.
> > > http://go.microsoft.com/fwlink/?LinkID=91237
> > > (You *may* need to install it using the command line switch "/wuforce"
> > > right after the reboot - immediately after logging in.)
> > >
> > > - Reboot.
> > > - Visit http://windowsupdate.microsoft.com/ and scan for/install updates.
> > >
> > >
> > > Usually - method one from the first suggestion fixes the issue.
> > > Sometimes they have to proceed to method two from the first suggestion.
> > >
> > > Less seldom - but it does happen - only the tool from the second suggestion
> > > will work - although the first suggestion is contained within the second in
> > > many ways (as well as some of the third.)
> > >
> > > And the third suggestion is there because before there was a suggestion (1)
> > > and a suggestion (2) - the third was the best bet and worked in most cases.
> > >
> > > --
> > > Shenan Stanley
> > > MS-MVP
> > > --
> > > How To Ask Questions The Smart Way
> > > http://www.catb.org/~esr/faqs/smart-questions.html
> > >
> > >

-------------------------------------------------------------------------
Here is the reply. Comments are put below each steps.

1. Reboot.

2. Logon as a user with administrative rights.

3. Start button --> RUN --> type in:
net stop wuauserv
---> Click OK.
Got msg (The Automatic Updates service is stopping.
The Automatic Updates service was stopped successfully.)

4. Wait 30 seconds.

5. Start button --> RUN --> type in:
regsvr32 %windir%\system32\wups2.dll
---> Click OK.
Got a RegSvr32 Windows with msg "DllRegisterServer in
C:\WINDOWS\system32\wups2.dll

succeeded."

6. Wait 15 seconds.

7. Start button --> RUN --> type in:
net start wuauserv
---> Click OK.
Got msg (The Automatic Updates service is starting.
The Automatic Updates service was started successfully.)

8. Wait 30 seconds.

9. Reboot.

10. Logon as a user with administrative rights.

11. Download the latest windows update agent:
http://go.microsoft.com/fwlink/?LinkID=91237
Saving it to the root of your C:\ drive.

12. Close Internet Explorer.

13. Start button --> RUN --> type in:
cmd /k c:\windowsupdateagent30-x86.exe /wuforce
---> Click OK.

14. When asked, click NEXT.

15. Select the "I Agree" radio button and click NEXT.

16. Wait while it copies files/updates the registry.

17. Click on FINISH.

18. Reboot.

19. Logon as a user with administrative rights.
*** This part assumes you have restored IE6 on your computer. If you have
not and you actually have IE7 - then you can skip to step 23.

20. Download the IE6 installer:
http://www.microsoft.com/downloads/d...f5-b02b-20b602

228de6&DisplayLang=en

21. Run and install IE6 (Close Internet Explorer before doing this, of
course.)
Get an Ok Text Box with msg "Setup has detected a newer version of Internet
Explorer already

installed on this system. Setup cannot continue." I have got IE 6 Version:

6.0.2900.2180.xpsp.050928-1517 (Update Versions:; SP2)

22. Reboot.
-- END IE6 installation --

** If you did not have IE6 on your system, but have IE7 - this is where you
begin that section. If you did have IE6 and followed the directions right
before this - you skip this part until step 24.

23. To reset the settings to default in IE7, follow these instructions:
- Click the Tools menu, and then click Internet Options.
- On the Advanced tab, click Reset.
- In the Reset Internet Explorer Settings dialog box, click Reset.
- When Internet Explorer 7 finishes restoring the default settings, click
Close, and then click OK

two times.
- Close Internet Explorer 7. The changes take effect the next time that you
open Internet Explorer

7.
-- END IE7 reset --

24. Reboot.

25. Logon as a user with administrative rights.

26. Visit http://windowsupdate.microsoft.com/ and if it tells you that you
need to update something to continue (before seeing a CUSTOM or EXPRESS or
SP3 option of any sort) - do so.
(I did not get any update information regarding any update before CUSTOM/
EXPRESS Option.

Selected CUSTOM. Got SP3 page. Skipped it)
** If you have to choose whether to install SP3 - skip it for now and
install other updates.

27. Do a CUSTOM scan and choose one or two of the CRITICAL updates - not all
of them. No optional software or hardware updates. Install just one or two.
- Selected KB905474 (Windows Genuine Advantage Notification), KB938464 &
KB944338. They

installed well. Asked for a reboot.
- Rebooted. Selected KB951066, KB952954, KB953838, KB950974, KB951748,
KB951698,

KB951376, KB950762.
- Tried to open IE and as I select Windows Update from Tools, a new window
opens up and both

IE windows stop responding. Rebooted. No change.
- Tried to go to http://windowsupdate.microsoft.com and the same thing
happens.
- Disabled Comodo Firewall Plus & Norton Antivirus and enabled Windows
Firewall.
- Trying to install updates by turning on Automatic Update feature. Selected
KB886185,

KB911567, KB917734, KB911564, KB885835, KB885836, KB888302, KB890046,
KB890859,

KB891781. Some disk activity appears to happen.
- Unable to use IE for opening any applications. Installed another browser
to access and report

these problems to Microsoft Discussion Group.

- If it works - reboot and visit the site again and get a few more.
Repeat until you have all the critical updates - perhaps all the optional
software updates - I suggest avoiding the optional hardware updates
completely.
- If it does not work - you should disable your AntiVirus software
temporarily and try again (also - if you have a firewall other than the
Windows XP firewall, disable it and enable the Windows XP firewall for now.)

28. Come back - let me know what happened - if it worked or not and any
error messages the web page or anything else gave you - word for
word/letter-for-letter.

Where should I go from here? Should I opt for the last option of
reformatting the HDD and do a clean install?
Reply With Quote
  #8 (permalink)  
Old 10-01-2008
Anshul
 

Posts: n/a
Re: Windows updates downloading but not installing


"Anshul" wrote:

> Somebody, please suggest me some solution at this point of time. I am stuck up with IE frozen. Using Mozilla to post messages to this thread. But I wud prefer IE over Mozilla. I have done sfc/ scannow and also installed ie.inf


Thanks in advance for your reply,
Regards,

> "Anshul" wrote:
>
> > Hello,
> >
> > I have tried everything which has been mentioned by Shenan and still my
> > issue hasn't been resolved. Now before I opt for the last option (Take backup
> > and format the HDD with Win XP SP2 CD), is there any other solution which I
> > can go in for?
> >
> > Problem: I had repaired my laptop containing Win XP SP3/ IE 7 and other s/w.
> > The machine was loaded too much so I wanted to take off those applications
> > which are not necessary. My system got screwed up after I tried to uninstall
> > IE7 to go back to IE6 and lot of system files got corrupted like sound,
> > mspaint, iexplore.exe etc. to name a few. The system restore utility failed
> > even when I created a restore point before performing this maintenance. While
> > searching for the solution of my problems, I found tht the problem happens in
> > SP3 after during switch over frm IE7 to IE6.
> > Solution Steps followed till now:
> > Method 1: Does not work. All 93 critical updates get downloaded but they do
> > not get installed. I don't get any error.
> > Method 2: Codeplex. It cleared all the download history & files and I had to
> > download all the critical updates again. They failed again during
> > installation.
> > Method 3: No change to the error after I executed Dial-a-fix utility.
> > Also tried installing latest Windows Update v3. Got msg tht Windows update
> > agent i already running on this system.
> > Progress till now: Only 2 critical updates have been installed out of 93
> > while performing these steps. After complete download, Windows update seems
> > tht it is installing files in the backgorund, but nothing happens after
> > waiting for long time. The update process runs in the memory and then
> > finishes after sometime.
> > -----------------------------------------------------------------------------------------------


-------------------------------------------------------------------------
>Shenan,


Here is the reply for the solution given by you. Comments are put below
each steps.
>
> 1. Reboot.
>
> 2. Logon as a user with administrative rights.
>
> 3. Start button --> RUN --> type in:
> net stop wuauserv
> ---> Click OK.
> Got msg (The Automatic Updates service is stopping.
> The Automatic Updates service was stopped successfully.)
>
> 4. Wait 30 seconds.
>
> 5. Start button --> RUN --> type in:
> regsvr32 %windir%\system32\wups2.dll
> ---> Click OK.
> Got a RegSvr32 Windows with msg "DllRegisterServer in
> C:\WINDOWS\system32\wups2.dll
>
> succeeded."
>
> 6. Wait 15 seconds.
>
> 7. Start button --> RUN --> type in:
> net start wuauserv
> ---> Click OK.
> Got msg (The Automatic Updates service is starting.
> The Automatic Updates service was started successfully.)
>
> 8. Wait 30 seconds.
>
> 9. Reboot.
>
> 10. Logon as a user with administrative rights.
>
> 11. Download the latest windows update agent:
> http://go.microsoft.com/fwlink/?LinkID=91237
> Saving it to the root of your C:\ drive.
>
> 12. Close Internet Explorer.
>
> 13. Start button --> RUN --> type in:
> cmd /k c:\windowsupdateagent30-x86.exe /wuforce
> ---> Click OK.
>
> 14. When asked, click NEXT.
>
> 15. Select the "I Agree" radio button and click NEXT.
>
> 16. Wait while it copies files/updates the registry.
>
> 17. Click on FINISH.
>
> 18. Reboot.
>
> 19. Logon as a user with administrative rights.
> *** This part assumes you have restored IE6 on your computer. If you have
> not and you actually have IE7 - then you can skip to step 23.
>
> 20. Download the IE6 installer:
> http://www.microsoft.com/downloads/d...f5-b02b-20b602
>
> 228de6&DisplayLang=en
>
> 21. Run and install IE6 (Close Internet Explorer before doing this, of
> course.)
> Get an Ok Text Box with msg "Setup has detected a newer version of Internet
> Explorer already
>
> installed on this system. Setup cannot continue." I have got IE 6 Version:
>
> 6.0.2900.2180.xpsp.050928-1517 (Update Versions:; SP2)
>
> 22. Reboot.
> -- END IE6 installation --
>
> ** If you did not have IE6 on your system, but have IE7 - this is where you
> begin that section. If you did have IE6 and followed the directions right
> before this - you skip this part until step 24.
>
> 23. To reset the settings to default in IE7, follow these instructions:
> - Click the Tools menu, and then click Internet Options.
> - On the Advanced tab, click Reset.
> - In the Reset Internet Explorer Settings dialog box, click Reset.
> - When Internet Explorer 7 finishes restoring the default settings, click
> Close, and then click OK
>
> two times.
> - Close Internet Explorer 7. The changes take effect the next time that you
> open Internet Explorer
>
> 7.
> -- END IE7 reset --
>
> 24. Reboot.
>
> 25. Logon as a user with administrative rights.
>
> 26. Visit http://windowsupdate.microsoft.com/ and if it tells you that you
> need to update something to continue (before seeing a CUSTOM or EXPRESS or
> SP3 option of any sort) - do so.
> (I did not get any update information regarding any update before CUSTOM/
> EXPRESS Option.
>
> Selected CUSTOM. Got SP3 page. Skipped it)
> ** If you have to choose whether to install SP3 - skip it for now and
> install other updates.
>
> 27. Do a CUSTOM scan and choose one or two of the CRITICAL updates - not all
> of them. No optional software or hardware updates. Install just one or two.
> - Selected KB905474 (Windows Genuine Advantage Notification), KB938464 &
> KB944338. They
>
> installed well. Asked for a reboot.
> - Rebooted. Selected KB951066, KB952954, KB953838, KB950974, KB951748,
> KB951698,
>
> KB951376, KB950762.
> - Tried to open IE and as I select Windows Update from Tools, a new window
> opens up and both
>
> IE windows stop responding. Rebooted. No change.
> - Tried to go to http://windowsupdate.microsoft.com and the same thing
> happens.
> - Disabled Comodo Firewall Plus & Norton Antivirus and enabled Windows
> Firewall.
> - Trying to install updates by turning on Automatic Update feature. Selected
> KB886185,
>
> KB911567, KB917734, KB911564, KB885835, KB885836, KB888302, KB890046,
> KB890859,
>
> KB891781. Some disk activity appears to happen.
> - Unable to use IE for opening any applications. Installed another browser
> to access and report
>
> these problems to Microsoft Discussion Group.
>
> - If it works - reboot and visit the site again and get a few more.
> Repeat until you have all the critical updates - perhaps all the optional
> software updates - I suggest avoiding the optional hardware updates
> completely.
> - If it does not work - you should disable your AntiVirus software
> temporarily and try again (also - if you have a firewall other than the
> Windows XP firewall, disable it and enable the Windows XP firewall for now.)
>
> 28. Come back - let me know what happened - if it worked or not and any
> error messages the web page or anything else gave you - word for
> word/letter-for-letter.
>
> Where should I go from here? Should I opt for the last option of
> reformatting the HDD and do a clean install?

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