I am an administrator but I do not have administrator privileges

When trying to use Windows update I get error message 0x8ddd0002 "To
install updates from this website, you must be logged on as an
administrator or a member of the Administrators group on your computer. If
you use Windows XP, you can see if you are an administrator by going to
User Accounts in Control Panel." I have checked, double checked, and
checked again. . .there are two accounts on my computer and both have
admin controls. but I still get this
message. I also got a similar message when trying to access a game that I
had loaded onto the computer, ACCESS DENIED- you do not have
administrative privileges. PLEASE HELP!!! How do I fix this? Thanks!
>
> You receive an "Administrators only" error message when you try to visit the
> Windows or Microsoft Update websites:
> http://support.microsoft.com/kb/316524/en-us
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>


Hi Malke,

Thanks for writing in. Unfortunately, I have tried everything on this page
several times and have had no luck. If you have any other advice, it would
be greatly appreciated.

Now I recieve the error messege 0x80070020


Th only thing I can say is when I try Method 5: Rename the Catroot2 folder,
I don't think it works properly. When I type in the second line "ren
%systemroot%\system32\catroot2 oldcatroot2" I get an error messege "the
system cannot find the file specified" everything else checks out, since I
have tried these steps several times.

Another thing that happens is, when starting Windows, I get an error messege
that the bootini.exe file cannot be found. I don't know if this is a cause
to the other problems but I thought I would mention it.

Thanks for any help!

KB

kickboxer2526 wrote:
> When trying to use Windows update I get error message 0x8ddd0002 "To
> install updates from this website, you must be logged on as an
> administrator or a member of the Administrators group on your computer. If
> you use Windows XP, you can see if you are an administrator by going to
> User Accounts in Control Panel." I have checked, double checked, and
> checked again. . .there are two accounts on my computer and both have
> admin controls. but I still get this
> message. I also got a similar message when trying to access a game that I
> had loaded onto the computer, ACCESS DENIED- you do not have
> administrative privileges. PLEASE HELP!!! How do I fix this? Thanks!
>>
>> You receive an "Administrators only" error message when you try to visit
>> the Windows or Microsoft Update websites:
>> http://support.microsoft.com/kb/316524/en-us
>>
>> Malke
>> --
>> MS-MVP
>> Elephant Boy Computers - Don't Panic!
>> FAQ - http://www.elephantboycomputers.com/#FAQ
>>
> Thanks for writing in. Unfortunately, I have tried everything on this
> page
> several times and have had no luck. If you have any other advice, it
> would
> be greatly appreciated.
>
> Now I recieve the error messege 0x80070020
>
> Th only thing I can say is when I try Method 5: Rename the Catroot2
> folder,
> I don't think it works properly. When I type in the second line "ren
> %systemroot%\system32\catroot2 oldcatroot2" I get an error messege "the
> system cannot find the file specified" everything else checks out, since I
> have tried these steps several times.
>
> Another thing that happens is, when starting Windows, I get an error
> messege
> that the bootini.exe file cannot be found. I don't know if this is a
> cause
> to the other problems but I thought I would mention it.

Error message when you use the Windows Update Web site or Microsoft Update
Web site to install updates: "0x80070002":
http://support.microsoft.com/kb/956698

On the other hand, there's a very strong possibility that you have a Vundo
infection, which is usually accompanied by ZLOB and/or SDBot infections, all
of which are protected by a rootkit.

Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

==========================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/