Are you currently running Vista or Vista SP1? <=only a question, not a
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
> Could anyone help me to solve an error in Windows Update (80240038) in MS
> Vista Business.
> I already tried to shut down realtime protection, antivirus, firewall etc.
> It doesn't work for over a month now and I really would like to be able to
> fix this problem and get updates!!
> Thank you for your time,