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Failed update - Vista Service Pack 1

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 09-18-2008
Bruce
 

Posts: n/a
Failed update - Vista Service Pack 1
Error code 80070002 prevents me from installing update. Have followed listed
troubleshooting tips for deleting files & folders in the
"Windows/SoftwareDistribution" folder but still get the "failed update" error
window after rerunning Windows Update. Have also tried it after disabling my
anti-virus software but still no luck. Anyone have any other ideas?
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  #2 (permalink)  
Old 09-18-2008
MowGreen [MVP]
 

Posts: n/a
Re: Failed update - Vista Service Pack 1
Has the System Update Readiness Tool been run ?
0x80070002 is included in the list of error codes on this page:
http://support.microsoft.com/kb/947821

> What Windows Update installation errors can the System Update Readiness Tool potentially address?
> The following table lists error messages that you might receive when you try to install a software
> update. These errors might be caused by a system irregularity that the System Update Readiness Tool
> might be able to resolve. However, the tool might be unable to fix all instances in which these errors
> occur.


If the tool hasn't been run yet, suggest you download it from the links
on the above page and *save* it.
Then close all open programs and browsers prior to running it.

*** If the installed antivirus/security suite is the cause of the issue
then the tool may be able to resolve the issue. Or, if it does resolve
it, the issue may reappear due to the installed antivirus/security
suite. ***

The issue *may* also be related to a 3rd party firewall.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============




Bruce wrote:

> Error code 80070002 prevents me from installing update. Have followed listed
> troubleshooting tips for deleting files & folders in the
> "Windows/SoftwareDistribution" folder but still get the "failed update" error
> window after rerunning Windows Update. Have also tried it after disabling my
> anti-virus software but still no luck. Anyone have any other ideas?

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  #3 (permalink)  
Old 09-19-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Failed update - Vista Service Pack 1
Error message when you use the Windows Update Web site or Microsoft Update
Web site to install updates: "0x80070002":
http://support.microsoft.com/kb/956698

Windows Vista Help: Learn how to install Windows Vista Service Pack 1 (SP1):
http://windowshelp.microsoft.com/win...6f2021033.mspx

Unlimited installation and compatibility support for Vista SP1 is available
at no charge through 18 Mar-09

• US:
http://support.microsoft.com/oas/def...4&gprid=500921

• CA:
http://support.microsoft.com/oas/def...4&gprid=500921

• UK:
http://support.microsoft.com/oas/def...4&gprid=500921

• AU:
http://support.microsoft.com/oas/def...4&gprid=500921

• Other: http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Bruce wrote:
> Error code 80070002 prevents me from installing update. Have followed
> listed
> troubleshooting tips for deleting files & folders in the
> "Windows/SoftwareDistribution" folder but still get the "failed update"
> error window after rerunning Windows Update. Have also tried it after
> disabling my anti-virus software but still no luck. Anyone have any other
> ideas?


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