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Re: Download and Install does not complete

microsoft.public.windowsupdate






Speedup My PC
Reply
  #1 (permalink)  
Old 09-17-2008
mrbig1492
 

Posts: n/a
Re: Download and Install does not complete
I tried this "solution" It does not work for me at all!

I don't have Spybot and I did disable my AVG version 8.0.169 fully licensed
version.

I am using SP2 since SP3 suddenly (and completely out of the blue) made it
impossible to access my CD/DVD-ROM drives. ALL OF THEM!

I backed out SP3 and it DID NOT HELP the CD-ROM issue and introduced this
inability to update problem.

The update installer on the update website will not even install!

What the heck is going on??!!

Ernie

p.s. log file:
(last few lines)
snip-------------------------------------
2008-09-16 23:01:09:187 3004 ac8 Setup ** START ** Setup: Downloading
client CABs
2008-09-16 23:01:09:187 3004 ac8 Setup *********
2008-09-16 23:01:09:187 3004 ac8 Setup * Main CAB URL:
http://download.windowsupdate.com/v8...SUS3/x86/Other
2008-09-16 23:01:09:187 3004 ac8 Setup * MUI CAB URL:
http://download.windowsupdate.com/v8...SUS3/x86/Other
2008-09-16 23:01:09:187 3004 ac8 Setup * Download directory:
C:\WINDOWS\SoftwareDistribution\WebSetup
2008-09-16 23:01:09:187 3004 ac8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi.cab :
2008-09-16 23:01:09:234 3004 ac8 Misc Microsoft signed: Yes
2008-09-16 23:01:09:265 3004 ac8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi_en. cab:
2008-09-16 23:01:09:281 3004 ac8 Misc Microsoft signed: Yes
2008-09-16 23:01:09:296 3004 ac8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wups.cab:
2008-09-16 23:01:09:312 3004 ac8 Misc Microsoft signed: Yes
2008-09-16 23:01:09:328 3004 ac8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wups2.cab :
2008-09-16 23:01:09:343 3004 ac8 Misc Microsoft signed: Yes
2008-09-16 23:01:09:359 3004 ac8 Setup *********
2008-09-16 23:01:09:359 3004 ac8 Setup ** END ** Setup: Downloading
client CABs
2008-09-16 23:01:09:359 3004 ac8 Setup *************
2008-09-16 23:01:09:359 3004 ac8 Setup *************
2008-09-16 23:01:09:359 3004 ac8 Setup ** START ** Setup: Installing client
binaries
2008-09-16 23:01:09:359 3004 ac8 Setup *********
2008-09-16 23:01:09:359 3004 ac8 Setup * Download directory:
C:\WINDOWS\SoftwareDistribution\WebSetup
2008-09-16 23:01:09:359 3004 ac8 Setup * Stop and start service: Yes
2008-09-16 23:01:09:375 3436 d38 CltUI AU client got new directive = 'None',
serviceId = {00000000-0000-0000-0000-000000000000}, return = 0x80010108
2008-09-16 23:01:09:375 3436 d38 CltUI FATAL: Failed to show client UI,
directive=5, hr=80010108
2008-09-16 23:01:09:375 1080 268 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-09-16 23:02:12:375 3004 ac8 Setup FATAL: SelfUpdate: Failed to stop
service wuauserv, error = 0x8007041D
2008-09-16 23:02:12:375 3004 ac8 Setup * WARNING: Exit code = 0x8007041D
2008-09-16 23:02:12:375 3004 ac8 Setup *********
2008-09-16 23:02:12:375 3004 ac8 Setup ** END ** Setup: Installing client
binaries
2008-09-16 23:02:12:375 3004 ac8 Setup *************
2008-09-16 23:02:12:375 3004 ac8 Setup FATAL: InstallUpdatedBinaries failed
with error 0x8007041d
2008-09-16 23:02:12:375 3004 ac8 WUWeb FATAL: InstallUpdatedBinaries failed
with error:0x8007041d
2008-09-16 23:02:12:375 3004 ac8 WUWeb FATAL: UpdateClientWorker failed:
error 0x8007041d
snip--------------------------------------

"MowGreen [MVP]" wrote:

> 0x80070020 - The process cannot access the file because it is being used
> by another process
>
> Either Spybot is installed with TeaTimer enabled or the installed
> antivirus software will not allow the files to be updated.
> If the latter is the cause of the issue you'll need to completely
> disable the AV for now in order for the required updating files to be
> updated.
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> don wrote:
>
> > Hello, Engel,
> > Windows XP SP2
> >
> > AVG Free, Spybot - Search and Destroy, SpywareBlaster, Windows Firewall
> >
> > A Search of my computer didn't find any file called Systems events log or
> > similiar. The ReportingEvents log doesn't have any entries for when I am
> > trying to do this download.
> >
> > Here is more than 30 lines of the windowsupdate.log file for the last time I
> > tried to update. The word FATAL appears several times.
> > 2007-09-12 07:21:00:812 960 d44 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> > 2007-09-12 07:21:00:812 960 d44 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:03:187 960 d44 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> > 2007-09-12 07:21:03:187 960 d44 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:03:203 960 d44 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
> > 2007-09-12 07:21:03:203 960 d44 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:03:281 960 d44 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
> > 2007-09-12 07:21:03:296 960 d44 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:03:843 960 d44 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
> > 2007-09-12 07:21:03:843 960 d44 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:03:859 960 d44 Setup *********** Setup: Checking whether
> > self-update is required ***********
> > 2007-09-12 07:21:03:859 960 d44 Setup * Inf file:
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
> > 2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
> > C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.374, required version
> > = 7.0.6000.381
> > 2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
> > C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.374, required
> > version = 7.0.6000.381
> > 2007-09-12 07:21:03:859 960 d44 Setup Update required for
> > C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.374, required
> > version = 7.0.6000.381
> > 2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
> > C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.374, required
> > version = 7.0.6000.381
> > 2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
> > C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.374, required
> > version = 7.0.6000.381
> > 2007-09-12 07:21:03:859 960 d44 Setup Update required for
> > C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.374, required
> > version = 7.0.6000.381
> > 2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
> > C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.374, required
> > version = 7.0.6000.381
> > 2007-09-12 07:21:03:859 960 d44 Setup Update required for
> > C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.374, required
> > version = 7.0.6000.381
> > 2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
> > C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.374, required
> > version = 7.0.6000.381
> > 2007-09-12 07:21:03:859 960 d44 Setup Update required for
> > C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.374, required
> > version = 7.0.6000.381
> > 2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
> > C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.374, required version
> > = 7.0.6000.381
> > 2007-09-12 07:21:03:859 960 d44 Setup FATAL: Update required for
> > C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.374, required
> > version = 7.0.6000.381
> > 2007-09-12 07:21:03:859 960 d44 Setup * IsUpdateRequired = Yes
> > 2007-09-12 07:21:05:750 960 e34 Setup *************
> > 2007-09-12 07:21:05:750 960 e34 Setup ** START ** Setup: Downloading
> > client CABs
> > 2007-09-12 07:21:05:750 960 e34 Setup *********
> > 2007-09-12 07:21:05:750 960 e34 Setup * Main CAB URL:
> > http://download.windowsupdate.com/v7...SUS3/x86/Other
> > 2007-09-12 07:21:05:750 960 e34 Setup * MUI CAB URL:
> > http://download.windowsupdate.com/v7...SUS3/x86/Other
> > 2007-09-12 07:21:05:750 960 e34 Setup * Download directory:
> > C:\WINDOWS\SoftwareDistribution\WebSetup
> > 2007-09-12 07:21:05:750 960 e34 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\cdm.cab:
> > 2007-09-12 07:21:05:750 960 e34 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:05:781 960 e34 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi.cab :
> > 2007-09-12 07:21:05:796 960 e34 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:05:812 960 e34 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi_en. cab:
> > 2007-09-12 07:21:05:812 960 e34 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:05:828 960 e34 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuauclt.c ab:
> > 2007-09-12 07:21:05:828 960 e34 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:05:859 960 e34 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuaucpl.c ab:
> > 2007-09-12 07:21:05:859 960 e34 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:05:875 960 e34 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuaucpl_e n.cab:
> > 2007-09-12 07:21:05:890 960 e34 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:05:890 960 e34 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuaueng.c ab:
> > 2007-09-12 07:21:05:906 960 e34 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:05:953 960 e34 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuaueng_e n.cab:
> > 2007-09-12 07:21:05:953 960 e34 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:05:953 960 e34 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wucltui.c ab:
> > 2007-09-12 07:21:05:968 960 e34 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:05:984 960 e34 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wucltui_e n.cab:
> > 2007-09-12 07:21:06:000 960 e34 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:06:000 960 e34 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wups.cab:
> > 2007-09-12 07:21:06:015 960 e34 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:06:031 960 e34 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wups2.cab :
> > 2007-09-12 07:21:06:046 960 e34 Misc Microsoft signed: Yes
> > 2007-09-12 07:21:06:062 960 e34 Setup *********
> > 2007-09-12 07:21:06:062 960 e34 Setup ** END ** Setup: Downloading
> > client CABs
> > 2007-09-12 07:21:06:062 960 e34 Setup *************
> > 2007-09-12 07:21:06:062 960 e34 Setup *************
> > 2007-09-12 07:21:06:062 960 e34 Setup ** START ** Setup: Installing client
> > binaries
> > 2007-09-12 07:21:06:062 960 e34 Setup *********
> > 2007-09-12 07:21:06:062 960 e34 Setup * Download directory:
> > C:\WINDOWS\SoftwareDistribution\WebSetup
> > 2007-09-12 07:21:06:062 960 e34 Setup * Stop and start service: Yes
> > 2007-09-12 07:21:06:062 988 7f0 AU ########### AU: Uninitializing
> > Automatic Updates ###########
> > 2007-09-12 07:21:06:062 988 7f0 Service *********
> > 2007-09-12 07:21:06:062 988 7f0 Service ** END ** Service: Service exit
> > [Exit code = 0x240001]
> > 2007-09-12 07:21:06:062 988 7f0 Service *************
> > 2007-09-12 07:21:09:062 960 e34 Setup Starting file operations for section
> > cdm
> > 2007-09-12 07:21:09:171 960 e34 Setup Successfully copied source file
> > C:\WINDOWS\SoftwareDistribution\WebSetup\cdm.dll to
> > C:\WINDOWS\system32\cdm.dll.wusetup.123947812.new
> > 2007-09-12 07:21:09:171 960 e34 Setup Setup successfullly moved
> > C:\WINDOWS\system32\cdm.dll.wusetup.123947812.new to
> > C:\WINDOWS\system32\cdm.dll
> > 2007-09-12 07:21:09:171 960 e34 Setup File operations for section cdm
> > completed successfully
> > 2007-09-12 07:21:09:171 960 e34 Setup Starting file operations for section
> > wuapi
> > 2007-09-12 07:21:09:203 960 e34 Setup Successfully copied source file
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi.dll to
> > C:\WINDOWS\system32\wuapi.dll.wusetup.123947843.ne w
> > 2007-09-12 07:21:09:203 960 e34 Setup WARNING: Could not move
> > C:\WINDOWS\system32\wuapi.dll to
> > C:\WINDOWS\system32\wuapi.dll.wusetup.123947843.ba k due to 0x80070020
> > 2007-09-12 07:21:09:203 960 e34 Setup File operations for section wuapi
> > completed successfully
> > 2007-09-12 07:21:09:203 960 e34 Setup Setup successfully copied MUI file
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuapi.dll .mui_en to
> > C:\WINDOWS\system32\SoftwareDistribution\Setup\Ser viceStartup\wuapi.dll\7.0.6000.381\wuapi.dll.mui
> > 2007-09-12 07:21:09:218 960 e34 Setup Starting file operations for section
> > wuauclt
> > 2007-09-12 07:21:09:250 960 e34 Setup Successfully copied source file
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuauclt.e xe to
> > C:\WINDOWS\system32\wuauclt.exe.wusetup.123947890. new
> > 2007-09-12 07:21:09:250 960 e34 Setup WARNING: Could not move
> > C:\WINDOWS\system32\wuauclt.exe to
> > C:\WINDOWS\system32\wuauclt.exe.wusetup.123947890. bak due to 0x80070020
> > 2007-09-12 07:21:09:250 960 e34 Setup FATAL: Error: Could not rename
> > C:\WINDOWS\system32\wuauclt.exe as
> > C:\WINDOWS\system32\wuauclt.exe.wusetup.123947890. bak: 0x80070020
> > 2007-09-12 07:21:09:250 960 e34 Setup FATAL: Error 0x80070020 preparing
> > file C:\WINDOWS\system32\wuauclt.exe for copy
> > 2007-09-12 07:21:09:406 960 e34 Setup WARNING: Setup failed while
> > processing file operations, error = 0x80070020. Rolling back changes.
> > 2007-09-12 07:21:09:453 960 e34 Setup Rollback: Successfully copied
> > C:\WINDOWS\system32\cdm.dll.wusetup.123947812.bak back to
> > C:\WINDOWS\system32\cdm.dll
> > 2007-09-12 07:21:09:484 988 b80 Misc =========== Logging initialized
> > (build: 7.0.6000.374, tz: -0500) ===========
> > 2007-09-12 07:21:09:484 988 b80 Misc = Process:
> > C:\WINDOWS\System32\svchost.exe
> > 2007-09-12 07:21:09:484 988 b80 Misc = Module:
> > C:\WINDOWS\system32\wuaueng.dll
> > 2007-09-12 07:21:09:484 988 b80 Service *************
> > 2007-09-12 07:21:09:484 988 b80 Service ** START ** Service: Service startup
> > 2007-09-12 07:21:09:484 988 b80 Service *********
> > 2007-09-12 07:21:09:484 988 b80 Agent * WU client version 7.0.6000.374
> > 2007-09-12 07:21:09:484 988 b80 Agent * Base directory:
> > C:\WINDOWS\SoftwareDistribution
> > 2007-09-12 07:21:09:484 988 b80 Agent * Access type: No proxy
> > 2007-09-12 07:21:09:484 988 b80 Agent * Network state: Connected
> > 2007-09-12 07:21:12:453 960 e34 Setup * WARNING: Exit code = 0x80070020
> > 2007-09-12 07:21:12:453 960 e34 Setup *********
> > 2007-09-12 07:21:12:453 960 e34 Setup ** END ** Setup: Installing client
> > binaries
> > 2007-09-12 07:21:12:453 960 e34 Setup *************
> > 2007-09-12 07:21:12:453 960 e34 Setup FATAL: InstallUpdatedBinaries failed
> > with error 0x80070020
> > 2007-09-12 07:21:12:453 960 e34 WUWeb FATAL: InstallUpdatedBinaries failed
> > with error:0x80070020
> > 2007-09-12 07:21:12:453 960 e34 WUWeb FATAL: UpdateClientWorker failed:
> > error 0x80070020
> > 2007-09-12 07:21:54:500 988 b80 Agent *********** Agent: Initializing
> > Windows Update Agent ***********
> > 2007-09-12 07:21:54:500 988 b80 Agent *********** Agent: Initializing
> > global settings cache ***********
> > 2007-09-12 07:21:54:500 988 b80 Agent * WSUS server: <NULL>
> > 2007-09-12 07:21:54:500 988 b80 Agent * WSUS status server: <NULL>
> > 2007-09-12 07:21:54:500 988 b80 Agent * Target group: (Unassigned
> > Computers)
> > 2007-09-12 07:21:54:500 988 b80 Agent * Windows Update access disabled: No
> > 2007-09-12 07:21:55:078 988 b80 DnldMgr Download manager restoring 0
> > downloads
> > 2007-09-12 07:21:55:093 988 b80 AU ########### AU: Initializing Automatic
> > Updates ###########
> > 2007-09-12 07:21:55:093 988 b80 AU # AU disabled through User preference
> > 2007-09-12 07:21:55:093 988 b80 AU AU finished delayed initialization
> > 2007-09-12 07:21:55:546 988 b80 Report *********** Report: Initializing
> > static reporting data ***********
> > 2007-09-12 07:21:55:546 988 b80 Report * OS Version = 5.1.2600.2.0.65792
> > 2007-09-12 07:21:55:609 988 b80 Report * Computer Brand = Gateway
> > 2007-09-12 07:21:55:609 988 b80 Report * Computer Model = GT4024
> > 2007-09-12 07:21:55:609 988 b80 Report * Bios Revision = W7248AG2 1.0K
> > 2007-09-12 07:21:55:609 988 b80 Report * Bios Name = Phoenix - Award BIOS
> > v6.00PG
> > 2007-09-12 07:21:55:609 988 b80 Report * Bios Release Date =
> > 2006-05-16T00:00:00
> > 2007-09-12 07:21:55:609 988 b80 Report * Locale ID = 1033
> >
> > Thanks,
> > Don
> >
> > "Engel" wrote:
> >
> >
> >>Hello Don,
> >>
> >>Just out of interest. What version of Windows are you using?
> >>
> >>Not sure, but if you don't mind can you tell me what Ant-Spyware programs
> >>you have and what anti-virus, firewall you are running.
> >>
> >>Any clues in the System events log you can see?
> >>
> >>Please post your windowsupdate.log file here. (last 30 lines would be
> >>enough).around the time of the download
> >>
> >>
> >>"don" wrote:
> >>
> >>
> >>>Windows Update downloads the latest files. Then it displays the message
> >>>"Download and install the latest updating software" "Copying Files: 100%...
> >>>" and does not go any further. I have waited 12 hours with no progress. The
> >>>computer is not busy, and is not locked up.

>

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