And the error code is?
How to troubleshoot common Windows Update, Microsoft Update, and Windows
Server Update Services installation issues
How to view the Update log in Windows:-
Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.
Scroll down towards the bottom for the latest entries to locate the error
code(s) associated with the latest failed attempt to download/install. If
appropriate copy and paste the error codes into this thread so someone may
be able to assist you. On the other hand, you may be able to find the error
code and other suggestions by searching the Newsgroup.
Also check Windows folder for file called KB******.log (****** = number of
update ie KB896688) and post the contents of the failed update.
This may provide further clues as to why the update failed.
How to read the Windowsupdate.log file:
TaurArian [MVP] 2005-2009 - Update Services
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
"Dana Brown" <DanaBrown@discussions.microsoft.com> wrote in message
> I am running Windows XP Home edition with SP3 on a Dell Laptop.
> Windows Update keeps trying to install KB951978 and it fails every time.
> I would appreciate any help someone could provide.
> Thank you,