Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
1. See the "Need more help? Tell us what problem you are having" section of
2. You cannot install some updates or programs
3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.
How to read the WindowsUpdate.log file
3b. Compare errors to those listed here:
and/or go to http://windowsupdate.microsoft.com
> click on Help and Support
link in left pane > Solve problems on your own.
Start a free Windows Update support incident request:
Support for Windows Update:
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
Bonnell Frost wrote:
> I am running Win2000 SP 4 on my home-built machine, MSI K7N2 Delta
> bios. Untill a couple weeks ago, I was getting updates OK. Right now,
> when I try to get updates, MS finds four critical. When I try to
> download and install, the machine hangs for maybe 10 minuted, then
> gives me a message that the updates filed. No significant error
> message. I have disabled Zonealarm and f-prot to no effect and
> tried to do the upgrades from SAFE mode, also to no effect.
> Suggestions please.
> Bonnell Frost