Windows Update Error Code: 80242014

OS:
Windows 2008 Server Standard Edition 32-bit with Terminal Service

Symptom:
After run Windows Update, keep getting prompted to restart. "Windows can't
update important files and services while the system is using them." I
restart the computer many times, it still prompt to restart.

On update histry list:
9 updates are pending with error code 80242014.
(From botton to top: KB950582, KB955020, KB953838, KB948590, KB950947,
KB952287, KB951066, KB953733, KB950762)

Somebody help, please.

Jibin,

Temporarily disable the installed antivirus/security suite and see if
doing that allows the updates to install.
80242014 indicates that the system needs to be restarted to allow the
files in use to be updated. There is a strong possibility that 3rd party
software is interfering with the files being updated.

If no joy, then contact MS for no-charge support. Mention the security
updates that will not install, KB950582 and KB953838 being 2 of them:

" How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4
North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552 "


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Jibin wrote:

> OS:
> Windows 2008 Server Standard Edition 32-bit with Terminal Service
>
> Symptom:
> After run Windows Update, keep getting prompted to restart. "Windows can't
> update important files and services while the system is using them." I
> restart the computer many times, it still prompt to restart.
>
> On update histry list:
> 9 updates are pending with error code 80242014.
> (From botton to top: KB950582, KB955020, KB953838, KB948590, KB950947,
> KB952287, KB951066, KB953733, KB950762)
>
> Somebody help, please.

MowGreen,

We don't have any antivirus/security suit installed yet. But Terminal
Service RemoteApp is configured. Does this make any difference?

Jibin

"MowGreen [MVP]" wrote:

> Jibin,
>
> Temporarily disable the installed antivirus/security suite and see if
> doing that allows the updates to install.
> 80242014 indicates that the system needs to be restarted to allow the
> files in use to be updated. There is a strong possibility that 3rd party
> software is interfering with the files being updated.
>
> If no joy, then contact MS for no-charge support. Mention the security
> updates that will not install, KB950582 and KB953838 being 2 of them:
>
> " How to obtain help and support for this security update
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and Canada or by contacting your local Microsoft
> subsidiary. For more information about how to contact your local
> Microsoft subsidiary for support issues with security updates, visit the
> Microsoft International Support Web site:
> http://support.microsoft.com/common/....aspx?rdpath=4
> North American customers can also obtain instant access to unlimited
> no-charge e-mail support or to unlimited individual chat support by
> visiting the following Microsoft Web site:
> http://support.microsoft.com/oas/def...spx?&prid=7552 "
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============

Jibin,

" Terminal Service RemoteApp " as in 3rd party software or the Terminal
Services service ? If it's the former, Disable it to see if the updates
can finish installing after rebooting with "Terminal Service RemoteApp"
not loading.

Is there a 3rd party firewall installed ?

Otherwise, contact MS for no-charge support.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Jibin wrote:

> MowGreen,
>
> We don't have any antivirus/security suit installed yet. But Terminal
> Service RemoteApp is configured. Does this make any difference?
>
> Jibin
>
> "MowGreen [MVP]" wrote:
>
>
>>Jibin,
>>
>>Temporarily disable the installed antivirus/security suite and see if
>>doing that allows the updates to install.
>>80242014 indicates that the system needs to be restarted to allow the
>>files in use to be updated. There is a strong possibility that 3rd party
>>software is interfering with the files being updated.
>>
>>If no joy, then contact MS for no-charge support. Mention the security
>>updates that will not install, KB950582 and KB953838 being 2 of them:
>>
>>" How to obtain help and support for this security update
>>For home users, no-charge support is available by calling 1-866-PCSAFETY
>>in the United States and Canada or by contacting your local Microsoft
>>subsidiary. For more information about how to contact your local
>>Microsoft subsidiary for support issues with security updates, visit the
>>Microsoft International Support Web site:
>>http://support.microsoft.com/common/....aspx?rdpath=4
>>North American customers can also obtain instant access to unlimited
>>no-charge e-mail support or to unlimited individual chat support by
>>visiting the following Microsoft Web site:
>>http://support.microsoft.com/oas/def...spx?&prid=7552 "
>>
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>
>

The link http://support.microsoft.com/oas/def...spx?&prid=7552 "
got me a chat with Jem in PC Safety who had to refer the problem with this
error to the Windows Setup Group. I would think a more specific link would
be better.

"Jibin" wrote:

> OS:
> Windows 2008 Server Standard Edition 32-bit with Terminal Service
>
> Symptom:
> After run Windows Update, keep getting prompted to restart. "Windows can't
> update important files and services while the system is using them." I
> restart the computer many times, it still prompt to restart.
>
> On update histry list:
> 9 updates are pending with error code 80242014.
> (From botton to top: KB950582, KB955020, KB953838, KB948590, KB950947,
> KB952287, KB951066, KB953733, KB950762)
>
> Somebody help, please.

Who are you and what did you do with "Jibin"?

To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
in your first post.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


SeniorMoment wrote:
> The link http://support.microsoft.com/oas/def...spx?&prid=7552 "
> got me a chat with Jem in PC Safety who had to refer the problem with this
> error to the Windows Setup Group. I would think a more specific link
> would
> be better.
>
> "Jibin" wrote:
>
>> OS:
>> Windows 2008 Server Standard Edition 32-bit with Terminal Service
>>
>> Symptom:
>> After run Windows Update, keep getting prompted to restart. "Windows
>> can't
>> update important files and services while the system is using them." I
>> restart the computer many times, it still prompt to restart.
>>
>> On update histry list:
>> 9 updates are pending with error code 80242014.
>> (From botton to top: KB950582, KB955020, KB953838, KB948590, KB950947,
>> KB952287, KB951066, KB953733, KB950762)
>>
>> Somebody help, please.