Error code: 0x8007000B; can't install windows updates :(

A while back (few weeks ago) one of the users on my computer was infected
with tracking cookies and a virus. The virus (there were periods of time
between each symptom) changed both of our backgrounds to a fake AV alert,
changed the screensaver to something called "bluescreen" (which made the
computer unusable if it ever came up) and blocked internet connection. Only
way around that was safemode. The tracking cookies hijacked my google, and
seemed to have blocked windows update in every way and form. After
reformatting twice, the virus is gone, but somehow the tracking cookies
seemed to have survived the format. My google is still hijacked and I can't
get any updates from windows..because of this:

Windows Professional, SP1 << can't update.

Windows update = Error code: 0x8007000B << browser can't load windows update.

Windows download center = a search page instead of a install box saying
"download.microsoft.com cannot be reached" or..odd times it will show the IE
error page.

What do I do? besides buying a whole new computer, which I think it might
come to anyway.

Download/install WinXP SP3 manually (yes, you can skip SP2).

1. Download & save to your desktop:
http://www.microsoft.com/downloads/d...8-1e1555d4f3d4

2. Read & heed:
http://msmvps.com/blogs/harrywaldron...tallation.aspx

3. Logged in as Administrator, if necessary, double-click on the saved file
to install WinXP SP3. Follow all prompts, be patient, and reboot *twice*.

4. Do Resolution Method 2 here (trust me):
http://support.microsoft.com/kb/943144

5. Go to Windows Update | Select CUSTOM and scan | Install any critical
security updates offered. Again, follow all prompts.

[I do NOT recommend installing IE7 via Windows Update.]

6. Make certain that Automatic Updates is enabled; cf.
http://support.microsoft.com/kb/306525

Addtional References:

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/def...spx?gprid=1173 | select "Windows
XP" then select "Windows XP Service Pack 3"

Protect Your PC!
http://www.microsoft.com/athome/secu...r/default.mspx

Learn how to protect your PC by taking three simple steps
http://www.microsoft.com/downloads/d...6-602954130D38
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Javacbin wrote:
> A while back (few weeks ago) one of the users on my computer was infected
> with tracking cookies and a virus. The virus (there were periods of time
> between each symptom) changed both of our backgrounds to a fake AV alert,
> changed the screensaver to something called "bluescreen" (which made the
> computer unusable if it ever came up) and blocked internet connection.
> Only
> way around that was safemode. The tracking cookies hijacked my google, and
> seemed to have blocked windows update in every way and form. After
> reformatting twice, the virus is gone, but somehow the tracking cookies
> seemed to have survived the format. My google is still hijacked and I
> can't
> get any updates from windows..because of this:
>
> Windows Professional, SP1 << can't update.
>
> Windows update = Error code: 0x8007000B << browser can't load windows
> update.
>
> Windows download center = a search page instead of a install box saying
> "download.microsoft.com cannot be reached" or..odd times it will show the
> IE
> error page.
>
> What do I do? besides buying a whole new computer, which I think it might
> come to anyway.

I've tried that...both SP2 and SP3, but like I said in my first post, all I
get from the download prompt is a IE error page. I can't download anything
from Windows Update or Windows Download Center. Also, how would tracking
cookies be able to carry over from a reformat (twice, actually)?

"PA Bear [MS MVP]" wrote:

> Download/install WinXP SP3 manually (yes, you can skip SP2).
>
> 1. Download & save to your desktop:
> http://www.microsoft.com/downloads/d...8-1e1555d4f3d4
>
> 2. Read & heed:
> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>
> 3. Logged in as Administrator, if necessary, double-click on the saved file
> to install WinXP SP3. Follow all prompts, be patient, and reboot *twice*.
>
> 4. Do Resolution Method 2 here (trust me):
> http://support.microsoft.com/kb/943144
>
> 5. Go to Windows Update | Select CUSTOM and scan | Install any critical
> security updates offered. Again, follow all prompts.
>
> [I do NOT recommend installing IE7 via Windows Update.]
>
> 6. Make certain that Automatic Updates is enabled; cf.
> http://support.microsoft.com/kb/306525
>
> Addtional References:
>
> Free unlimited installation and compatibility support is available for
> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
> e-mail support is available only in the United States and Canada. Go to
> http://support.microsoft.com/oas/def...spx?gprid=1173 | select "Windows
> XP" then select "Windows XP Service Pack 3"
>
> Protect Your PC!
> http://www.microsoft.com/athome/secu...r/default.mspx
>
> Learn how to protect your PC by taking three simple steps
> http://www.microsoft.com/downloads/d...6-602954130D38
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Javacbin wrote:
> > A while back (few weeks ago) one of the users on my computer was infected
> > with tracking cookies and a virus. The virus (there were periods of time
> > between each symptom) changed both of our backgrounds to a fake AV alert,
> > changed the screensaver to something called "bluescreen" (which made the
> > computer unusable if it ever came up) and blocked internet connection.
> > Only
> > way around that was safemode. The tracking cookies hijacked my google, and
> > seemed to have blocked windows update in every way and form. After
> > reformatting twice, the virus is gone, but somehow the tracking cookies
> > seemed to have survived the format. My google is still hijacked and I
> > can't
> > get any updates from windows..because of this:
> >
> > Windows Professional, SP1 << can't update.
> >
> > Windows update = Error code: 0x8007000B << browser can't load windows
> > update.
> >
> > Windows download center = a search page instead of a install box saying
> > "download.microsoft.com cannot be reached" or..odd times it will show the
> > IE
> > error page.
> >
> > What do I do? besides buying a whole new computer, which I think it might
> > come to anyway.
>
>

Please see...

Before You Connect a New Computer to the Internet
http://www.cert.org/tech_tips/before_you_plug_in.html

After the format & reinstall(s), did you take care of *everything* on the
above page before otherwise connecting the machine to the internet (e.g., to
browse, check email, chat, or download stuff)?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

Can you reach http://www.microsoft.com/downloads? If so, what happens when
you right-click on the link and select the SAVE AS option?
--
~PA Bear


Javacbin wrote:
> I've tried that...both SP2 and SP3, but like I said in my first post, all
> I
> get from the download prompt is a IE error page. I can't download anything
> from Windows Update or Windows Download Center. Also, how would tracking
> cookies be able to carry over from a reformat (twice, actually)?
>
> "PA Bear [MS MVP]" wrote:
>
>> Download/install WinXP SP3 manually (yes, you can skip SP2).
>>
>> 1. Download & save to your desktop:
>> http://www.microsoft.com/downloads/d...8-1e1555d4f3d4
>>
>> 2. Read & heed:
>> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>>
>> 3. Logged in as Administrator, if necessary, double-click on the saved
>> file
>> to install WinXP SP3. Follow all prompts, be patient, and reboot
>> *twice*.
>>
>> 4. Do Resolution Method 2 here (trust me):
>> http://support.microsoft.com/kb/943144
>>
>> 5. Go to Windows Update | Select CUSTOM and scan | Install any critical
>> security updates offered. Again, follow all prompts.
>>
>> [I do NOT recommend installing IE7 via Windows Update.]
>>
>> 6. Make certain that Automatic Updates is enabled; cf.
>> http://support.microsoft.com/kb/306525
>>
>> Addtional References:
>>
>> Free unlimited installation and compatibility support is available for
>> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
>> e-mail support is available only in the United States and Canada. Go to
>> http://support.microsoft.com/oas/def...spx?gprid=1173 | select
>> "Windows
>> XP" then select "Windows XP Service Pack 3"
>>
>> Protect Your PC!
>> http://www.microsoft.com/athome/secu...r/default.mspx
>>
>> Learn how to protect your PC by taking three simple steps
>> http://www.microsoft.com/downloads/d...6-602954130D38
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Javacbin wrote:
>>> A while back (few weeks ago) one of the users on my computer was
>>> infected
>>> with tracking cookies and a virus. The virus (there were periods of time
>>> between each symptom) changed both of our backgrounds to a fake AV
>>> alert,
>>> changed the screensaver to something called "bluescreen" (which made the
>>> computer unusable if it ever came up) and blocked internet connection.
>>> Only
>>> way around that was safemode. The tracking cookies hijacked my google,
>>> and
>>> seemed to have blocked windows update in every way and form. After
>>> reformatting twice, the virus is gone, but somehow the tracking cookies
>>> seemed to have survived the format. My google is still hijacked and I
>>> can't
>>> get any updates from windows..because of this:
>>>
>>> Windows Professional, SP1 << can't update.
>>>
>>> Windows update = Error code: 0x8007000B << browser can't load windows
>>> update.
>>>
>>> Windows download center = a search page instead of a install box saying
>>> "download.microsoft.com cannot be reached" or..odd times it will show
>>> the
>>> IE
>>> error page.
>>>
>>> What do I do? besides buying a whole new computer, which I think it
>>> might
>>> come to anyway.