Windows Update will NOT work as long as the machine's still infected.
Judging by the ever-increasing number of posts here in the past few months
that are similar to yours, the behavior may be due to a Vundo-ZLOB-SDBot
infection, all protected by a rootkit infection.
Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.
Checking for/Help with Hijackware
When all else fails, HijackThis v2.0.2
) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
, or other appropriate forums for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> I am ready to tear out my hair. I got about 15 trojan viruses on my
> computer on Friday. I am running Windows XP w/SP3. This is my first time
> in the forum so I apologize if I'm not doing this correctly. Everytime I
> try to access windows update, I get one of 2 error messages. One is
> 0x8ddd0010, the other 0x8024402c. I have tried ALL of the resolutions and
> nothing is working. When my anitvirus quarantined the viruses, I was only
> able to delete the infected files, not restore them. I can't do a system
> restore either. How can I fix this mess. Please can someone out there
> HELP ME PLEASE!!!