1. See this KB article:
You cannot install some updates or programs:
2. Judging by the ever-increasing number of posts here in the past few
months that are similar to yours, the behavior may be due to a
Vundo-ZLOB-SDBot infection, all protected by a rootkit infection.
Unexplained computer behavior may be caused by deceptive software
Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.
Checking for/Help with Hijackware
When all else fails, HijackThis v2.0.2
) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
, or other appropriate forums for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
> Hi Folks!
> XP Home SP3
> WU stopped working for me some weeks ago. It starts to scan for updates
> then give me:
> The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the
> [Error number: 0x80096001]
> I tried everything I could find in the KB and Google.
> Here are the relevant lines from the bottom of my WindowsUpdate.log:
> 2008-09-06 22:55:51:140 1404 10c Agent WARNING: WU client fails
> CClientCallRecorder::AddService with error 0x80096001
> 2008-09-06 22:55:51:140 2968 1a0 COMAPI WARNING: ISusInternal::AddService
> failed, hr=80096001
> 2008-09-06 22:55:51:140 2968 1a0 COMAPI - Exit code = 0x80096001
> I have no hair left now so please help me!