Error number: 0x80096001

Hi Folks!

XP Home SP3
IE7

WU stopped working for me some weeks ago. It starts to scan for updates and
then give me:

The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem.
[Error number: 0x80096001]

I tried everything I could find in the KB and Google.

Here are the relevant lines from the bottom of my WindowsUpdate.log:

2008-09-06 22:55:48:781 2968 1a0 Setup *********** Setup: Checking whether
self-update is required ***********
2008-09-06 22:55:48:781 2968 1a0 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
2008-09-06 22:55:48:781 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.784, required version
= 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.784, required
version = 7.2.6001.784
2008-09-06 22:55:48:796 2968 1a0 Setup * IsUpdateRequired = No
2008-09-06 22:55:50:968 2968 1a0 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2008-09-06 22:55:50:968 2968 1a0 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2008-09-06 22:55:50:968 2968 1a0 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
2008-09-06 22:55:51:031 1404 10c Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloade d\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2008-09-06 22:55:51:125 1404 10c Misc WARNING: Error: 0x80096001 when
verifying trust for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloade d\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab
2008-09-06 22:55:51:125 1404 10c Misc WARNING: Digital Signatures on file
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloade d\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab
are not trusted: Error 0x80096001
2008-09-06 22:55:51:140 1404 10c Agent WARNING: WU client fails
CClientCallRecorder::AddService with error 0x80096001
2008-09-06 22:55:51:140 2968 1a0 COMAPI WARNING: ISusInternal::AddService
failed, hr=80096001
2008-09-06 22:55:51:140 2968 1a0 COMAPI - Exit code = 0x80096001

I have no hair left now so please help me!

1. See this KB article:

You cannot install some updates or programs:
http://support.microsoft.com/kb/822798

2. Judging by the ever-increasing number of posts here in the past few
months that are similar to yours, the behavior may be due to a
Vundo-ZLOB-SDBot infection, all protected by a rootkit infection.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

==========================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Lawrie wrote:
> Hi Folks!
>
> XP Home SP3
> IE7
>
> WU stopped working for me some weeks ago. It starts to scan for updates
> and
> then give me:
>
> The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the
> problem.
> [Error number: 0x80096001]
>
> I tried everything I could find in the KB and Google.
>
> Here are the relevant lines from the bottom of my WindowsUpdate.log:
<snip>
> 2008-09-06 22:55:51:140 1404 10c Agent WARNING: WU client fails
> CClientCallRecorder::AddService with error 0x80096001
> 2008-09-06 22:55:51:140 2968 1a0 COMAPI WARNING: ISusInternal::AddService
> failed, hr=80096001
> 2008-09-06 22:55:51:140 2968 1a0 COMAPI - Exit code = 0x80096001
>
> I have no hair left now so please help me!

I'd already worked through everything in the first link twice (all except
for the rebuild option!) and validated everything in my HijackThis log. The
only symptom I was seeing was the WU failure I mentioned below- no sign of
any other undesirable behaviour.

However, your mention of an infection did prompt me to run a Spybot S&D
scan. About 30 seconds in it started to complain that it couldn't access
various files because they were "corrupted". I aborted the scan and went
straight to CHKDSK. That found/fixed a few errors and after the reboot WU
was working again!!

Thanks for tipping me in the right direction!

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:u0i3p8HEJHA.952@TK2MSFTNGP03.phx.gbl...
> 1. See this KB article:
>
> You cannot install some updates or programs:
> http://support.microsoft.com/kb/822798
>
> 2. Judging by the ever-increasing number of posts here in the past few
> months that are similar to yours, the behavior may be due to a
> Vundo-ZLOB-SDBot infection, all protected by a rootkit infection.
>
> Unexplained computer behavior may be caused by deceptive software
> http://support.microsoft.com/kb/827315
>
> Run a thorough check for hijackware, including posting your hijackthis log
> to an appropriate forum.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://wiki.castlecops.com/Malware_R...:_Introduction
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine2.blogspot.com/
> http://www.elephantboycomputers.com/...moving_Malware
>
> When all else fails, HijackThis v2.0.2
> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
> (in conjuction with some other utilities). HijackThis will NOT fix
> anything on its own, but it will help you to both identify and remove any
> hijackware/spyware with assistance from an expert. **Post your log to
> http://aumha.net/viewforum.php?f=30,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://castlecops.com/forum67.html, or other appropriate forums for review
> by an expert in such matters, not here.**
>
> If the procedures look too complex - and there is no shame in admitting
> this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>
> ==========================================
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Lawrie wrote:
>> Hi Folks!
>>
>> XP Home SP3
>> IE7
>>
>> WU stopped working for me some weeks ago. It starts to scan for updates
>> and
>> then give me:
>>
>> The website has encountered a problem and cannot display the page you are
>> trying to view. The options provided below might help you solve the
>> problem.
>> [Error number: 0x80096001]
>>
>> I tried everything I could find in the KB and Google.
>>
>> Here are the relevant lines from the bottom of my WindowsUpdate.log:
> <snip>
>> 2008-09-06 22:55:51:140 1404 10c Agent WARNING: WU client fails
>> CClientCallRecorder::AddService with error 0x80096001
>> 2008-09-06 22:55:51:140 2968 1a0 COMAPI WARNING: ISusInternal::AddService
>> failed, hr=80096001
>> 2008-09-06 22:55:51:140 2968 1a0 COMAPI - Exit code = 0x80096001
>>
>> I have no hair left now so please help me!
>

You're welcome & thanks for your feedback.

Lawrie wrote:
> I'd already worked through everything in the first link twice (all except
> for the rebuild option!) and validated everything in my HijackThis log.
> The
> only symptom I was seeing was the WU failure I mentioned below- no sign of
> any other undesirable behaviour.
>
> However, your mention of an infection did prompt me to run a Spybot S&D
> scan. About 30 seconds in it started to complain that it couldn't access
> various files because they were "corrupted". I aborted the scan and went
> straight to CHKDSK. That found/fixed a few errors and after the reboot WU
> was working again!!
>
> Thanks for tipping me in the right direction!
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:u0i3p8HEJHA.952@TK2MSFTNGP03.phx.gbl...
>> 1. See this KB article:
>>
>> You cannot install some updates or programs:
>> http://support.microsoft.com/kb/822798
>>
>> 2. Judging by the ever-increasing number of posts here in the past few
>> months that are similar to yours, the behavior may be due to a
>> Vundo-ZLOB-SDBot infection, all protected by a rootkit infection.
>>
>> Unexplained computer behavior may be caused by deceptive software
>> http://support.microsoft.com/kb/827315
>>
>> Run a thorough check for hijackware, including posting your hijackthis
>> log
>> to an appropriate forum.
>>
>> Checking for/Help with Hijackware
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://aumha.net/viewtopic.php?t=5878
>> http://wiki.castlecops.com/Malware_R...:_Introduction
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://defendingyourmachine2.blogspot.com/
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> When all else fails, HijackThis v2.0.2
>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
>> (in conjuction with some other utilities). HijackThis will NOT fix
>> anything on its own, but it will help you to both identify and remove any
>> hijackware/spyware with assistance from an expert. **Post your log to
>> http://aumha.net/viewforum.php?f=30,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://castlecops.com/forum67.html, or other appropriate forums for
>> review
>> by an expert in such matters, not here.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this
>> isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>
>> ==========================================
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Lawrie wrote:
>>> Hi Folks!
>>>
>>> XP Home SP3
>>> IE7
>>>
>>> WU stopped working for me some weeks ago. It starts to scan for updates
>>> and
>>> then give me:
>>>
>>> The website has encountered a problem and cannot display the page you
>>> are
>>> trying to view. The options provided below might help you solve the
>>> problem.
>>> [Error number: 0x80096001]
>>>
>>> I tried everything I could find in the KB and Google.
>>>
>>> Here are the relevant lines from the bottom of my WindowsUpdate.log:
>>> <snip> 2008-09-06 22:55:51:140 1404 10c Agent WARNING: WU client fails
>>> CClientCallRecorder::AddService with error 0x80096001
>>> 2008-09-06 22:55:51:140 2968 1a0 COMAPI WARNING:
>>> ISusInternal::AddService
>>> failed, hr=80096001
>>> 2008-09-06 22:55:51:140 2968 1a0 COMAPI - Exit code = 0x80096001
>>>
>>> I have no hair left now so please help me!