Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
!! => If your problem relates to a Cumulative Security Update for IE, call
the above number (US & CA only) and ask to be transferred to the Consumer
IE7 queue (which is 47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Marko Birsa wrote:
> I'm runing Vista x64 SP1. SP1 I installed via Windows Update. Updates I
> install also via Windows Update. I have ESET Smart Security for Antivirus,
> AntiSpyware and Firewall. Defender I turned off. I think that no
> were runing in the background when I installed it.
> I'm not using proxy server, internet anomizer.
> "PA Bear [MS MVP]" wrote:
>> Are you running Vista or Vista SP1? If Vista SP1, did you install it
>> manually or via Windows Update?
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall (if any)? If Vista SP1 is installed, were any of these
>> applications running in the background when you installed it?
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>> Marko Birsa wrote:
>>> I receive this error number when everytime I try to install KB953838
>>> Windows Update in my Vista x64. I reported errors to Microsoft using
>>> reporting tool but no solution is returned until now. Errors are in
>>> Modules Installer: WindowsWcpOtherFailure3 and
>>> Please Help.