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Cannot install update KB949041

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 09-05-2008
Joan5249
 

Posts: n/a
Cannot install update KB949041
I have tried many times to install this high priority update for the
Microsoft Office Power Point viewer 2003. Each time, it said that the
"Initializing" was done but then the "Installation" failed. I have
reinstalled the Power Point Viewer and disabled McAfee and popups. I have
Windows XP and Internet Explorer 6.

Can anyone tell me why I cannot install this update?
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  #2 (permalink)  
Old 09-05-2008
MowGreen [MVP]
 

Posts: n/a
Re: Cannot install update KB949041
Did you retain the installation file for PPV 2003 or delete it ?
Security updates for all Office Viewers will not install if the
installation source file is deleted.

If that is not the case, then open the Application event log and see if
there is an error code for the installation failure.
*Right* click My Computer either on the Desktop or Start Menu and choose
Manage
Expand [click the plus sign next to] System Tools
Expand Event Viewer
Click on Application
In the right frame, look for Error under Type and under Source for
MsiInstaller.
Double click the entry
Click the file icon under the up and down arrows to copy the information
and then post it into your reply, please.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Joan5249 wrote:

> I have tried many times to install this high priority update for the
> Microsoft Office Power Point viewer 2003. Each time, it said that the
> "Initializing" was done but then the "Installation" failed. I have
> reinstalled the Power Point Viewer and disabled McAfee and popups. I have
> Windows XP and Internet Explorer 6.
>
> Can anyone tell me why I cannot install this update?

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