A. How to troubleshoot network connectivity problems in Internet Explorer
[ignore APPLIES TO section if you're not running Vista or IE7]
B. Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
If tweaking your third-party firewall's settings don't help, try the
1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Uninstall "Security Update for Windows Internet Explorer 7 (KB953838)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
3. Re-do #1 above.
4. Go to http://windowsupdate.microsoft.com
and install any Critical Updates
offered (i.e., KB953838). If a Root Certificates update is listed in the
Optional Updates category, install it to take full advantage of IE7's
5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
Start a free Windows Update support incident request:
Support for Windows Update:
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
RW Parks wrote:
> Thanks Mow the uninstall was successful via ARP. BUT still no
> or restore capability.
> "MowGreen [MVP]" wrote:
>> This issue was caused by having Symantec actively monitoring the system
>> during the installation of SP3.
>> You could try rebuilding the winsock prior to attempting to remove SP3.
>> However, if System Restore could not restore connectivity, you may
>> experience difficulty restoring connectivity rebuilding the winsock
>> stack *and* in removing SP3.
>> *Disble the Symantec firewall and Enable the native XP firewall*
>> Open a Command Prompt from Start > Run > type in cmd
>> Click OK or press Enter
>> At the prompt, type in the below exactly as written, pressing Enter
>> after *each* command
>> netsh winsock reset
>> Restart the system and see if connectivity has been restored.
>> If it has, try reenabling the Symantec firewall and disabling the XP
>> If it has not, use System Restore to return the system to the *day* when
>> SP3 was installed.
>> See if you can uninstall it from Add/Remove Programs [ARP] in the
>> Control Panel first.
>> It will be listed towards the bottom of installed software.
>> If it can't be uninstalled from ARP, then show hidden files, folders,
>> and system files:
>> Using Windows Explorer [Start > All Programs > Accessories], navigate to
>> Open $NtServicePackUninstall$
>> Open spuninst
>> Now run spuninst.exe to uninstall SP3
>> Did that get it uninstalled ?
>> MowGreen [MVP 2003-2008]
>> *-343-* FDNY
>> Never Forgotten
>> RW Parks wrote:
>>> After updatig my laptops (WIN XP SP2) wih SP3 I now do not have access
>>> internet. Access is constrained when using a browser (IE 7.0.5730.11)
>>> by other net apps via LAN or WIFI connection, but I can access via my
>>> modem. I use Symantec for firewall and antivirus protection, both were
>>> running at install time. Attempts to restore to a previous level have
>>> Any suggestions on how to fix this ?