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Auto update only works on Vista updates not other products

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 09-03-2008
Jwhite720303
 

Posts: n/a
Auto update only works on Vista updates not other products
Hello,
My problem im experiencing is that after installing and checking for Vista
updates I tryed clicking on get updates for more products because I was
having problems with my office one note and it told me to get an update from
microsoft. When I went through the process it told me this: To install
updates from this website, you must be logged on as an administrator or a
member of the Administrators group on your computer. If you use Windows XP,
you can see if you are an administrator by going to User Accounts in Control
Panel.
Note: If your computer is connected to a network, network policy settings
might also prevent you using this website. Contact your system administrator
for help with updates. I'm the only user on this computer so obviously I'm
the administrator and I went in and disabled the network settings to make
sure there were no problems there. Still no luck. I'm operating a HP
paviliion dv6400 with windows vista sp1. I tryed disabling the firewall and
rebooting the computer twice to make sure the changes took effect. I 'm
pretty sure I can download the updates manually but I was hoping to get this
fixed for convience sakes . Any ideas anyone?




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  #2 (permalink)  
Old 09-03-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Auto update only works on Vista updates not other products
> ...I'm the only user on this computer so obviously I'm
> the administrator


Not necessarily: Are you in fact logged on as Administrator?

Did you install Vista SP1 via Windows Update or manually?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)? Were any of these applications running in the background when you
installed Vista SP1?

Unlimited installation and compatibility support for Vista SP1 is available
at no charge through 18 Mar-09

• US:
http://support.microsoft.com/oas/def...4&gprid=500921

• CA:
http://support.microsoft.com/oas/def...4&gprid=500921

• UK:
http://support.microsoft.com/oas/def...4&gprid=500921

• AU:
http://support.microsoft.com/oas/def...4&gprid=500921

• Other: http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Jwhite720303 wrote:
> Hello,
> My problem im experiencing is that after installing and checking for Vista
> updates I tryed clicking on get updates for more products because I was
> having problems with my office one note and it told me to get an update
> from
> microsoft. When I went through the process it told me this: To install
> updates from this website, you must be logged on as an administrator or a
> member of the Administrators group on your computer. If you use Windows
> XP,
> you can see if you are an administrator by going to User Accounts in
> Control
> Panel.
> Note: If your computer is connected to a network, network policy settings
> might also prevent you using this website. Contact your system
> administrator
> for help with updates. I'm the only user on this computer so obviously I'm
> the administrator and I went in and disabled the network settings to make
> sure there were no problems there. Still no luck. I'm operating a HP
> paviliion dv6400 with windows vista sp1. I tryed disabling the firewall
> and
> rebooting the computer twice to make sure the changes took effect. I 'm
> pretty sure I can download the updates manually but I was hoping to get
> this
> fixed for convience sakes . Any ideas anyone?


Reply With Quote
  #3 (permalink)  
Old 09-04-2008
Jwhite720303
 

Posts: n/a
Re: Auto update only works on Vista updates not other products
I guess I should have included a little more detail. I checked the uac and
it shows only me on it as a user and the administrator. when I clkick over
to manage the accounts it shows me (administrator) and guest, which says its
turned off. Also when I install and download things it asks for
administrative approval, which I give. When I installed the update for
vista I did it via automatic update and I followed the instructions provided
by hp and microsoft, prior to installing the update which included disabling
the firewall and anti-virus and anti-spyware programs. I've had to repeat
this, 3 or 4 times to be exact, because I've had to recover my computer to
the factory settings for various reasons. The computer comes with Norton
internet security preinstalled and a 60 day of norton antivirus. I did a
system uninstall on my computer but still found some norton programs in the
program directory so I manually removed everything that said symantec or
norton from my hard drive. I ran across the problem of my security center
telling me that internet security was not installed. I installed a Microsoft
compatible security suite named AVG. I still showed in the security center
that I had no internet security installed so I tryed a program recovery of
NIS from the original recovery partition which for some reason did not work
but did leave some norton files on my computer. I downloaded a version of
NIS off the internet which turned out to be a fif**** day trial so I scrubbed
it from the hard drive and the system registry hoping I wouldn't screw up
anythig vital. The only reason I told you that is because I read on one of
these forums that even though you uninstall norton it still leaves residual
programs running in the bacground. Windows defender is the only firewall
protection running at this time. The AVG I've got does not have it. Call me
cheap, its their free version and I haven't upgraded to their full version
yet. Anti-spyware is also provided by AVG. I hope that will have answered
any other questions. I will try the vista support site as well. Thanks
--
John


"PA Bear [MS MVP]" wrote:

> > ...I'm the only user on this computer so obviously I'm
> > the administrator

>
> Not necessarily: Are you in fact logged on as Administrator?
>
> Did you install Vista SP1 via Windows Update or manually?
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)? Were any of these applications running in the background when you
> installed Vista SP1?
>
> Unlimited installation and compatibility support for Vista SP1 is available
> at no charge through 18 Mar-09
>
> • US:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • CA:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • UK:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • AU:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
> Vista | select Windows Vista Service Pack 1
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Jwhite720303 wrote:
> > Hello,
> > My problem im experiencing is that after installing and checking for Vista
> > updates I tryed clicking on get updates for more products because I was
> > having problems with my office one note and it told me to get an update
> > from
> > microsoft. When I went through the process it told me this: To install
> > updates from this website, you must be logged on as an administrator or a
> > member of the Administrators group on your computer. If you use Windows
> > XP,
> > you can see if you are an administrator by going to User Accounts in
> > Control
> > Panel.
> > Note: If your computer is connected to a network, network policy settings
> > might also prevent you using this website. Contact your system
> > administrator
> > for help with updates. I'm the only user on this computer so obviously I'm
> > the administrator and I went in and disabled the network settings to make
> > sure there were no problems there. Still no luck. I'm operating a HP
> > paviliion dv6400 with windows vista sp1. I tryed disabling the firewall
> > and
> > rebooting the computer twice to make sure the changes took effect. I 'm
> > pretty sure I can download the updates manually but I was hoping to get
> > this
> > fixed for convience sakes . Any ideas anyone?

>
>

Reply With Quote
  #4 (permalink)  
Old 09-04-2008
PA Bear [MS MVP]
 

Posts: n/a
Re: Auto update only works on Vista updates not other products
1. If anything named Norton or Symantec is listed in Installed Programs,
uninstall it. This includes LiveUpdate and any Norton Add-ons.

2. Download this removal tool, saving it to your desktop:
http://service1.symantec.com/SUPPORT...05033108162039

3. Right-click on the saved file & select "Run as Administrator"

4. Reboot.

5. Update AVG 8.0 manually, for good measure.

If the behavior persists, open a free support incident.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Jwhite720303 wrote:
> I guess I should have included a little more detail. I checked the uac
> and
> it shows only me on it as a user and the administrator. when I clkick
> over
> to manage the accounts it shows me (administrator) and guest, which says
> its
> turned off. Also when I install and download things it asks for
> administrative approval, which I give. When I installed the update for
> vista I did it via automatic update and I followed the instructions
> provided
> by hp and microsoft, prior to installing the update which included
> disabling
> the firewall and anti-virus and anti-spyware programs. I've had to repeat
> this, 3 or 4 times to be exact, because I've had to recover my computer to
> the factory settings for various reasons. The computer comes with Norton
> internet security preinstalled and a 60 day of norton antivirus. I did a
> system uninstall on my computer but still found some norton programs in
> the
> program directory so I manually removed everything that said symantec or
> norton from my hard drive. I ran across the problem of my security center
> telling me that internet security was not installed. I installed a
> Microsoft compatible security suite named AVG. I still showed in the
> security center that I had no internet security installed so I tryed a
> program recovery of NIS from the original recovery partition which for
> some
> reason did not work but did leave some norton files on my computer. I
> downloaded a version of NIS off the internet which turned out to be a
> fif**** day trial so I scrubbed it from the hard drive and the system
> registry hoping I wouldn't screw up anythig vital. The only reason I told
> you that is because I read on one of these forums that even though you
> uninstall norton it still leaves residual programs running in the
> bacground. Windows defender is the only firewall protection running at
> this time. The AVG I've got does not have it. Call me cheap, its their
> free version and I haven't upgraded to their full version yet.
> Anti-spyware is also provided by AVG. I hope that will have answered any
> other questions. I will try the vista support site as well. Thanks
>
>>> ...I'm the only user on this computer so obviously I'm
>>> the administrator

>>
>> Not necessarily: Are you in fact logged on as Administrator?
>>
>> Did you install Vista SP1 via Windows Update or manually?
>>
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)? Were any of these applications running in the background when
>> you installed Vista SP1?
>>
>> Unlimited installation and compatibility support for Vista SP1 is
>> available
>> at no charge through 18 Mar-09
>>
>> • US:
>> http://support.microsoft.com/oas/def...4&gprid=500921
>>
>> • CA:
>> http://support.microsoft.com/oas/def...4&gprid=500921
>>
>> • UK:
>> http://support.microsoft.com/oas/def...4&gprid=500921
>>
>> • AU:
>> http://support.microsoft.com/oas/def...4&gprid=500921
>>
>> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
>> Vista | select Windows Vista Service Pack 1
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Jwhite720303 wrote:
>>> Hello,
>>> My problem im experiencing is that after installing and checking for
>>> Vista
>>> updates I tryed clicking on get updates for more products because I was
>>> having problems with my office one note and it told me to get an update
>>> from
>>> microsoft. When I went through the process it told me this: To install
>>> updates from this website, you must be logged on as an administrator or
>>> a
>>> member of the Administrators group on your computer. If you use Windows
>>> XP,
>>> you can see if you are an administrator by going to User Accounts in
>>> Control
>>> Panel.
>>> Note: If your computer is connected to a network, network policy
>>> settings
>>> might also prevent you using this website. Contact your system
>>> administrator
>>> for help with updates. I'm the only user on this computer so obviously
>>> I'm
>>> the administrator and I went in and disabled the network settings to
>>> make
>>> sure there were no problems there. Still no luck. I'm operating a HP
>>> paviliion dv6400 with windows vista sp1. I tryed disabling the firewall
>>> and
>>> rebooting the computer twice to make sure the changes took effect. I 'm
>>> pretty sure I can download the updates manually but I was hoping to get
>>> this
>>> fixed for convience sakes . Any ideas anyone?


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